Looking through the customer lens.
Making smarter decisions every day.
We help companies navigate the end-to-end customer experience (CX). Whether you need voice of the customer surveys and journey mapping, or statistical linkages and root-cause insights, we'll create a more complete picture of the customer that lowers their effort and improves your scores. Designing and maintaining an enterprise CX management program is no small task. To do it right, you need three things: smart people, smart processes, smart tools. We're the only supplier of our kind that offers all three, and our clients love it.
As everyone else is chasing big data, we're working smarter with the data you already have. Take the guesswork out of customer experience management by applying objective insights that guide real improvement. Depending on what you're grappling with, we'll apply proven techniques to uncover and eliminate obstacles to CX success.
From an in-depth, pre-launch analysis to fact-based decision making, unlock a better way of doing things before we take the first call.
Update your customer survey programs to capture the true drivers of omnichannel CX and get actionable recommendations for change.
Unlock the hidden value in unstructured data to exponentially increase your understanding of customer interactions.
Eliminate the painful parts of CX, and the resulting cost drivers, by listening closely to both sides of agent interactions with customers.
Identify and eliminate upstream and downstream drivers of customer effort and dissatisfaction by applying a rigorous, multi-phased approach.
Uncover the causes of higher effort and increased cost by using a patented approach and skilled Decision Scientists to link all data into a single model.
Please call us or complete the contact form for more information about our services/solutions, or for our participation in your RFI or RFP process.
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