Careers

Military Family Opportunities

Convergys partners with a variety of organizations to recruit and hire military veterans and their families. We are proud to have hired over 5,400 veterans and military spouses in the last two years, with nearly half of these hires being military spouses. We appreciate your courage, dedication, proven abilities to learn and adapt, and commitment to excellence. These character traits will help you smoothly transition into the civilian workforce.

We proudly offer:

  • Variety of available shifts/schedules 
  • Easy transfer options 
  • A portable job opportunity for spouses with our Work At Home Agent Program 
  • Career growth
  • Competitive benefits
  • Employee discounts
  • Casual dress

Convergys Veteran and Military Spouse Hiring

 

Convergys is an EEO/AA/M/F/Vet/Disability Employer. 

FAQs

1. How do your core values and skills fit a role at Convergys? 

The core principles and skills military veterans acquire while serving in the military - team work mentality, strong work ethic, dependability, flexibility, the proven ability to learn a new skill quickly and perform it with precision- are highly valuable and we appreciate them here at Convergys.  

2. Why should you look at a career opportunity at a BPO?

Convergys is a leader in the customer service industry and offers career growth opportunities that are open to all employees. We hire 79% of our management team from within and an entry-level position can lead to virtually any position here at Convergys.  While working at Convergys you can learn new skills that are transferrable no matter where your career takes you. 

3. Are Convergys careers transferrable? 

Yes, if you begin at a site you may transfer to another location whether by request or with a promotion. 79% of our current managers have been promoted from within. Convergys also offers work at home opportunities that allow you to take your Convergys career almost anywhere.   

4. Why are benefits important to consider? 

In the military, you had great benefits that you did not even have to think about! At Convergys, we offer great benefits for you, as well your family. We are a progressive company, but still offer “old school benefits,” such as: 401(k), tuition reimbursement, etc.  

5. You do not have to leave the military behind. Bring your buddies with you!  

Convergys has an Employee Referral Program that rewards you for referring your friends who join our team.

6. What are our military veteran and family employees saying about Convergys?

"Convergys has been great about helping me shift my days around to ensure that I get all of my hours when I have drill weekends. They have also gone out of their way to set up a day for all of those who have served, are serving, and their spouses. Most companies don't recognize their veterans to the extent that Convergys does and it is very appreciated by us all." -Matthew Toucey, Marine, Jacksonville, FL

7. What military awards has Convergys received?

View our awards here.

 

Convergys is an EEO/AA/M/F/Vet/Disability Employer.

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Featured Careers

  • Healthcare Customer Support * HIRING PROFESSIONALS LOOKING TO ADVANCE

    Longview, Texas, United States
    Essential Functions/Core Responsibilities• Achieve specific sales targets and maximizing sale opportunities on each and every call• Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs• Maintain broad knowledge of products, pricing, promotions, and procedures• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer• Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and sales performance• Answer billing questions by talking through components of customer accountsCandidate Profile• High school diploma with three to six months of sales experience preferred • Courteous with strong customer service orientation• Strong communication and negotiation skills required• Ability to effectively communicate, both written and verbally• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly• Basic computer navigation skills and PC Knowledge• Tolerance for repetitive work in a fast paced environment• Ability to work as a team member, as well as independently• Dependable with proficient attention to detail• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner• Able to rotate shifts, as needed• Based on location and/or program, additional experience/skills may be required*Job requirements may vary by country and will not contravene any local lawsCareer Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer.
  • Sales Associate II

    Valdosta, Georgia, United States
    The Sales Associate II position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling products and services. This position is responsible for processing customer orders and sales; providing/receiving information; selling client products/service as well as providing basic customer service support.Job DescriptionEssential Functions/Core Responsibilities  • Achieving specific sales targets and maximizing sale opportunities on each and every call • Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs• Maintain broad knowledge of products, pricing, promotions, and procedures• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer• Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and sales performance• Answer billing questions by talking through components of customer accountsCandidate Profile  • High school diploma with six months of sales experience preferred• Demonstrated sales technique and product knowledge preferred• Courteous with strong customer service orientation• Strong communication and negotiation skills required• Ability to effectively communicate, both written and verbally• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly• Strong computer navigation skills and PC Knowledge• Ability to learn and think conceptually• Dependable with proficient attention to detail• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner• Able to rotate shifts, as needed• Based on location and/or program, additional experience/skills may be required*Job requirements may vary by country and will not contravene any local lawsCareer Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels. Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer
  • Sales Associate- Customer Loyalty Group

    Columbus, Georgia, United States
    Principal Duties and Responsibilities: Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.Understand the customer needs and requirements and present solutionAbility to build rapport and respond to all customer inquiries and requests Ability to use effective listening skills, communicate with clarity, and maintain an attitude that conveys respect, assistance, honesty, and resourcefulness.Ask probing  questions to define customer needs/concernsProviding accurate and complete responses to customers in a easily understood languageEducating customers on DTV products and servicesBe on time and follow assigned work schedules.Follow all work policies and procedures mandated by the management staff.Utilize appropriate escalation process, when requiredEducation & Professional Certifications: High School Diploma or State recognized equivalentCandidate Profile:Minimum of  6 months customer service experience is preferredSuccessful Background check and drug screen (State laws applicable)Demonstrates proficiency in navigating Windows Operating System, including the ability to launch applications, browse and search for files, save and store files, and reboot a computer.Has fundamental understanding of Internet usage and web technology.Able to verbally provide functional and navigational support to the customers while appropriately logging the call.Able to rotate shifts, as business needs arise.Assessed ability to adapt and communicate effectively with people from a diverse background (e.g., cultural, ethnic, gender, age).Ability to communicate clearly using standard North American business communications language preferred.Strong positive customer service orientated.Dependable with proficient attention to detail.Excellent listening and responding skills while demonstrating empathy.Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer
  • Operations Manager

    Charlotte, North Carolina, United States
    Essential Functions/Core Responsibilities  • Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed    • Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)     • Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements    • Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)    • Create and maximize relationships with client partners    • Provide leadership and guidance to direct reports  to ensure consistent administration of company policies and standards;  define and implement any corrective actions needed to meet operational performance    • Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching    • Create a positive work environment  through employee engagement; resolve employee relation issues in a professional and timely manner    • Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement    • Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements    • Attend business reviews with the client    • Handle a team of team leaders    Candidate Profile  • Associate's Degree in related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred    • Call center experience preferred    • Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback    • Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal    • Work well under pressure and follow through on items to completion while maintaining professional demeanor    • Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates    • Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment    • Demonstrated ability to mentor, coach and provide direction to a team of employees    • Willingness to work a flexible schedule    Career Framework Role  Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s).  Is accountable for the performance and results of a team within own discipline or function.  Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.  Adapts departmental plans and priorities to resolve operational challenges.  Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director.  Provides technical guidance to employees, colleagues and/or customers.  Has accountability for results in terms of costs, strategies and employees.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer
  • Technical Support Advisor-Tier 1

