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Convergys is known to many as a place where incredible careers begin. Whether your career is just beginning or you're making a fresh start, we empower our people through continuous opportunities to grow and explore the different career paths Convergys has to offer.

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Your first position at Convergys is just the beginning of something incredible, the first step in a path towards a lasting career.

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Featured Careers

Associate Trainer

Rio Rancho, New Mexico, United States
Essential Functions/Core Responsibilities  • Under the guidance of the class Trainer and supervision of the local Training Manager, the Associate Trainer will facilitate the training of classes as required    • Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment    • Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities for technical, customer service, and sales accounts    • Evaluate the performance of agents using tools available such as assessments, playbook observations, etc. and provide recommendations under the guidance of the Trainer and Training Manager    • Convey timely performance information to the Trainer and Training Manager throughout the training process/cycle    • Accountable for achieving individual training performance metrics    • Facilitate transition of trainees from training to production environment, ensuring competency levels meet business needs    • Maintain current product knowledge for each account by taking calls, attending team meetings, and side by side observations    • Participate in Convergys and client training sessions as required     • Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.     • Participate in a positive learning culture under the guidance of the Training Manager to include identifying and communicating areas for curriculum development/enhancement opportunities    Candidate Profile  • Bachelor's Degree in related field from a four-year college or university with less than two years of relevant experience preferred    • Strong communication skills, both written and verbal     • Proficient in  Microsoft Office    • Ability to multi-task, prioritize, and meet timelines on deliverables    • Self-starter, sense of urgency, and works well under pressure    • Strong attention to detail    • Sense of professionalism and ability to develop relationships     Career Framework Role  Performs routine assignments in the entry level of the Professional Career Band.  Uses existing procedures to solve routine or standard problems.  Typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts.  Develops competence by performing structured work assignments.   Receives instruction, guidance and direction from others   Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Dir Account Mgmt

USA, California, United States
Develop and implement sales account and business partnership strategies and programs to increase organic sales growthEnsure proper execution and delivery on set annual revenue and operating income targetsDevelop and implement a long term account strategy (3-5 year account expansion plan) Establish long-term business relationships at the highest organizational levels within the account to increase sales through value-add business partnershipIdentify and implement the go-to market strategy to deliver on the short-term and long-term revenue and operating income targetsEnsure structured feedback mechanisms are in place to measure success and to achieve customer satisfaction levels of sold and implemented servicesManage a staff of program managersCandidate ProfileBachelor's degree in related field from a four-year college or university with more than twelve years of relevant experience (with four to six years of Progressive Mgmt Experience) preferredMastery of communication skills and styles, both written and verbal. Demonstrated ability to effectively present information to internal and external associatesAdvanced Microsoft Office skillsProven ability to lead and organize multi-disciplinary projects and initiatives in a fast-paced and deadline-oriented business environment with broad impactDemonstrated ability to lead strategy behind mentoring and coaching for team(s) and to act as leadership advisor to lower-level managementDemonstrated ability to champion significant projects, programs, and business initiatives using creativity and ingenuityDemonstrated ability to lead and mentor team on developing lasting customer relationshipsExtensive understanding of the organization's business operations and industry. Knowledgeable of emerging trends and industry practicesAdvanced ability to comprehend, analyze, and interpretStrategic thinker with demonstrated ability to influenceConvergys is an EEO/AA/M/F/Vet/Disability Employer#LI-DD1

