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Featured Careers

Customer Service Rep 1

Wichita, Kansas, United States
Customer Support Associate IJob Description SummaryThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Job Description Essential Functions/Core Responsibilities  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)     • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures    • Maintain basic knowledge of client products and/or services    • Prepare complete and accurate work including appropriately notating accounts as required    • Participate in activities designed to improve customer satisfaction and business performance    • Offer additional products and/or services    • Track, document and retrieve information in call tracking database    • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff    Candidate Profile  • High school diploma with three to six months of relevant experience preferred    • Courteous with strong customer service orientation    • Strong computer navigation skills and PC Knowledge    • Ability to effectively communicate, both written and verbally     • Dependable with strong attention to detail    • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly     • Tolerance for repetitive work in a fast-paced, high production work environment     • Ability to work as a team member, as well as independently    • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner    • Ability to rotate shifts, as needed    • Based on location and/or program, additional experience/skills may be required    *Job requirements may vary by country and will not contravene any local lawsCareer Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.        Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer

Healthcare Customer Support Representative

Sergeant Bluff, Iowa, United States
Convergys in Sergeant Bluff, Iowa is Now Hiring!!!!Be part of a team culture that is full of excitement and fun!!!Navigating today’s complex health care system can be tricky. What are my premiums? Am I covered for my upcoming knee surgery? What about my plan deductible? It is important that we are able to get the answers to these and other questions about our preferred health insurer quickly. United Healthcare takes these concerns seriously, and is always striving to provide the best possible customer service experience for its members.Here is where you step in!Convergys in Sergeant Bluff, IA is hiring Customer Support Advocates to support United Healthcare in their mission to provide members with concise, easy to understand information about their health insurance accounts. At Convergys, our Customer Support Advocates are able to inform and educate on members’ billing status, deductibles, available providers, and even coverage levels; anything a member may need on their journey toward good health!If this all sounds a bit intimidating, FEAR NOT! We will start you off with a full-time, paid training , designed to make you the Healthcare expert we know you can be!Our ideal candidate possess the following:Empathy and compassion to assist customers with their wants and needsMaintain and promote a positive and productive attitudeAbility to handle and respond to customers issues surrounding their accountThe willingness to succeed in a customer service settingThe desire to achieve more by learning and applying problem solving techniquesAbility to work as a team as well as independentlyEffectively communicates, both written and verballyAbility to multi-task and adapt to changeDependable and flexible to rotate shifts, as neededHigh school diploma or GED is required and you must be at least 18 years of agePrincipal Duties and ResponsibilitiesAssist customers with their Medicare account by researching and providing resolution to questions and problems at handApply problem solving skillsProvide attention to detailEnsure service delivered to customers meet contractual Key Performance Indicator (‘KPIs’)Demonstrate enthusiasm and build rapport with the customer by actively listeningPrepare complete and accurate work including appropriately notating accounts as requiredParticipate in activities and ongoing training designed to improve customer experience and business performanceAbility to handle and respond to inbound phone calls and callback when neededAssist customers with processes in connection to their account and their issuesResearch and resolve inquires through one call resolutionBasic knowledge of PC-based internet and software applicationsBasic understanding of insurance for Medicare customers Base pay of $11 an hour with incentives up to $15 an hour Casual dress code Offsite engagement activities Ability to move to prime production schedules based on performance and tenure Paid Time Off (PTO)Tuition Reimbursement Corporate perks and discounts Job Type: Full-timeSalary: $11.00 to $15.00 /hourConvergys is an EEO/AA/M/F/Vet/Disability Employer .Employee Referral Bonuses401(k) Savings PlanHealth, Dental and Vision InsuranceMonday through Friday paid trainingCaring and compassionate work environmentBonus paid by United Healthcare for scheduling appointments