    Erlanger, Kentucky, United States
    NOW HIRING!Convergys is now hiring "Tier 1 Technical Support Advisors" to work in our contact center!This position requires flexible scheduling, a high school diploma (or GED), previous customer service and/or technical support experience.Why work for Convergys in Erlanger, KY?* $12.00-$13.00/hour with an opportunity to earn more with incentives and shift differentials_ * Excellent Benefits (medical dental, vision, 401K) Also great Tuition Reimbursement! _* Casual Dress Code* Fun and vibrant working atmosphere*Employee Referral Contests and rewardsIf that isn’t enough we also offer:Opportunities for advancement-more than 79% of our management employees are promoted from within and we have sites throughout the world.Duties:* Handle questions via phone addressing hardware, software, cable, internet or telephone related issues.* Reporting/escalating issues through the appropriate channels.* Effectively communicate (verbally & written) information with his/her team members & customers alike.* Diagnosing & providing a path to resolving various technical issues.* Proactively identifies ways to avoid recurrence of customer issues by improving the processes, reviewing technical articles, & recommending changes.* Strive to meet highest level of customer satisfaction by resolving customers issue in professional & timely manner.* Multitasking through multiple systems while troubleshooting with customers.* Additional responsibility as business needs dictateRequired Skills:* Excellent Customer Service Skills* Strong written, verbal and organization skills* Superior time management and prioritization skills* Proficiency with navigating through multiple systems* Experience working in telecommunications preferred* Typing skills 35 WPM* Deductive Reasoning Skills* Excellent listening skills* Ability to learn new products quickly* Probing and Problem solving skills*Knowledge of basic computer operations. .*Courteous with strong customer service orientation.*Dependable with proficient attention to detail.*Good listening and responding skills.*Possess a drive to achieve goalsEducation & Professional Certifications:*High school diploma or equivalent.Environment, Physical & Other Requirements:*Ability to perform light hand activity work at a computer/telephone station in an office environment. Position is primarily sedentary.*May stretch or stand at workstation for short periods at employee’s option, as long as such activity does not detract from the employee’s work, or interfere with other employees.Qualified candidates please complete your application onlineat www.convergys.com/careersYou may also text or call 859.334.0588.Email us at: [email protected] ACCEPT WALK-INS MONDAY THROUGH FRIDAY 9AM-11AM 1PM-3PMNOTE: Selected candidates will be required to undergo an intensive background check, verification of education and employment history.**Convergys is an EOE M/F/D/V.Check out our jobs and apply online at: www.convergys.com/careersCareer Framework RoleHas program required basic skillset to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels .DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title
  • Temporary Recruiting Coordinator

    Laredo, Texas, United States
    Essential Functions/Core Responsibilities• Responsible for assisting with the administration of recruitment programs• Receive, screen, and file incoming resumes, background, and reference checks, including completion of I-9 documentations.• Schedule and may conduct initial screening interviews and coordinate with hiring managers for telephone interviews and/or face-to-face interviews with prospective applicants, including sourcing from various job boards on daily basis.• Ensure the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and Workday, including daily internal tracking reports.• Promote the Company image to candidates and external service providers by always providing a great applicant experience.• Provide general support for the TA department(s) and related stakeholders, as necessary, including schedule flexibility per business needs.• May administer typing and math tests to prospective applicants• May assist with generating new hire packets and scheduling background checks and drug tests for prospective applicantsCandidate Profile• Associate's Degree in related field and 1-3 years of relevant experience preferred • Effective communication skills, both written and verbal as well as abiding to a flexible schedule.• Proficient in  Microsoft Office• Ability to multi-task and meet timelines on deliverables; ability to work in high-velocity environment• Detail-oriented• Ability to handle and maintain confidential informationCareel Level DescriptionHas developed knowledge and skills through formal training or considerable work experience.  Entry level often for those with work experience in the skill area.  Works within established procedures with a moderate degree of supervision.  Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 
  • Sales Associate II

    Chattanooga, Tennessee, United States
    Sales Associate IIThe Sales Associate II position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support. Starting base rate of $11.00 hour with a .50 shift differential with an opportunity to earn more through Sales incentives.Opportunities for advancement - 90% of our employees are promoted from within and we have sites throughout the world!Excellent Benefits:  Medical, Dental, Vision, 401K and Tuition Reimbursement after 90 daysCasual Dress Code$150 Referral BonusFun and vibrant working atmosphereLocated on the Carta Bus LineRecently named a Patriotic Employer by the ESRG for the ability to work with Military schedules.  Essential Functions/Core Responsibilities  • Achieve specific sales targets and maximizing sale opportunities on each and every call   • Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs • Maintain broad knowledge of products, pricing, promotions, and procedures• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’) • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer• Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and sales performance  • Answer billing questions by talking through components of customer accountsCandidate Profile•High school diploma with three to six months of sales experience preferred • Demonstrated sales technique and product knowledge• Courteous with strong customer service orientation• Strong communication and negotiation skills required • Ability to effectively communicate, both written and verbally• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly    • Basic computer navigation skills and PC Knowledge• Ability to learn and think conceptually • Dependable with proficient attention to detail• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner• Able to rotate shifts, as needed • Based on location and/or program, additional experience/skills may be required*Job requirements may vary by country and will not contravene any local lawsSuccessful Background check and drug screenCareer Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.       Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.   If you have not been to our Walk in Wednesday event, we would like to invite you to our weekly job fair.            During this event, we will do a basic Pre-screening and answer any questions you may have about Convergys or the job for which you’ve applied.  We could also be scheduling you to come back for an official interview.             Walk In Wednesday occurs every Wednesday from 1:00pm to 4:00pm Eastern time. Thank you for your interest in Convergys and we hope to see you this Wednesday!   Convergys Human Resources Entrance (Eastgate Town Center)5600 Brainerd RoadChattanooga, TN 37411Convergys is an EEO/AA/M/F/Vet/Disability Employer
  • Customer, Sales, and Technical Support Professionals

    Watertown, New York, United States
    Essential Functions/Core Responsibilities• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Maintain basic knowledge of client products and/or services• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and business performance• May offer additional products and/or services• Track, document and retrieve information in call tracking database• May respond to customer inquiries by referring them to published materials, secondary sources or more senior staffCandidate Profile• High school diploma with three to six months of relevant experience preferred • Courteous with strong customer service orientation• Strong computer navigation skills and PC Knowledge• Ability to effectively communicate, both written and verbally• Dependable with strong attention to detail• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly• Tolerance for repetitive work in a fast-paced, high production work environment• Ability to work as a team member, as well as independently• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner• Ability to rotate shifts, as needed• Based on location and/or program, additional experience/skills may be required*Job requirements may vary by country and will not contravene any local lawsCareer Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer
  • Temporary Recruiting Coordinator