Account Director

USA, Ohio, United States
Essential Functions/Core Responsibilities  • Develop and implement sales account and business partnership strategies and programs to increase organic sales growth    • Ensure proper execution and delivery on set annual revenue and profitability targets    • Develop and implement a long term account strategy (3-5 year account expansion plan)     • Establish long-term business relationships at the highest organizational levels within the account to increase sales through value-add business partnership    • Identify and implement the go-to market strategy to deliver on the short-term and long-term revenue and profitability targets     • Ensure structured feedback mechanisms are in place to measure success and to achieve customer satisfaction levels of sold and implemented services     Candidate Profile  • Bachelor's Degree in related field from a four-year college or university with fifteen years of relevant experience preferred   • Expert in communication skills and styles, both written and verbal. Demonstrated ability to effectively present information to internal and external associates    • Proven ability to lead and organize multi-disciplinary projects and initiatives in a fast-paced and deadline-oriented business environment with industry impact    • Proven ability to champion significant projects, programs, and business initiatives using creativity and ingenuity    • Proven ability and acumen of developing lasting customer relationships    • Mastery of the organization's business operations and industry. Externally recognized as subject matter expert on emerging trends and industry practices    • Exceptional ability to comprehend, analyze, and interpret complex information and generate independent ideas and solutions

Sr Auditor

Cincinnati, Ohio, United States
Essential Functions/Core Responsibilities  • Evaluate the adequacy of operational/financial controls of assigned audit areas including the strengths and weaknesses of those areas as they operate in the Convergys environment• Determine compliance with both affiliate and Corporate policies and procedures.• Promote operational efficiencies and identify cost-saving opportunities• Develop audit programs to test assigned areas based on thorough risk assessment process• Compile and document comprehensive audit workpapers supporting audit scope, procedures performed, and conclusions• Analyze, evaluate, and document the effectiveness of the system of internal control through interviews and document reviews to ensure that financial reports and operating records are accurate, properly authorized and safeguarded• Interface with IT Auditors and utilize computerized audit techniques if appropriate, to complete scope elements related to information systems• Communicate with various levels of management during all phases of work and keep them apprised of control weaknesses identified both during the course of the assignment and upon completionConvergys is an EEO/AA/M/F/Vet/Disability Employer

Research Project Manager

Cincinnati, Ohio, United States
Essential Functions/Core Responsibilities• Proactively manages project status, creatively solving complex problems and conflicts to ensure project success• Provides ongoing consultation to clients and internal team members• Leads cross-functional project teams• Drives process improvement and innovation• Manages complex research programs• Makes valuable contributions in analytic planning meetings• Facilitates best practice development• Manages projects through all phases, including initial launch• Owns department initiatives and sees through to completion• Reacts to challenging situations with resourcefulness, creativity and client focus• Brings organization and consistency to unstructured project environmentsCandidate Profile• Bachelor's Degree in related field from a four-year college or university with four to six years of relevant experience preferred • Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates• Advanced Microsoft Office skills• Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment• Demonstrated ability to take initiative and ownership with focus on continuous improvement• Excellent attention to detail• Strong customer service disposition and sense of professionalism• Solid understanding of the organization's business operations and industry. Demonstrated business acumen• Demonstrated ability to comprehend, analyze and interpret• Demonstrated knowledge of marketing research practices and principles• PMP certified preferredCareer Level DescriptionRequires in-depth knowledge and experience.  Broad application of principles, theories and concepts in applicable discipline.  Solves complex problems; takes a new perspective using existing solutions.  Works independently; receives minimal guidance.  Acts as a resource for colleagues with less experience.  Represents the level at which career may stabilize for many years or even until retirement.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Account Manager

Cincinnati, Ohio, United States
Essential Functions/Core Responsibilities• Partners effectively with Sales in building/maintaining client relationships• Serves as lead client interface on select accounts/research programs• Makes decisions for research design, scoping and pricing• Monitors resource needs and escalates as appropriate to ensure projects are adequately staffed• Leverages extensive research expertise and business knowledge to lead project team members throughout project implementation• Serves as analytic lead on select accounts• Provides ongoing consultation to clients and internal team members• Maintains revenue maintenance; leverages client relationships to grow revenue as wellCandidate Profile• Bachelor's Degree in related field from a four-year college or university with more than seven years of relevant experience preferred • Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates• Ability to effectively present information to internal and external associates• Proven ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment• Demonstrated ability to take initiative and ownership with focus on continuous improvement• Strong customer service disposition and sense of professionalism• Solid understanding of the organization's business operations and industry. Demonstrated business acumen• Demonstrated ability to comprehend, analyze, and interpret• Strategic thinker with demonstrated ability to influence• Holistic leadership perspective and business maturity in all decision-making and interactions• Mastery of marketing research practices and principlesCareer Level DescriptionIs recognized as an expert in own function within the organization.  Frequently contributes to the development of new theories and methods.  Requires specialized depth and/or breadth of expertise.  Interprets internal or external business issues and recommends solutions/best practices.  Solves complex problems; takes a broad perspective to identify solutions.  Works independently, with guidance in only the most complex situationsDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Mgr Training

