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Convergys is known to many as a place where incredible careers begin. Whether your career is just beginning or you're making a fresh start, we empower our people through continuous opportunities to grow and explore the different career paths Convergys has to offer.

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Featured Careers

Recruiter

Austin, Texas, United States
Essential Functions/Core Responsibilities  • Responsible for assisting with implementation and administration of recruitment programs    • Receive, screen, and file incoming resumes, background, and reference checks    • Conduct initial screening interviews, telephone interviews, and/or face-to-face interviews with prospective applicants    • Assist with recommendations to hiring manager on candidate hire, and partner with appropriate stakeholders to offer competitive compensation packages and facilitate negotiation with candidates    • Leverage various resources - internet, community organizations, print media, formal/informal networks, colleges, trade associations - to directly and indirectly source qualified candidates    • Ensure the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools    • Maintain consistent standards for all applicants and ensure compliance with all local rules and regulations related to hiring and recruiting    • Responsible for developing and applying an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role     • Promote the Company image to candidates and external service providers and ensures that the Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behavior for all involved in the recruiting processs    Candidate Profile  • Less than two years of relevant experience    • Bachelor's Degree preferred   • Strong communication skills, both written and verbal    • Ability to multi-task, prioritize, and meet timelines on deliverables    • Proficient in Microsoft Office    • Self-starter, sense of urgency, works well under pressure, ability to work in high-velocity environment    • Sense of professionalism and ability to develop relationships    • Strong attention to detail    • Ability to handle and maintain confidential information    Careel Level Description  Performs routine assignments in the entry level of the Professional Career Band.  Uses existing procedures to solve routine or standard problems.  Typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts.  Develops competence by performing structured work assignments.  Receives instruction, guidance and direction from others.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Customer Support Associate II

Chattanooga, Tennessee, United States
Job Description:90% are outbound calls made to customers with their parcel pickup, delivery and tracing information. Agent will make outbound calls to both residential and business' with either an update on their missing parcel or to close a case. Accurate and detailed data entry skills are required. Self motivated with excellent customer service skills are required. Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. Listen attentively to customer needs and concerns; demonstrate empathy. Meet customer requirements through first contact resolution. Ability to prioritize daily tasks to utilize time efficiency. Confirm customer understanding of the solution and provide additional customer education as needed. Use decision-support tools to respond to common customer work/service order inquiries and requests. THIS IS NOT A SALES POSITION.Apply online at http://www.convergys.com/careers/na/united-statesJob Profile: $12.00 per hour$.50 shift differential Hours of operation are 7:00 am-12:00 am Paid training times will vary depending on selected shift.Full Benefits Medical, Dental, Vision after 90 days. Tuition Reimbursement & 401 K are also offered.Opportunities for advancement - 90% of our employees are promoted from within and we have sites throughout the world!Paid training and transition period (8 weeks). Training times may vary.$250.00 for offered for Employee ReferralsLocated on the Carta Bus LineCasual Dress CodeFun and vibrant working atmosphereAbility to work schedules during all hours of operationStable work history required      Pass criminal background check.Over the age of 18Principal Duties and Responsibilities: Demonstrate proficiency with computer navigationExcellent Customer Service skillsListen attentively to customer needs and concerns.Strong data entry, grammar and accurate spelling proficiency is a must.Demonstrated ability to build rapport with customers through using courtesy phrases.Demonstrate empathy.Prioritize daily tasks and complete in a timely mannerProbe for and confirm understanding of requirements or problem.Meet customer requirements through first contact resolution.Confirm customer understanding of the solution and provide additional customer education as needed.Prepare complete and accurate work and update customer file.Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.Participate in activities designed to improve customer satisfaction and business performance.Use decision-support tools to respond to common customer work/service order inquiries and requests.Team Player & Able to adapt to fast paced and changing work environmentSelf-motivated, reliable & hard workingOffer solutions to basic customer issues. Maintain basic knowledge of client products and/or services.Follow all standard operating procedures for quality guidelines.Education & Professional Certifications: High school diploma or GED.     If you have not been to our Walk in Wednesday event, we would like to invite you to our weekly job fair.           During this event, we will do a basic Pre-screening and answer any questions you may have about Convergys or the job for which you’ve applied.             Walk In Wednesday occurs every Wednesday from 1:00pm to 4:00pm Eastern time.Thank you for your interest in Convergys and we hope to see you this Wednesday!  Convergys Human Resources Entrance (Eastgate Town Center)5600 Brainerd RoadChattanooga, TN 37411Convergys is an EEO/AA/M/F/Vet/Disability EmployerDisclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Sales Associate I