    Sergeant Bluff, Iowa, United States
    Essential Functions/Core Responsibilities• Responsible for assisting with the administration of recruitment programs• Receive, screen, and file incoming resumes, background, and reference checks, including completion of I-9 documentations.• Schedule and may conduct initial screening interviews and coordinate with hiring managers for telephone interviews and/or face-to-face interviews with prospective applicants, including sourcing from various job boards on daily basis.• Ensure the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and Workday, including daily internal tracking reports.• Promote the Company image to candidates and external service providers by always providing a great applicant experience.• Provide general support for the TA department(s) and related stakeholders, as necessary, including schedule flexibility per business needs.• May administer typing and math tests to prospective applicants• May assist with generating new hire packets and scheduling background checks and drug tests for prospective applicantsCandidate Profile• Associate's Degree in related field and 1-3 years of relevant experience preferred • Effective communication skills, both written and verbal as well as abiding to a flexible schedule.• Proficient in  Microsoft Office• Ability to multi-task and meet timelines on deliverables; ability to work in high-velocity environment• Detail-oriented• Ability to handle and maintain confidential informationCareel Level DescriptionHas developed knowledge and skills through formal training or considerable work experience.  Entry level often for those with work experience in the skill area.  Works within established procedures with a moderate degree of supervision.  Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 
  • Temporary Recruiting Coordinator

    Sergeant Bluff, Iowa, United States
    Essential Functions/Core Responsibilities  • Responsible for assisting with implementation and administration of recruitment programs    • Receive, screen, and file incoming resumes, background, and reference checks    • Conduct initial screening interviews, telephone interviews, and/or face-to-face interviews with prospective applicants    • Assist with recommendations to hiring manager on candidate hire, and partner with appropriate stakeholders to offer competitive compensation packages and facilitate negotiation with candidates    • Leverage various resources - internet, community organizations, print media, formal/informal networks, colleges, trade associations - to directly and indirectly source qualified candidates    • Ensure the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools    • Maintain consistent standards for all applicants and ensure compliance with all local rules and regulations related to hiring and recruiting    • Responsible for developing and applying an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role     • Promote the Company image to candidates and external service providers and ensures that the Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behavior for all involved in the recruiting processs    Candidate Profile  • Less than two years of relevant experience    • Bachelor's Degree preferred   • Strong communication skills, both written and verbal    • Ability to multi-task, prioritize, and meet timelines on deliverables    • Proficient in Microsoft Office    • Self-starter, sense of urgency, works well under pressure, ability to work in high-velocity environment    • Sense of professionalism and ability to develop relationships    • Strong attention to detail    • Ability to handle and maintain confidential information    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
  • Customer Service & Sales Professionals **HIRING ROCK STARS TO START ON 5/2

    Longview, Texas, United States
    Essential Functions/Core Responsibilities  Achieve specific sales targets and maximizing sale opportunities on each and every call     Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs    Maintain broad knowledge of products, pricing, promotions, and procedures    Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)     Greet customers in a courteous, friendly, and professional manner using agreed upon procedures    Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer    Prepare complete and accurate work including appropriately notating accounts as required    Participate in activities designed to improve customer satisfaction and sales performance    Answer billing questions by talking through components of customer accounts    Candidate Profile  High school diploma with three to six months of sales experience preferred    Courteous with strong customer service orientationStrong communication and negotiation skills required    Ability to effectively communicate, both written and verbally    Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly     Basic computer navigation skills and PC Knowledge    Tolerance for repetitive work in a fast paced environment    Ability to work as a team member, as well as independently    Dependable with proficient attention to detail    Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner    Able to rotate shifts, as neededBased on location and/or program, additional experience/skills may be requiredJob requirements may vary by country and will not contravene any local lawsCareer Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer.
  • Smart Reporting Developer

    USA, Colorado, United States
    Essential Functions/Core ResponsibilitiesResponsible for automating software builds and release configurationsDesign and implement workflows to automate the release and upgrade process for applications in lower Test and Production environments.Troubleshoot build and deploy failures, and facilitate resolutionImplement complex application and database driven automation release tasksManage continuous build, test and deploy processesMaintaining and enhancing the automated continuous integration and continuous delivery environmentSupport all pre-production and production managed environments for middle-ware services and applicationsWork with cross functional, geographically distributed teams to provide 24X7 deployment support across multiple lower test and production environmentsOwn deployment problems and provide active coordination between various groups in resolving a specific issuesProvide assistance to DEV and QA groups to include: participating in meetings, building out environments, troubleshooting deployment/configuration related problems.Create system dashboards that help improve product availability.Evaluating and adopting new tools to improve build and release processes.Communicate status frequently to product teams and engineering program managers.Document any new process or update an existing wiki page  General SkillsDevelops and maintains code for applications using ASP.net, C++, C#, MVC, HTML, HTML5, JavaScript, jQueryWorks with database management systems such as MS SQL Server, OracleUtilizes source version control through TFS, VSTSUtilizes Operating Systems – Windows, AZURE Advanced SystemsUtilizes Languages – PowerShell, Python, C#, .NET MVC, JavaScriptUtilizes Cloud Technologies - Azure specific, Function, Hadoop, Data Lake, VMsUses their understanding of software development and analytics to contribute technically to new solutionsHandles complex development projects independentlyCollaborates with development team on solution designAssists with quality checking of new solutionsCandidate Profile  Bachelor's Degree in related field from a four-year college or university with 4-6 years as a software developer or release engineerExperience in an engineering support or customer support role is a plusExperience troubleshooting system and network issuesExcellent communication skills, both written and verbal. Ability to effectively present information to internal and external associatesDemonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environmentDemonstrated ability to take initiative and ownership with focus on continuous improvementExcellent attention to detailStrong customer service disposition and sense of professionalismSolid understanding of the organization's business operations and industry. Demonstrated business acumenCareer Framework Role  Requires in-depth knowledge and experience.  Broad application of principles, theories and concepts in applicable discipline.  Solves complex problems; takes a new perspective using existing solutions.  Works independently; receives minimal guidance.  Acts as a resource for colleagues with less experience.  Represents the level at which career may stabilize for many years or even until retirement. Convergys is an EEO/AA/M/F/Vet/Disability Employer  Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 
  • Quality Evaluator

    Phoenix, Arizona, United States
    Essential Functions/Core Responsibilities  • Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email    • Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)    • Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients to ensure scoring consistency and best practices    • Participates in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes    • Maintains strong program knowledge base; basic understanding of client products, services and/or program strategies    • May participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)    • Responsible for meeting departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.)    • Complete phone time to keep current on programs (as applicable)    • Contribute to maintaining forms and legends documents    • Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals     Candidate Profile  • Bachelor's Degree in related field from a four-year college or university with less than one year of relevant experience preferred    • Effective communication skills, both written and verbal    • Proficient in Microsoft Office    • Ability to multi-task and meet timelines on deliverables    • Detail-oriented   Career Framework Role  Entry level job with little or no prior relevant work experience.  Acquires basic skills to perform routine tasks.  Work is prescribed and completed with little autonomy.  Works with either close supervision or under clearly defined procedures.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
  • Tier I Technical Support

