Client Solutions

Analytics

Looking through the customer lens.
Making smarter decisions every day.

Making Business Smarter

We help companies navigate the end-to-end customer experience (CX).  Whether you need voice of the customer surveys and journey mapping, or statistical linkages and root-cause insights, we'll create a more complete picture of the customer that lowers their effort and improves your scores. Designing and maintaining an enterprise CX management program is no small task. To do it right, you need three things:  smart people, smart processes, smart tools. We're the only supplier of our kind that offers all three, and our clients love it.

Do More with What You Have

As everyone else is chasing big data, we're working smarter with the data you already have. Take the guesswork out of customer experience management by applying objective insights that guide real improvement. Depending on what you're grappling with, we'll apply proven techniques to uncover and eliminate obstacles to CX success. 

Capabilities

Related Resources

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Effortless Experiences Webinar

In this recorded webcast, John Georgesen PhD explores the challenge of managing customer effort in an increasingly digital world. He presents four steps to ensuring low-effort success, including findings from our research and case studies from leading companies.

Improve In-Home Experiences

Each time a field tech enters a home, the customer's perception of your business is impacted - for good or bad. We have an innovative approach to in-home CX using customer feedback and tech-level results.

What can we help you with?

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Convergys Media Team, +1 513-723-7000

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All other countries please contact your local human resources, which can be found in Workday.

India, [email protected]

North America, 1-844-447-1877

Philippines

  • All Metro Manila Area, (02) 792-3473
  • Cebu, (032) 411-9243
  • Bacolod, (034) 705-0299
  • Clark, (045) 598-4298
  • Davao, (082) 244-6498
  • Baguio, (074) 244-9998

To contact investor relations visit the following page: Investor Relations Contact & Print Request