Senior Operations Manager

Erlanger, Kentucky, United States
Essential Functions/Core Responsibilities  • Maintain and grow revenue of program(s); responsible for profitability including revenue, margins, billing, seat utilization and retention    • Ensures program has proficient training, staff development, and effective employee relation/recognition programs    • Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements    • Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance    • Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed    • Ensure that the operations is in compliance with active contracts    • Oversee client relationships; facilitate open communications, understand client perspectives/expectations, and monitor client satisfaction    • Partnering with Business Development to leverage and expand new business from client(s)     • Conduct regular one-on-ones with direct reports to review individual performance, the performance of their teams and offer on-going developmental support    • Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner    • Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement    • Maintain relationships with strategic vendors in order to facilitate open communications, understand changing technologies and stay abreast of industry trends    • Participate in opportunity review calls for new business and facilitate site visits from potential clients, keep up to date through trade shows, industry events, and related activities    • Host Business reviews on regular basis, communicate the overall objectives within common reports (service reports and Operational Efficiency Reports), ensure that customer, operational and capacity requirements are addressed (i.e. Telecommunications, Information Technology, Legal, HR, Finance, Facilities), hold weekly meetings with all functional leaders and direct reports reviewing site operations, needs, and upcoming events    Candidate Profile  • Associate's Degree Preferred with more than ten years of experience (with two to four years of Progressive Management Experience) preferred    • Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish specific goals    • Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback    • Demonstrated ability to implement Change; flexibility to quickly adapt to changing business needs    • Work well under pressure and follow through on items to completion while maintaining professional demeanor    • Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates    • Proven ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment    • Demonstrated ability to mentor, coach and provide direction to a team of employees    • Demonstrated ability to take initiative and ownership with focus on continuous improvement    • Demonstrated ability to foster customer service disposition and sense of professionalism for self and team    • Willingness to work a flexible schedule    Career Framework Role   Provides leadership to managers, supervisors and/or professional staff.  Is accountable for the performance and results of multiple related units.   Recommends operational objectives and develops departmental plans, including business, production and/or organizational priorities.  Controls resources and policy formation in area of responsibility.  Decisions are guided by resource availability and functional objectives.  Develops and administers performance requirements; may have budget responsibilities.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Relocation Assistance OfferedConvergys is an EEO/AA/M/F/Vet/Disability Employer 

Sr Analyst Compensation

Cincinnati, Ohio, United States
Essential Functions/Core Responsibilities  • Analyze, design, and implement the organization's compensation programs including, but not limited to, job evaluations, salary administration, short and long term incentive programs, executive compensation, sales compensation, deferred compensation, or compensation technology and tools     • Provide comprehensive analysis and reporting to consult with management on effective decision making, develop clear visuals to communicate findings    • Perform job evaluation, market pricing, and ad-hoc compensation analyses    • Partner with stakeholders to develop and implement innovative, creative, and proactive compensation solutions that are consistent with the organization's overall strategies    • Conduct complex cost modeling for compensation initiatives, partnering with Finance stakeholders    • Execute and assist with design of merit, incentive, and other cyclical compensation programs and processes    • Review and approve proposed compensation adjustments for compliance/adherence to established guidelines, policies, and practices    • Evaluate programs and reviews trends, changes in legislation/regulation, and/or advancements in technology to develop recommendations and execute changes and improvements    • May assist with participation and analysis of global or local compensation surveys    Candidate Profile  • 4 -6 Years of Experience    • Bachelor's Degree Preferred    • Experience with Workday and MarketPay preferred    • Excellent communication skills, both written and verbal.  Ability to effectively present information to internal and external associates    • Advanced Microsoft Office and Excel skills    • Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment    • Demonstrated ability to take initiative and ownership with focus on continuous improvement    • Excellent attention to detail    • Demonstrated ability to comprehend, analyze, and interpret    Career Framework Role  Requires in-depth knowledge and experience.  Broad application of principles, theories and concepts in applicable discipline.  Solves complex problems; takes a new perspective using existing solutions.  Works independently; receives minimal guidance.  Acts as a resource for colleagues with less experience.  Represents the level at which career may stabilize for many years or even until retirement.

Customer Service and Sales Associate

Laredo, Texas, United States
Customer Support Associate II in Laredostarting at $9.25/hour base pay; up to $13+/hour based on performanceJob Description SummaryThe Customer Support Associate II position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.Job Description Essential Functions/Core Responsibilities  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures  • Maintain broad knowledge of client products and/or services• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and business performance• Offer additional products and/or services • Track, document and retrieve information in call tracking database    Candidate Profile  • High school diploma with six plus months of customer service experience preferred • Courteous with strong customer service orientation• Strong computer navigation skills and PC Knowledge • Ability to effectively communicate, both written and verbally  • Ability to learn including strong problem solving skills• Dependable with proficient attention to detail• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly• Tolerance for repetitive work in a fast-paced, high production work environment • Ability to work as a team member, as well as independently • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner• Able to rotate shifts, as needed• Based on location and/or program, additional experience/skills may be required*Job requirements may vary by country and will not contravene any local laws    Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.EEO/Vet/Disability EmployerPlease note: any correspondence regarding a Convergys opportunity, interview, or job offer will come from an official company email address. Be sure to verify the email address in the mailto: section to confirm that it is an official Convergys email address (mailto: name@convergys.com).DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Sales Director