    Jacksonville, Florida, United States
    Essential Functions/Core Responsibilities• Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems• Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products• Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed• Solve problems that are generally unstructured and require extensive use of conceptual thinking skills• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer• Clarify customer requirements; probe for understanding• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and business performanceCandidate Profile• Associate’s Degree in related technical discipline with six years of related technical experience preferred • Achieve and maintain recognized and applicable technical certification(s)• Relevant technical expertise related to program (i.e. hardware, software, networking, data storage, troubleshooting, repair)• Working knowledge of client technical systems• Courteous with strong customer service orientation• Ability to effectively communicate, both written and verbally• Ability to learn including strong problem solving skills• Dependable with proficient attention to detail• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly• Ability to work as a team member, as well as independently with minimal supervision• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner• Able to rotate shifts, as needed• Based on location and/or program, additional experience/skills may be required*Job requirements may vary by country and will not contravene any local lawsCareer Framework RoleHas program required basic skillset to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels .DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer
  • Customer Service Associate

    Jacksonville, Florida, United States
    Essential Functions/Core Responsibilities• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Maintain basic knowledge of client products and/or services• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and business performance• May offer additional products and/or services• Track, document and retrieve information in call tracking database• May respond to customer inquiries by referring them to published materials, secondary sources or more senior staffCandidate Profile• High school diploma with three to six months of relevant experience preferred • Courteous with strong customer service orientation• Strong computer navigation skills and PC Knowledge• Ability to effectively communicate, both written and verbally• Dependable with strong attention to detail• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly• Tolerance for repetitive work in a fast-paced, high production work environment• Ability to work as a team member, as well as independently• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner• Ability to rotate shifts, as needed• Based on location and/or program, additional experience/skills may be required*Job requirements may vary by country and will not contravene any local lawsCareer Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer.
  • Retention Sales Representative

    Charlotte, North Carolina, United States
    Essential Functions/Core Responsibilities  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)     • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures    • Maintain basic knowledge of client products and/or services    • Prepare complete and accurate work including appropriately notating accounts as required    • Participate in activities designed to improve customer satisfaction and business performance    • Offer additional products and/or services    • Track, document and retrieve information in call tracking database    • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff    Candidate Profile  • High school diploma with three to six months of relevant experience preferred    • Courteous with strong customer service orientation    • Strong computer navigation skills and PC Knowledge    • Ability to effectively communicate, both written and verbally     • Dependable with strong attention to detail    • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly     • Tolerance for repetitive work in a fast-paced, high production work environment     • Ability to work as a team member, as well as independently    • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner    • Ability to rotate shifts, as needed    • Based on location and/or program, additional experience/skills may be required    *Job requirements may vary by country and will not contravene any local lawsCareer Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 
  • Mobility Sales and Service

    Rio Rancho, New Mexico, United States
    Why ConvergysWe are New Mexico! Established in the Albuquerque/Rio Rancho communities since 2004. We know the state, we know the culture, and we are the people! We also have a second office in Las Cruces.Giving back locally. Convergys values service to the community and supports our employees in giving back to our communities having volunteered more than 25,000 hours.A career you can shape. You are joining a culture of growth and commitment to our employees. Promoting from within is not something we preach but practice regularly with 79% of promotions coming from within. Don’t believe us, just ask our CEO Andrea Ayers who started out with Convergys over 25 years ago as a Trainer.Training for the next level. Convergys prepares employees to develop and grow their skills with the essential training and development that will make them successful in any endeavor as they continue to build their career within Convergys.Customer service abroad. As a global organization the next adventure is only limited by your imagination. Convergys has a footprint in 32 countries with more than 150 locations globally, employing 130,000 individuals while transacting business in 58 languages. No other organization understands customer service like we do.The Perks include:Competitive base pay starting at $10/hrTop performers earn upwards of $20/hr & steady performers earn between $12.50 & $15/hr.Casual dress attire – no suit, no tie, no worries!Paid TrainingMedical, Dental, & Vision Plans availablePaid Time Off (PTO)401(k) Savings PlanTuition ReimbursementEmployee Referral BonusesCandidate Profile:High school diplomaSix months of sales experience preferred Ability to demonstrate sales technique and product knowledgeCourteous with strong customer service orientationStrong communication and negotiation skills requiredAbility to effectively communicate, both written and verballySkilled in multi-tasking; including the ability to be flexible and adapt to changes quicklyStrong computer navigation skills and PC KnowledgeAbility to learn and think conceptuallyDependable with proficient attention to detailDemonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and mannerAble to rotate shifts, as neededBased on location and/or program, additional experience/skills may be required *Job requirements may vary by country and will not contravene any local lawsConvergys is an EEO/AA/M/F/Vet/Disability Employer
  • Temporary Recruiting Coordinator

    Tucson, Arizona, United States
    Essential Functions/Core Responsibilities• Responsible for assisting with the administration of recruitment programs  • Receive, screen, and file incoming resumes, background, and reference checks  • Schedule and may conduct initial screening interviews and coordinate with hiring managers for telephone interviews and/or face-to-face interviews with prospective applicants  • Ensure the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools  • Promote the Company image to candidates and external service providers  • Provide general support for the TA department(s) and related stakeholders, as necessary  • May administer typing and math tests to prospective applicants  • May assist with generating new hire packets and scheduling background checks and drug tests for prospective applicants  Candidate Profile• Associate's Degree in related field and 1-3 years of relevant experience preferred  • Effective communication skills, both written and verbal  • Proficient in  Microsoft Office  • Ability to multi-task and meet timelines on deliverables; ability to work in high-velocity environment  • Detail-oriented  • Ability to handle and maintain confidential information    Careel Level DescriptionHas developed knowledge and skills through formal training or considerable work experience.  Entry level often for those with work experience in the skill area.  Works within established procedures with a moderate degree of supervision.  Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions.  Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 
  • Sr Spec Talent Acquisition

    Cincinnati, Ohio, United States
    • Responsible for development, implementation and administration of recruitment programs for highly specialized positions or candidate profiles    • Liaise with hiring managers to help develop and implement innovative, creative, and proactive recruitment strategies that are appropriate for their business needs and consistent with the organization's overall Business and HR & People strategies    • Evaluate external market trends and internal employee turnover on specialized and difficult-to-fill positions to recommend changes and improvements to leadership on recruitment strategies    • Conduct telephone interviews and/or face-to-face interviews with prospective applicants    • Work with hiring manager(s) and appropriate statekholders to determine final decisions on candidate hiring; make recommendations on appropriate hire(s) based on need and candidate interaction    • Surfaces candidates and develops networks of people and processes to support a strong pipeline of qualified candidates    • Leverage various resources - internet, community organizations, print media, formal/informal networks, colleges, trade associations - to directly and indirectly source qualified candidates    • Partner with HR and Compensation to offer competitive compensation packages and facilitate negotiation with candidates    • Ensures the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools    • Maintain consistent standards for all applicants and ensures compliance with all local rules and regulations related to hiring and recruiting    • Responsible for developing and applying an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role     • Promote the Company image to candidates and external service providers and ensures that the Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behavior for all involved in the recruiting processs        Candidate Profile  • 4-6 years relevant experience     • Bachelor's degree preferred     • Excellent communication skills, both written and verbal.  Ability to effectively present information to internal and external associates.    • Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment    • Advanced Microsoft Office skills    • Demonstrated ability to take initiative and ownership with focus on continuous improvement    • Ability to interpret and analyze recruiting metrics and trends: retention, quality of hire, net throughput, etc.    • Solid understanding of the organization's business operations and industry.  Demonstrated business acumen    • Demonstrated ability to comprehend, analyze, and interpret    • Excellent attention to detail    • Ability to handle and maintain confidential informationRelocation assistance will not be provided for this positionConvergys is an EEO/AA/M/F/Vet/Disability Employer    
  • Clarksville, TN - Customer Service and Sales Representative