Wichita, Kansas, United States
Essential Functions/Core Responsibilities  • Achieve specific sales targets and maximizing sale opportunities on each and every call     • Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs    • Maintain broad knowledge of products, pricing, promotions, and procedures    • Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)     • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    • Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer    • Prepare complete and accurate work including appropriately notating accounts as required    • Participate in activities designed to improve customer satisfaction and sales performance    • Answer billing questions by talking through components of customer accounts    Candidate Profile  • High school diploma with three to six months of sales experience preferred    • Courteous with strong customer service orientation    • Strong communication and negotiation skills required    • Ability to effectively communicate, both written and verbally    • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly     • Basic computer navigation skills and PC Knowledge    • Tolerance for repetitive work in a fast paced environment    • Ability to work as a team member, as well as independently    • Dependable with proficient attention to detail    • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner    • Able to rotate shifts, as needed    • Based on location and/or program, additional experience/skills may be required    *Job requirements may vary by country and will not contravene any local laws    Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.        Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Recruiting Supervisor

Lynchburg, Virginia, United States
Essential Functions/Core Responsibilities  • Responsible for development, implementation and administration of recruitment programs    • Direct the activities of a team who assist with development of innovative, creative, and proactive recruitment strategies to meet the business needs of each client, internal department, and appropriate stakeholders    • Set team goals and targets and monitor progress against recruitment department metrics.  Responsible for measuring team productivity    • Lead a team responsible for the execution of initial screening interviews, telephone interviews, and/or face-to-face interviews with prospective applicants    • Work with hiring manager(s), HR, and appropriate stakeholders to determine final decisions on candidate hiring; make recommendations on appropriate hire(s) based on need and candidate interaction    • Partner with HR and Compensation to offer competitive compensation packages and facilitate negotiation with candidates    • Coaches team in leveraging various resources -- internet, community organizations, print media, formal/informal networks, colleges, trade associations - to directly and indirectly source and attract qualified candidates    • Ensures the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools    • Measures team performance against maintaining consistent standards for all applicants and ensuring compliance with all local rules and regulations related to hiring and recruiting    • Responsible for developing and applying an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role     • Promote the Company image to candidates and external service providers and ensures that the Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behavior for all involved in the recruiting processs    Candidate Profile  • Bachelor's Degree in related field and 2-4 years relevant experience preferred    • Strong communication skills, both written and verbal    • Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables    • Proficient in Microsoft Office    • Awareness of recruiting metrics and trends: retention, quality of hire, net throughput, etc.    • Self-starter, sense of urgency, and works well under pressure, ability to work in a high-velocity environment    • Strong attention to detail    • Ability to foster a sense of professionalism and relationship building for self and team    • Ability to handle and maintain confidential information    Careel Level Description  Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments..  Coordinates and supervises the daily activities of business or technical support or production team members.  In charge of handling single and medium-sized line of business.  Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager.  Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback.  Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues.  Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer 

Recruiter

Lynchburg, Virginia, United States
Essential Functions/Core Responsibilities  • Responsible for assisting with implementation and administration of recruitment programs    • Receive, screen, and file incoming resumes, background, and reference checks    • Conduct initial screening interviews, telephone interviews, and/or face-to-face interviews with prospective applicants    • Assist with recommendations to hiring manager on candidate hire, and partner with appropriate stakeholders to offer competitive compensation packages and facilitate negotiation with candidates    • Leverage various resources - internet, community organizations, print media, formal/informal networks, colleges, trade associations - to directly and indirectly source qualified candidates    • Ensure the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools    • Maintain consistent standards for all applicants and ensure compliance with all local rules and regulations related to hiring and recruiting    • Responsible for developing and applying an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role     • Promote the Company image to candidates and external service providers and ensures that the Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behavior for all involved in the recruiting processs    Candidate Profile  • Less than two years of relevant experience    • Bachelor's Degree preferred   • Strong communication skills, both written and verbal    • Ability to multi-task, prioritize, and meet timelines on deliverables    • Proficient in Microsoft Office    • Self-starter, sense of urgency, works well under pressure, ability to work in high-velocity environment    • Sense of professionalism and ability to develop relationships    • Strong attention to detail    • Ability to handle and maintain confidential information    Careel Level Description  Performs routine assignments in the entry level of the Professional Career Band.  Uses existing procedures to solve routine or standard problems.  Typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts.  Develops competence by performing structured work assignments.  Receives instruction, guidance and direction from others.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer 

