Client Solutions


Predictive Analytics

Prognosticate Effective Change
Redefine Your CX Horizon

Move Forward with CX Confidence

As the saying goes, “hindsight is always 20-20.” But what if you had a way to more confidently predict what would happen next? Think of the potential if you had data-driven evidence that could help identify the factors with the greatest impact on a particular customer experience point of influence.

That’s what Convergys Analytics offers. Statistical proof points are compiled from customer and agent behaviors, demographics, corporate data, and Convergys Analytics experience to predict CX reactions and next steps to accurately guide prescriptive action. 

 

Services and Resources

  • Churn Prediction

    Identify at-risk customers before they leave based on behaviors and/or survey responses. Statistical modeling synthesizes likely to churn patterns and sends instant alerts.

  • Upsell/ Cross-Sell

    Demographics, frequency of contact, product use and more are statistically evaluated. Recommendations are presented to agents to help increase revenue.

  • Optimize Collections

    Focus agents on most likely to pay based on statistical modeling using demographics and account history. Scoring is provided for contact.

Related Resources

See All Resources

Webinar | A Closed-Loop Ecosystem: The Missing Link

Great CX doesn't just happen - everyone has a role in bringing VOC to life. In this recorded webcast, learn how industry leaders are using closed loop strategies to create an accountable CX culture.

Convergys is named a 2017 Top Research Firm by the AMA

You need a full-service partner expert in a wide range of research techniques, and a team of experienced analysts to interpret the findings. Now your search is over.

Contact Sales

Contact Sales

Please call us or complete the contact form for more information about our services/solutions, or for our participation in your RFI or RFP process.

+ 1 800 344 3000 US
+ 1 513 458 1300 INT’L

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