    Clarksville, Tennessee, United States
    Now Hiring Full-Time Customer Service/Sales and Problem Resolution RepresentativesWhy come work for Convergys in Clarksville, Tennessee?We offer career growth opportunities, excellent benefits, paid training, employee discounts and much more! Apply now to find out more about the Customer Care and Sales position and how top performers can earn great incentives and bonuses! Work for a company that is proven to be a great place to work! Dimension and Scope:You’ve got big ideas – and the skills, energy and dedication to actually bring them to life. You know the “next big thing” when you see it, and you always want to be part of the action. We’re exactly the same.So, why not take all of that talent, insight and appreciation for innovation, and put it to work where it can make a world of difference. At Convergys, the world leader in relationship management, were doing just that – every day. We help clients maximize the power of their contact with their customers!Join us at Convergys! In our state-of-the-art call center, you’ll discover fun, challenging work, surrounded by talented, supportive managers and colleagues, and you’ll enjoy:Excellent BenefitsStarting Pay $ 10.50 hrProfitable monthly performance incentives and bonusesInbound Calls OnlyExceptional growth opportunityExcellent work environment including diversity and respectMedical, Dental, Vision Plans available401(k) Savings PlanTuition ReimbursementEssential Functions/Core Responsibilities: Responsible for achieving specific sales targets and maximizing sale opportunities on each and every callUse probing techniques to determine customer needs and offer the most appropriate product or service to address their needsUp-selling and Cross-selling for Wireless, TV, Internet, and home phone based products.Maintain broad knowledge of products, pricing, promotions, and proceduresEnsure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)Greet customers in a courteous, friendly, and professional manner using agreed upon proceduresListen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customerClarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customerPrepare complete and accurate work including appropriately notating accounts as requiredParticipate in activities designed to improve customer satisfaction and sales performanceAnswer billing questions by talking through components of customer accountsCandidate Profile:High school diplomaSix months of sales experience preferred Ability to demonstrate sales technique and product knowledgeCourteous with strong customer service orientationStrong communication and negotiation skills requiredAbility to effectively communicate, both written and verballySkilled in multi-tasking; including the ability to be flexible and adapt to changes quicklyStrong computer navigation skills and PC KnowledgeAbility to learn and think conceptuallyDependable with proficient attention to detailDemonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and mannerAble to rotate shifts, as neededBased on location and/or program, additional experience/skills may be required *Job requirements may vary by country and will not contravene any local lawsDisclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.EEO Employer/Vet/Disabled
  • Sr SAP ABAP Developer

    Dallas, Texas, United States
    This role will work with the business and SAP functional team to translate business processes/requirements/functional specs into system functionality.  This position supports their functional areas by analyzing business needs, documenting requirements, and proposing, designing and implementing solutions in SAP.This position will be responsible for the support and development of the SAP ERP functional areas.This position requires strong ABAP technical/development experience.  In addition possess strong analytical and consulting skills as this individual will work closely with their business partners to fully understand their requirements and translate them into efficient, cost effective solutions.  ResponsibilitiesWork with IT functional team to develop technical solutions using standard or custom SAP functionality.  Recommending alternatives when multiple options are available.Work directly with business partners and other stakeholders to understand their needs, prioritize efforts, recommending changes / innovations.Developing Solutions –Strong ABAP coding, Performing SAP System Configuration, writing functional requirements for custom development, performing appropriate system tests (Unit Testing, Regression Testing, User Acceptance Testing), writing system/user documentation, and training end users on functionality.Production Support – Troubleshooting system issues, analyzing processes, recommending course of action.Prefer experience with SAP Release ECC 6.0.Uses appropriate interpersonal styles and methods in guiding/influencing others towards achieving goals.Analytical skills must include the ability to quickly identify problems, gather relevant information, determine the root causes, and make and document recommendations regarding solutions.Demonstrated desire to learn / expand areas of expertise in other SAP areas such as SAP BW.Business/Process Knowledge – Develop understanding of core business processes.Exposure to SAP Portal/SAP BW is desired but not required.Bachelor's Degree in related field from a four-year college or university with 4-6 years experienceExcellent communication skills, both written and verbal. Ability to effectively present informationDemonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environmentDemonstrated ability to take initiative and ownership with focus on continuous improvementExcellent attention to detailStrong customer service disposition and sense of professionalismDemonstrated business acumenBroad application of principles, theories and concepts in applicable discipline.  Solves complex problems; takes a new perspective using existing solutionsWorks independently; receives minimal guidance.   Convergys is an EEO/AA/M/F/Vet/Disability Employer  Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 
  • Temporary Recruiter

    Tucson, Arizona, United States
    Essential Functions/Core Responsibilities• Responsible for assisting with implementation and administration of recruitment programs  • Receive, screen, and file incoming resumes, background, and reference checks  • Conduct initial screening interviews, telephone interviews, and/or face-to-face interviews with prospective applicants  • Assist with recommendations to hiring manager on candidate hire, and partner with appropriate stakeholders to offer competitive compensation packages and facilitate negotiation with candidates  • Leverage various resources - internet, community organizations, print media, formal/informal networks, colleges, trade associations - to directly and indirectly source qualified candidates  • Ensure the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools  • Maintain consistent standards for all applicants and ensure compliance with all local rules and regulations related to hiring and recruiting  • Promote the Company image to candidates and external service providers  Candidate Profile• Bachelor's Degree in related field and less than two years of relevant experience preferred  • Strong communication skills, both written and verbal  • Ability to multi-task, prioritize, and meet timelines on deliverables  • Proficient in Microsoft Office  • Self-starter, sense of urgency, works well under pressure, ability to work in high-velocity environment  • Sense of professionalism and ability to develop relationships  • Strong attention to detail  • Ability to handle and maintain confidential information  Careel Level DescriptionPerforms routine assignments in the entry level of the Professional Career Band.  Uses existing procedures to solve routine or standard problems.  Typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts.  Develops competence by performing structured work assignments.  Receives instruction, guidance and direction from others.  Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer
  • Seasonal Healthcare Customer Service Advisor