Phoenix, Arizona, United States
The Manager Training will oversee implementation of all training processes and ensure the delivery and facilitation of adult classroom training in support of client and Convergys programs to ensure superior workforce preparation. This position will maintain ongoing partnerships with other business and resource units focused on reducing costs and continual performance improvement.Essential Functions/Core Responsibilities  • Responsible for selecting, training, developing, and managing performance of training staff; providing prompt and objective coaching and counseling; and coordinating, planning, and assigning work• Oversee new hire, continuing education, program specific training, and other training as needed by the business• Ensure successful execution of local training needs including resource planning, measuring program training effectiveness, and managing trainer attrition• Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment• Ensure effective, consistent communication with managers, peers, operations and other resource groups, including day-to-day interaction with clients.• Develop and cultivate partnership with operations, other business units, resource units, and clients• Responsible for on-going classroom observations of direct reports, providing guidance, mentoring, and support that focuses on performance improvement• Monitor and ensure completion of daily training administrative work such as tracking of student data, timekeeping, and other administrative tasks as required in a timely and accurate manner• Responsible for day-to-day functional supervision of learners within the program training and/or other curriculum delivered through a variety of classroom environments, including attendance and student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendationsCandidate Profile • Bachelor's degree in related field from a four-year college or university with more than seven years of relevant experience (with two to four years of Progressive Mgmt Experience) preferred• Prior experience in customer service or call center environment preferred• Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates• Demonstrated ability to mentor, coach and provide direction to a team of employees• Knowledge of general Convergys operating policies and procedures• Ability to work a flexible schedule• Travel requiredCareer Framework Role  Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s).  Is accountable for the performance and results of a team within own discipline or function.  Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.  Adapts departmental plans and priorities to resolve operational challenges.  Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director.  Provides technical guidance to employees, colleagues and/or customers.  Has accountability for results in terms of costs, strategies and employees.Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer

Temporary Associate Trainer

Sergeant Bluff, Iowa, United States
Essential Functions/Core Responsibilities  • Under the guidance of the class Trainer and supervision of the local Training Manager, the Associate Trainer will facilitate the training of classes as required    • Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment    • Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities for technical, customer service, and sales accounts    • Evaluate the performance of agents using tools available such as assessments, playbook observations, etc. and provide recommendations under the guidance of the Trainer and Training Manager    • Convey timely performance information to the Trainer and Training Manager throughout the training process/cycle    • Accountable for achieving individual training performance metrics    • Facilitate transition of trainees from training to production environment, ensuring competency levels meet business needs    • Maintain current product knowledge for each account by taking calls, attending team meetings, and side by side observations    • Participate in Convergys and client training sessions as required     • Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.     • Participate in a positive learning culture under the guidance of the Training Manager to include identifying and communicating areas for curriculum development/enhancement opportunities    Candidate Profile  • Bachelor's Degree in related field from a four-year college or university with less than two years of relevant experience preferred    • Strong communication skills, both written and verbal     • Proficient in  Microsoft Office    • Ability to multi-task, prioritize, and meet timelines on deliverables    • Self-starter, sense of urgency, and works well under pressure    • Strong attention to detail    • Sense of professionalism and ability to develop relationships     Career Framework Role  Performs routine assignments in the entry level of the Professional Career Band.  Uses existing procedures to solve routine or standard problems.  Typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts.  Develops competence by performing structured work assignments.   Receives instruction, guidance and direction from others   Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer

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