Client Solutions

Analytics

Optimize your customer experience
Descriptive, Prescriptive and Predictive CX

CX Insights to Action

Convergys Analytics optimizes engagement, enthusiasm and loyalty for your brand with CX insight to action customer experience management software and services. Over 40 years of omnichannel survey expertise, closed loop root cause analysis, and frontline CX change management work to:

  • Capture customer sentiment across all channels of interaction
  • Reach every group in your organization with a real-time digital perspective of your customer’s satisfaction
  • Enhance your customer’s experience with prescriptive CX action for remarkable results.

Voice of the customer, customer journey mapping, and contact center optimization programs take advantage of unique Convergys resources to:

  • Improve Net Promoter (NPS) and Customer Satisfaction (CSAT) scores
  • Drive CX change with dynamic empirical evidence to deliver a competitive advantage
  • More efficiently enhance your customer’s satisfaction for bottom-line results

How We Help

Related Resources

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Effortless Experiences Webinar

In this recorded webcast, John Georgesen PhD explores the challenge of managing customer effort in an increasingly digital world. He presents four steps to ensuring low-effort success, including findings from our research and case studies from leading companies.

Improve In-Home Experiences

Each time a field tech enters a home, the customer's perception of your business is impacted - for good or bad. We have an innovative approach to in-home CX using customer feedback and tech-level results.

What can we help you with?

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Convergys Media Team, +1 513-723-7000

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All other countries please contact your local human resources, which can be found in Workday.

India, [email protected]

North America, 1-844-447-1877

Philippines

  • All Metro Manila Area, (02) 792-3473
  • Cebu, (032) 411-9243
  • Bacolod, (034) 705-0299
  • Clark, (045) 598-4298
  • Davao, (082) 244-6498
  • Baguio, (074) 244-9998

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