    Lubbock, Texas, United States
    Seasonal Healthcare Customer Service AdvisorInterested in a new kind of opportunity?  This seasonal opportunity allows you to:Obtain your State Life, Accidental, Health & HMO Insurance License FREE of cost -  a $1,000 value (starting as early as May 2017) including:11 days of paid instructor supported classroom training; andAll books, materials, and resources;Testing & licensing fees.Complete five weeks of additional, paid product and sales training (Fall 2017)Earn $14/hr as a Seasonal Healthcare Customer Service AdvisorBenefit from a commission and bonus program with a team of experienced advisors to help you achieve your goalsSound too good to be true? We’re looking for some pretty special folks to fill these roles.  To be successful you must:Provide a compassionate and people-centric consumer experience that focuses on:Identifying the consumer’s insurance needs;Recommending the RIGHT insurance package for each consumer; andCompleting each transaction to ensure the consumer’s appropriate coverage.Be able to deliver exceptional support for as many as 20 consumers each and every day remembering that behind every call is real person seeking help, guidance, and support.Possess exceptional communication skills and the ability to create meaningful connections.  You must be driven by integrity and a desire to deliver an exceptional consumer experience.Spaces are limited - apply now and SECURE your spot!!Already have your license?  You may qualify for an additional bonus!**NOTE: This opportunity is contingent upon the successful completion of a criminal background check & drug test. **JOB SUMMARY: In this consultative sales role you’ll work with warm leads; inbound callers will contact you to review their options and for assistance in completing their annual enrolment.  Your primary goal is to match the consumer to the right insurance package and complete the enrolment.  You’ll follow through on the sale ensuring all required documentation is completed and submitted.Dimension & Scope: Using highly effective sales skills, agents will proactively sell healthcare products by listening to buyer’s needs and matching appropriate products. The environment will be highly goal focused with an emphasis on providing accurate information and consultatively selling policies to approximately one half of the consumers contacted. Sales position but soft skills are required to successfully connect consumers and products.Principal Duties and Responsibilities:Actively participate in ongoing training and compliance to all state rules and regulations.Ensure accuracy of information collected.Participate in activities designed to improve consumer satisfaction and business performance.Place and/or receive consumer inquiries that may require deviation from a script or sales flow process.Conduct effective consultative selling by asking appropriate questions and matching the right product to the consumer’s needs, resulting in closed sales as well as increased consumer satisfaction.Maintain broad knowledge of products, pricing, procedures, and other important issues through management communications, meetings, client focus groups, and formal training.Comply with all do-not-call and insurance regulatory standards.Education & Professional Certifications:High school diploma or GEDCandidate Profile:Demonstrated success in an inbound or outbound sales environment.Strong goal orientation. Must provide good examples of how they set challenging goals and strive to achieve personal success.Capacity to learn complex processes and policies.Ability to successfully take tests and retain knowledge.Knowledge of computer operations.Detail oriented with examples of how they have been able to ensure high quality work.Willingness to rotate shifts, as needed.Positive orientation: as in focused on how to achieve success, not on barriers.Courteous with strong consumer service orientation.Dependable and flexible.Good listening and responding skills.Possess a drive to achieve as well as insight into self and others.Environment, Physical & Other Requirements: Ability to perform light hand activity work at a computer/telephone station in an office environment. Position is primarily sedentary. May stretch or stand at workstation for short periods at employee’s option, as long as such activity does not detract from the employee’s work, or interfere with other employees.EEOCPlease note: any correspondence regarding a Convergys opportunity, interview, or job offer will come from an official company email address. Be sure to verify the email address in the mailto: section to confirm that it is an official Convergys email address (mailto: [email protected]).EEOCDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer
  • Seasonal Healthcare Customer Service Advisor

    Laredo, Texas, United States
    Seasonal Healthcare Customer Service AdvisorInterested in a new kind of opportunity?  This seasonal opportunity allows you to:Obtain your State Life, Accidental, Health & HMO Insurance License FREE of cost -  a $1,000 value (starting as early as May 2017) including:11 days of paid instructor supported classroom training; andAll books, materials, and resources;Testing & licensing fees.Complete five weeks of additional, paid product and sales training (Fall 2017)Earn $14/hr as a Seasonal Healthcare Customer Service AdvisorBenefit from a commission and bonus program with a team of experienced advisors to help you achieve your goalsSound too good to be true? We’re looking for some pretty special folks to fill these roles.  To be successful you must:Provide a compassionate and people-centric consumer experience that focuses on:Identifying the consumer’s insurance needs;Recommending the RIGHT insurance package for each consumer; andCompleting each transaction to ensure the consumer’s appropriate coverage.Be able to deliver exceptional support for as many as 20 consumers each and every day remembering that behind every call is real person seeking help, guidance, and support.Possess exceptional communication skills and the ability to create meaningful connections.  You must be driven by integrity and a desire to deliver an exceptional consumer experience.Spaces are limited - apply now and SECURE your spot!!Already have your license?  You may qualify for an additional bonus!**NOTE: This opportunity is contingent upon the successful completion of a criminal background check & drug test. **JOB SUMMARY: In this consultative sales role you’ll work with warm leads; inbound callers will contact you to review their options and for assistance in completing their annual enrolment.  Your primary goal is to match the consumer to the right insurance package and complete the enrolment.  You’ll follow through on the sale ensuring all required documentation is completed and submitted.Dimension & Scope: Using highly effective sales skills, agents will proactively sell healthcare products by listening to buyer’s needs and matching appropriate products. The environment will be highly goal focused with an emphasis on providing accurate information and consultatively selling policies to approximately one half of the consumers contacted. Sales position but soft skills are required to successfully connect consumers and products.Principal Duties and Responsibilities:Actively participate in ongoing training and compliance to all state rules and regulations.Ensure accuracy of information collected.Participate in activities designed to improve consumer satisfaction and business performance.Place and/or receive consumer inquiries that may require deviation from a script or sales flow process.Conduct effective consultative selling by asking appropriate questions and matching the right product to the consumer’s needs, resulting in closed sales as well as increased consumer satisfaction.Maintain broad knowledge of products, pricing, procedures, and other important issues through management communications, meetings, client focus groups, and formal training.Comply with all do-not-call and insurance regulatory standards.Education & Professional Certifications:High school diploma or GEDCandidate Profile:Demonstrated success in an inbound or outbound sales environment.Strong goal orientation. Must provide good examples of how they set challenging goals and strive to achieve personal success.Capacity to learn complex processes and policies.Ability to successfully take tests and retain knowledge.Knowledge of computer operations.Detail oriented with examples of how they have been able to ensure high quality work.Willingness to rotate shifts, as needed.Positive orientation: as in focused on how to achieve success, not on barriers.Courteous with strong consumer service orientation.Dependable and flexible.Good listening and responding skills.Possess a drive to achieve as well as insight into self and others.Environment, Physical & Other Requirements: Ability to perform light hand activity work at a computer/telephone station in an office environment. Position is primarily sedentary. May stretch or stand at workstation for short periods at employee’s option, as long as such activity does not detract from the employee’s work, or interfere with other employees.EEOCPlease note: any correspondence regarding a Convergys opportunity, interview, or job offer will come from an official company email address. Be sure to verify the email address in the mailto: section to confirm that it is an official Convergys email address (mailto: [email protected]).EEOCDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer
  • Seasonal Healthcare Customer Service Advisor

