Client Solutions

Omnichannel & Self-Service Technology

Provide your customers with a seamless experience by connecting contact channels with a common set of powerful tools and data.

Bring a Better Customer Journey to Life
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A successful customer experience is the cumulative impact of multiple touchpoints throughout a customer's journey. Let us help design and deliver the experience your customers deserve.

Reduce Customer Effort
Cross-channel communications continue to be one of the most challenging aspects of customer service. Customers want to communicate with enterprises through the lowest-effort channel available, but their interactions are non-linear and often cross multiple channels. Adding to this complexity, enterprises have built their applications over time, so information about customer interactions tends to be siloed. The result? Customers have to repeat their information in every channel, leading to frustration and attrition.

Siloed data also makes it impossible for enterprises to link customer service and sales efforts to the true value of the customer. They often spend too much time serving low-value customers and miss out on opportunities to nurture more lucrative relationships.
 
Maximize Customer Value, While Reducing Cost to Serve
Our omnichannel technology solutions and services help you drive greater customer loyalty, higher lifetime value, and long-term revenue, while reducing cost to serve. These offerings include:

Related Resources

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RealCare Advantage

Learn about our RealCare Advantage program. Convergys Customers, Resellers and Distributors: Access technical resources, software updates, and technical documentation.

Real-time Campaign Management

An easy way to deliver effective customer campaigns in real-time, while growing revenue.

Contact Us

Contact Us

Please call us or complete the contact form for more information about our services/solutions for your business, or for our participation in your RFI or RFP process.

+1 800-344-3000 US
+1 513-458-1300 INT’L

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Convergys Media Team, +1 513-723-7000

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All other countries please contact your local human resources, which can be found in Workday.

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