USA, Arizona, United States
Essential Functions/Core Responsibilities• Responsible for new business sales within assigned markets or existing clients  • Champion the effort to grow and maintain the corporation's primary and long-term revenue base  • Develop a thorough understanding of prospect or client short-term and long-term strategic requirements through discussions with existing and prospective client executive management  • Partner with Sales Leadership to establish optimal sales strategy for particular pursuits, based on client interactions  • Collaborate with Sales Support; Account Management; Operations and other departments to ensure the client's expectations are being met or exceeded  • Provide customer and market intelligence back to Sales, Account Management, Operations, and Finance regarding Convergys strengths, weaknesses, opportunities and threats based on sales pursuit interactions  • Monitor economic and legal trends that could affect sales  • Maintain and update salesforce.com database with sales pursuit informationCandidate Profile• Master's Degree in related field from a four-year college or university with fifteen or more years related experience preferred • BPO sales experience is highly desired  • Expert in communication skills and styles, both written and verbal. Demonstrated ability to effectively present information to internal and external associates  • Proven ability to lead and organize multi-disciplinary projects and initiatives in a fast-paced and deadline-oriented business environment with industry impact  • Proven ability to champion significant projects, programs, and business initiatives using creativity and ingenuity  • Mastery of the organization's business operations and industry. Externally recognized as subject matter expert on emerging trends and industry practices  • External Thought Leader with proven ability to significantly influence  • Advanced Microsoft Office skills

Senior Recruiter

Phoenix, Arizona, United States
Job DescriptionEssential Functions/Core Responsibilities  • Responsible for development, implementation and administration of recruitment programs    • Assist with development of innovative, creative, and proactive recruitment strategies to meet the business needs of each client, internal department, and appropriate stakeholders    • Conduct initial screening interviews, telephone interviews, and/or face-to-face interviews with prospective applicants    • Work with hiring manager(s) and appropriate statekholders to determine final decisions on candidate hiring; make recommendations on appropriate hire(s) based on need and candidate interaction    • Partner with HR and Compensation to offer competitive compensation packages and facilitate negotiation with candidates    • Leverage various resources - internet, community organizations, print media, formal/informal networks, colleges, trade associations - to directly and indirectly source qualified candidates    • Surfaces candidates and develops networks of people and processes to support a strong pipeline of qualified candidates    • Ensures the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools    • Responsible for developing and applying an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role     • Maintain consistent standards for all applicants and ensures compliance with all local rules and regulations related to hiring and recruiting    • Promote the Company image to candidates and external service providers and ensures that the Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behavior for all involved in the recruiting processs    Candidate Profile  • 2-4 years relevant experience    • Bachelor's Degree preferred • Strong communication skills, both written and verbal    • Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables    • Proficient in Microsoft Office    • Self-starter, sense of urgency, works well under pressure, ability to work in high-velocity environment    • Awareness of recruiting metrics and trends: retention, quality of hire, net throughput, etc.    • Sense of professionalism and ability to develop relationships    • Strong attention to detail    • Ability to handle and maintain confidential information    Careel Level Description  Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills.  Analyzes possible solutions using standard procedures and principles.  Builds knowledge of the organization, processes and customer.  Solves a range of straightforward problems.  Receives a moderate level of guidance and direction.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer

Account Director

USA, Ohio, United States
·         Develop and implement sales account and business partnership strategies and programs to increase organic sales growth    ·         Ensure proper execution and delivery on set annual revenue and operating income targets    ·         Develop and implement a long term account strategy (3-5 year account expansion plan)     ·         Establish long-term business relationships at the highest organizational levels within the account to increase sales through value-add business partnership    ·         Identify and implement the go-to market strategy to deliver on the short-term and long-term revenue and operating income targets    ·         Ensure structured feedback mechanisms are in place to measure success and to achieve customer satisfaction levels of sold and implemented services     Candidate Profile·         Bachelor's degree in related field from a four-year college or university with more than twelve years of relevant experience (with four to six years of Progressive Mgmt Experience) preferred·         Mastery of communication skills and styles, both written and verbal. Demonstrated ability to effectively present information to internal and external associates    ·         Advanced Microsoft Office skills    ·         Proven ability to lead and organize multi-disciplinary projects and initiatives in a fast-paced and deadline-oriented business environment with broad impact    ·         Demonstrated ability to lead strategy behind mentoring and coaching for team(s) and to act as leadership advisor to lower-level management    ·         Demonstrated ability to champion significant projects, programs, and business initiatives using creativity and ingenuity    ·         Demonstrated ability to lead and mentor team on developing lasting customer relationships    ·         Extensive understanding of the organization's business operations and industry. Knowledgeable of emerging trends and industry practices    ·         Advanced ability to comprehend, analyze, and interpret    Strategic thinker with demonstrated ability to influence

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