    Sergeant Bluff, Iowa, United States
    Seasonal Healthcare Customer Service AdvisorInterested in a new kind of opportunity?  This seasonal opportunity allows you to:Obtain your State Accidental & Health Insurance License FREE of cost -  a $1,000 value (starting as early as May 2017) including:11 days of paid instructor supported classroom training; andAll books, materials, and resources;Testing & licensing fees.Complete five weeks of additional, paid product and sales training (Fall 2017)Earn $14/hr as a Seasonal Healthcare Customer Service AdvisorBenefit from a commission and bonus program with a team of experienced advisors to help you achieve your goalsSound too good to be true? We’re looking for some pretty special folks to fill these roles.  To be successful you must:Provide a compassionate and people-centric consumer experience that focuses on:Identifying the consumer’s insurance needs;Recommending the RIGHT insurance package for each consumer; andCompleting each transaction to ensure the consumer’s appropriate coverage.Be able to deliver exceptional support for as many as 20 consumers each and every day remembering that behind every call is real person seeking help, guidance, and support.Possess exceptional communication skills and the ability to create meaningful connections.  You must be driven by integrity and a desire to deliver an exceptional consumer experience.Spaces are limited - apply now and SECURE your spot!!Already have your license?  You may qualify for an additional bonus!**NOTE: This opportunity is contingent upon the successful completion of a criminal background check & drug test. **JOB SUMMARY: In this consultative sales role you’ll work with warm leads; inbound callers will contact you to review their options and for assistance in completing their annual enrolment.  Your primary goal is to match the consumer to the right insurance package and complete the enrolment.  You’ll follow through on the sale ensuring all required documentation is completed and submitted.Dimension & Scope: Using highly effective sales skills, agents will proactively sell healthcare products by listening to buyer’s needs and matching appropriate products. The environment will be highly goal focused with an emphasis on providing accurate information and consultatively selling policies to approximately one half of the consumers contacted. Sales position but soft skills are required to successfully connect consumers and products.Principal Duties and Responsibilities:Actively participate in ongoing training and compliance to all state rules and regulations.Ensure accuracy of information collected.Participate in activities designed to improve consumer satisfaction and business performance.Place and/or receive consumer inquiries that may require deviation from a script or sales flow process.Conduct effective consultative selling by asking appropriate questions and matching the right product to the consumer’s needs, resulting in closed sales as well as increased consumer satisfaction.Maintain broad knowledge of products, pricing, procedures, and other important issues through management communications, meetings, client focus groups, and formal training.Comply with all do-not-call and insurance regulatory standards.Education & Professional Certifications:High school diploma or GEDCandidate Profile:Demonstrated success in an inbound or outbound sales environment.Strong goal orientation. Must provide good examples of how they set challenging goals and strive to achieve personal success.Capacity to learn complex processes and policies.Ability to successfully take tests and retain knowledge.Knowledge of computer operations.Detail oriented with examples of how they have been able to ensure high quality work.Willingness to rotate shifts, as needed.Positive orientation: as in focused on how to achieve success, not on barriers.Courteous with strong consumer service orientation.Dependable and flexible.Good listening and responding skills.Possess a drive to achieve as well as insight into self and others.Environment, Physical & Other Requirements: Ability to perform light hand activity work at a computer/telephone station in an office environment. Position is primarily sedentary. May stretch or stand at workstation for short periods at employee’s option, as long as such activity does not detract from the employee’s work, or interfere with other employees.EEOCPlease note: any correspondence regarding a Convergys opportunity, interview, or job offer will come from an official company email address. Be sure to verify the email address in the mailto: section to confirm that it is an official Convergys email address (mailto: [email protected]).EEOCDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer
  • Seasonal Healthcare Customer Service Advisor

    Arnold, Missouri, United States
    Seasonal Healthcare Customer Service AdvisorInterested in a new kind of opportunity?  This seasonal opportunity allows you to:Obtain your State Accidental & Health Insurance License FREE of cost -  a $1,000 value (starting as early as May 2017) including:11 days of paid instructor supported classroom training; andAll books, materials, and resources;Testing & licensing fees.Complete five weeks of additional, paid product and sales training (Fall 2017)Earn $14/hr as a Seasonal Healthcare Customer Service AdvisorBenefit from a commission and bonus program with a team of experienced advisors to help you achieve your goalsSound too good to be true? We’re looking for some pretty special folks to fill these roles.  To be successful you must:Provide a compassionate and people-centric consumer experience that focuses on:Identifying the consumer’s insurance needs;Recommending the RIGHT insurance package for each consumer; andCompleting each transaction to ensure the consumer’s appropriate coverage.Be able to deliver exceptional support for as many as 20 consumers each and every day remembering that behind every call is real person seeking help, guidance, and support.Possess exceptional communication skills and the ability to create meaningful connections.  You must be driven by integrity and a desire to deliver an exceptional consumer experience.Spaces are limited - apply now and SECURE your spot!!Already have your license?  You may qualify for an additional bonus!**NOTE: This opportunity is contingent upon the successful completion of a criminal background check & drug test. **JOB SUMMARY: In this consultative sales role you’ll work with warm leads; inbound callers will contact you to review their options and for assistance in completing their annual enrolment.  Your primary goal is to match the consumer to the right insurance package and complete the enrolment.  You’ll follow through on the sale ensuring all required documentation is completed and submitted.Dimension & Scope: Using highly effective sales skills, agents will proactively sell healthcare products by listening to buyer’s needs and matching appropriate products. The environment will be highly goal focused with an emphasis on providing accurate information and consultatively selling policies to approximately one half of the consumers contacted. Sales position but soft skills are required to successfully connect consumers and products.Principal Duties and Responsibilities:Actively participate in ongoing training and compliance to all state rules and regulations.Ensure accuracy of information collected.Participate in activities designed to improve consumer satisfaction and business performance.Place and/or receive consumer inquiries that may require deviation from a script or sales flow process.Conduct effective consultative selling by asking appropriate questions and matching the right product to the consumer’s needs, resulting in closed sales as well as increased consumer satisfaction.Maintain broad knowledge of products, pricing, procedures, and other important issues through management communications, meetings, client focus groups, and formal training.Comply with all do-not-call and insurance regulatory standards.Education & Professional Certifications:High school diploma or GEDCandidate Profile:Demonstrated success in an inbound or outbound sales environment.Strong goal orientation. Must provide good examples of how they set challenging goals and strive to achieve personal success.Capacity to learn complex processes and policies.Ability to successfully take tests and retain knowledge.Knowledge of computer operations.Detail oriented with examples of how they have been able to ensure high quality work.Willingness to rotate shifts, as needed.Positive orientation: as in focused on how to achieve success, not on barriers.Courteous with strong consumer service orientation.Dependable and flexible.Good listening and responding skills.Possess a drive to achieve as well as insight into self and others.Environment, Physical & Other Requirements: Ability to perform light hand activity work at a computer/telephone station in an office environment. Position is primarily sedentary. May stretch or stand at workstation for short periods at employee’s option, as long as such activity does not detract from the employee’s work, or interfere with other employees.EEOCPlease note: any correspondence regarding a Convergys opportunity, interview, or job offer will come from an official company email address. Be sure to verify the email address in the mailto: section to confirm that it is an official Convergys email address (mailto: [email protected]).EEOCDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer
  • Associate Accounts Receivable

