Having the right agents can make or break a chat program. Give customers the chat experience they expect.
Digital engagement is strong and growing, and companies that don’t have a strong digital strategy will be left behind. Customers expect companies to value their time, and they gravitate toward “low friction” digital channels for quicker, easier resolution of their issues. As more and more customers seek the immediacy of digital support, chat services are becoming a necessity of customer care. Whether you already offer chat and need to boost its effectiveness or are just beginning your digital care journey, Convergys can help.
Convergys’ Chat Agent Solution delivers the chat engagement experience your customers demand, with the operational support and scalability your company needs. Backed by the largest network of chat experience in the world, Convergys brings unique global perspectives, best practice standards, and data-rich insights across industries and platforms to optimize chat as part of your digital engagement and self-service strategy.
The Convergys Chat Agent Solution is built on three core pillars of world class operational excellence:
Wherever you are in your digital care journey, Convergys can meet you there and develop a roadmap to where you want to go.
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