Trainer

Lynchburg, Virginia, United States
Essential Functions/Core Responsibilities  • Responsible for day-to-day functional direction of trainees within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations    • Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment    • Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities for technical, customer service, and sales accounts    • Evaluate the performance of Associate Trainers using tools available such as assessments, playbook observations, etc. and provide recommendations under the guidance of the Training Manager    • Accountable for achieving individual training performance metrics    • Facilitate transition of trainees from training to production environment, ensuring competency levels meet business needs    • Maintain current product knowledge for each account by taking calls, attending team meetings, and side by side observations    • Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.     • Assist Training Manager in skills assessment of training staff through classroom monitoring and feedback    • Produce training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aides    • Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, surveys, and revises programs based on results of evaluations    • Recommend curriculum of training process modifications to training management on the basis of internal customer feedback and/or quality results    • Participate and contribute to the continuous learning culture, department policies and procedures    • Maintain knowledge on changes to client products, services, policies, and procedures    Candidate Profile  • Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred    • Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)     • Strong communication skills, both written and verbal    • Proficient in  Microsoft Office    • Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables    • Self-starter, sense of urgency, and works well under pressure    • Strong attention to detail    • Sense of professionalism and ability to develop relationships    Career Level Description  Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills.  Analyzes possible solutions using standard procedures and principles.  Builds knowledge of the organization, processes and customers.  Solves a range of straightforward problems.  Receives a moderate level of guidance and direction.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer

Training Manager

Lynchburg, Virginia, United States
Essential Functions/Core Responsibilities  • Responsible for selecting, training, developing, and managing performance of training staff; providing prompt and objective coaching and counseling; and coordinating, planning, and assigning work     • Oversee new hire, continuing education, program specific training, and other training as needed by the business     • Ensure successful execution of local training needs including resource planning, measuring program training effectiveness, and managing trainer attrition    • Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment    • Ensure effective, consistent communication with managers, peers, operations and other resource groups, including day-to-day interaction with clients.     • Develop and cultivate partnership with operations, other business units, resource units, and clients     • Responsible for on-going classroom observations of direct reports, providing guidance, mentoring, and support that focuses on performance improvement     • Monitor and ensure completion of daily training administrative work such as tracking of student data, timekeeping, and other administrative tasks as required in a timely and accurate manner     • Responsible for day-to-day functional supervision of learners within the program training and/or other curriculum delivered through a variety of classroom environments, including attendance and student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations        Candidate Profile  • Bachelor's degree in related field from a four-year college or university with more than seven years of relevant experience (with two to four years of Progressive Mgmt Experience) preferred    • Prior experience in customer service or call center environment preferred    • Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates    • Demonstrated ability to mentor, coach and provide direction to a team of employees    • Knowledge of general Convergys operating policies and procedures     • Ability to work a flexible schedule     • Travel requiredRelocation Assistance Offered    Career Framework Role  Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s).  Is accountable for the performance and results of a team within own discipline or function.  Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.  Adapts departmental plans and priorities to resolve operational challenges.  Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director.  Provides technical guidance to employees, colleagues and/or customers.  Has accountability for results in terms of costs, strategies and employees.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer

Associate Manager, Customer Experience Consulting

Westminster, Colorado, United States
Essential Functions/Core Responsibilities  • First-line manager, manages and coaches the development of individual contributors    • Consult with clients on business operations and performance initiatives    • Assess client documentation related to existing business processes, capabilities, and metrics to understand the current state client environment    • Lead the project team to successfully complete all phases of a data analysis project, including but not limited to: Planning, Data Collection, Data Cleansing, Analysis, and Recommending Solutions    • Guide the team to conduct analysis of large client data sets and develop recommendations for improvement related to the project initiative     • Interact with both external clients and internal resources while at client site to set appropriate expectations and facilitate the due diligence process    • Lead interviews, focus groups, and side-by-side observations of client personnel to document current business and operational processes as input to process improvement initiatives    • Independently develop key components of client deliverables (includes: ROI analysis, statistical analysis, strategic assessments, communications, and business processes) and oversee the work of Associates, Specialists, and Sr. Specialists    • Develop approach, document tasks, and manage timeline for multiple work-streams in support of overall project    • Conduct internal and client-facing presentations to stakeholders to provide findings and recommended changes for improvement initiatives    Candidate Profile  • Bachelor's degree in related field from a four-year college or university with four to six years of consulting or analytics experience (with at least one year of Progressive Management Experience) preferred• Strong communication skills, both written and verbal    • Demonstrated ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables    • Demonstrated ability to mentor, coach and provide direction to a team of employees    • Self-starter, sense of urgency, and works well under pressure    • Strong attention to detail    • Ability to foster a sense of professionalism and relationship building for self and team    • Proficient in Microsoft Office    Career Framework RoleReceives assignments as objectives with goals and processes in which to meet the goals. Interactswith Team Managers/Leaders/Supervisorsand team members, other functional areas, management, and outside vendors to complete objectives. Set priorities for Team Managers/Leaders/Supervisorsand team members , and coordinates and supervises the daily activities. In charge of handling large and / or multiple lines of business. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager and/or director. Depending on the size of the program may act as an Operations Manager.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

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    As a Military Friendly Employer, we are committed to recruiting and hiring military veterans and their family members.

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