Optimize your customer experience
Descriptive, Prescriptive and Predictive CX
Convergys Analytics optimizes engagement, enthusiasm and loyalty for your brand with CX insight to action customer experience management software and services. Over 40 years of omnichannel survey expertise, closed loop root cause analysis, and frontline CX change management work to:
Your Net Promoter Scores need improvement. Enhance your CX team with omnichannel sentiment capture and data-driven CX insight with prioritized prescriptive action.
Focus on voice, email, chat and cross channel customer journeys for CX improvement. Repeat call analysis, agent performance and more delivers actionable CX insights.
Illuminate and distribute customer experience insight throughout your organization. Leverage data driven CX to improve frontline employee & agent engagement.
Pinpoint customer effort issues and opportunities with a customer journey map. Identify specific CX issues for improvement, investment and persona development.
What’s in the future for upsell/cross sell opportunities, churn rates, or best targets for CX touchpoints? Spotlight new opportunities with data driven CX confidence.
Gain a visual perspective of your customer experience across all channels of interaction. Real-time and aggregated data delivers a foundation for CX cultural transformation.
Please call us or complete the contact form for more information about our services/solutions, or for our participation in your RFI or RFP process.
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