    Cincinnati, Ohio, United States
    Essential Functions/Core Responsibilities  Responsible for the billing activity and the associated accounting for a specific set of customersRead and understand billing contracts between Convergys and its customersDirect the analysis, investigation and correction of errors associated with the billing process and dataWork directly with billing system support on enhancements and maintenance to the billing systemProvides support/backup to other billers when necessaryMonitor unbilled AR for potential problems and resolve issues to reduce P&L impact.Research and answer questions regarding revenue entries related to specific customersAdhere to company policies and procedures related to billing and revenue recognitionMonitor billing processes and works with Senior Manager and associates to improve the billing process for ConvergysAssist with monthly AR to GL account reconciliations as well as other monthly AR/billing reports.Support audit activities both internal and external as well as other projectsAnalyze P&L/revenue problems and make recommendation for correcting entriesCandidate Profile  • Bachelors Degree in Accounting or related field from a four-year college or university     • Knowledge of billing/accounts receivable systems•General knowledge of accounting principles and journal entries•Ability to plan, organize, and schedule work flow to meet rigid invoicing deadlines.•Thorough knowledge of company and departmental practice and procedures related to billing activities•Analyze problems and make recommendations for corrective action•Ability to multi-task and meet timelines on deliverables    • Detail-oriented    • Proficient in Microsoft OfficeCareer Framework Role  Entry level job with little or no prior relevant work experience.  Acquires basic skills to perform routine tasks.  Work is prescribed and completed with little autonomy.  Works with either close supervision or under clearly defined procedures.
  • Customer Service and Sales Associate

    Lubbock, Texas, United States
    Essential Functions/Core Responsibilities• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Maintain broad knowledge of client products and/or services• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and business performance• Offer additional products and/or services• Track, document and retrieve information in call tracking database Candidate Profile• High school diploma with six plus months of customer service experience preferred• Courteous with strong customer service orientation• Strong computer navigation skills and PC Knowledge • Ability to effectively communicate, both written and verbally • Ability to learn including strong problem solving skills• Dependable with proficient attention to detail• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly• Tolerance for repetitive work in a fast-paced, high production work environment • Ability to work as a team member, as well as independently • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner• Able to rotate shifts, as needed• Based on location and/or program, additional experience/skills may be required*Job requirements may vary by country and will not contravene any local laws    Career Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels. DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.  Convergys is an EEO/AA/M/F/Vet/Disability Employer
  • Technical Support Tier II

    Lake Mary, Florida, United States
    Candidate Profile:Strong technical knowledge in one of the following: software, hardware, and networking, particularly troubleshooting, repair, sales, etc.Prior experience in customer service or call center environment IP protocol and network experience highly desirableWorking knowledge of client technical systems Solid understanding of computing technology including hardware components, data storage, operating systems, software applications, common peripheral devices, and external connectivitySound problem solving skills with linear and logical troubleshooting skills Process knowledge, assessment, design and documentation skillsTeam player with strong interpersonal skills Strong oral and written communication skillsSolid analytical, technical, and project management skillsMust have proficiency with various software applications including Microsoft Office (Word, Excel, PowerPoint, Outlook)Skilled in multi-tasking Ability to work independently with minimal supervisionAbility to remain calm under pressure and work in a concise, clear and focused mannerDemonstrated ability to work with a team. Able to work a 24 hour, 7 day rotation schedule if requiredKey Qualifications:Associate’s degree in related field or advanced vocational training with 2 -4 years related experience or 3 + years of related work experience3 + years’ experience in UNIX or Windows Networking Administration or Technical Support.Working on some Holidays requiredComputer skills, including experience operating within a Windows environment and proficient internet navigation skillsAbility to perform light hand activity work at a computer/telephone station in an office environment.Ability to communicate in a clear and effective manner, both verbally and in writingIntermediate to advanced customer service skill, which includes patience, plus the ability to listen carefully, empathize, analyze, and adapt to customer situationsIntermediate to advanced problem solving skills with ability to identify root cause of customer issueAble to work flexible work schedule as requiredAbility to provide customer satisfaction while adhering to policy and procedureCourtesy blended with empathy, understanding, and patienceEnthusiasm and positive responsesEducation & Professional Certifications:High school diploma with equivalent experienceAssociate's Degree in related technical discipline – preferredExternal hire with 2 - 3 years relevant experienceOne or more technical certifications:Cisco Certified Design Professional (CCDP)Cisco Certified Network Professional,Cisco Certified Network Associate (CCNA)Microsoft Certified Systems Administrator or equivalent vendor certificationCompTIA A+ CertificationCompTIA Network+ CertificationOther related technical certification are desirableBenefits Package:Health InsuranceDental InsuranceVision Plan401K with company contribution matchTuition ReimbursementEmployee Stock Purchase Plan (NYSE: CVG)Thank you for your interest and selecting Convergys Corporation as your employer of choice.Contact: Iliya Hristov and email your resume to [email protected] Employer/Vet/Disabled
  • Windows High Availability Support Engineer

    Richardson, Texas, United States
    What you will be responsible for:Help manage the ever-growing information needs of our clientsServe as an advanced technical resource who can act as an advocate for our customersInteract with business clients to help them optimize their technology platformsProvide advanced Tier 3 resolutions for complex customer issues related to On Premises High Availability Technologies, including but not limited to Windows Failover Cluster, Hyper-V Virtualization, and Storage.The skills that will help you succeed:Ability to hit the ground running.Self-driven learner, ability to learn through self-paced content/training.Understanding of technology and industry issues that impact mid to large enterprise organizationsDesire to expand your career horizons and work with cutting-edge technologyProven ability to perform complex analytical tasks with minimal supervisionAnalytical yet creativeGenuine desire to help people be at their bestPassionate about technology and helping othersThe technical skillset that will help you succeed:Windows Server 2008 or newer version and Windows Client (Windows 7 or newer version)Windows Failover Clustering.Hyper-V VirtualizationVolume Shadow Copy Services (VSS)Storage: NTFS, REFS, FAT, GPT, MBR, SAN, NAS, iSCSIStorage Performance troubleshootingMicrosoft Certification in Windows Server 2008 or newer (preferred)MCITP Certified in Enterprise Administrator or Server Administrator (preferred & obtained within previous 12 months)DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer.

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