Find careers near:
United States

Postal code:

Keyword search:

Why is it Great to Work at Convergys?

Convergys is known to many as a place where incredible careers begin. Whether your career is just beginning or you're making a fresh start, we empower our people through continuous opportunities to grow and explore the different career paths Convergys has to offer.

  • Top Reasons to Work at Convergys

    More than 130,000 people are building careers with us right now. Find out why Convergys is the right opportunity for you.

    View List

  • Build your professional career in customer care, sales, or technical support with the world’s greatest brands.

    Discover Your Career

  • Your career starts here!

    Play our simple games and let us know if you are interested in becoming a Super Chat Agent.

    Play Now

Discover Your Career

Your first position at Convergys is just the beginning of something incredible, the first step in a path towards a lasting career.

Convergys is an EEO/AA/M/F/Vet/Disability Employer.

  • Work at Home Careers

    Bringing the call center to you! Imagine eliminating rush hour traffic from your daily routine. That is exactly what Convergys Work At Home enables you to do.
    Learn More
  • Customer Service Careers

    130,000 Careers and Growing! As a global leader we continue to search for the best talent.
    Learn More
  • Military Family Opportunities

    You served our nation with honor. Now it is our turn to honor your commitment as one of our own. Learn more about Convergys as a military friendly employer.
    Learn More
  • Healthcare Agent Careers

    Our healthcare licensing program (HELP) fits your lifestyle and you can take it wherever you go. Find out how you can become a healthcare agent.
    Learn More

Featured Careers

Recruiter

Laredo, Texas, United States
Essential Functions/Core Responsibilities  • Responsible for assisting with implementation and administration of recruitment programs    • Receive, screen, and file incoming resumes, background, and reference checks    • Conduct initial screening interviews, telephone interviews, and/or face-to-face interviews with prospective applicants    • Assist with recommendations to hiring manager on candidate hire, and partner with appropriate stakeholders to offer competitive compensation packages and facilitate negotiation with candidates    • Leverage various resources - internet, community organizations, print media, formal/informal networks, colleges, trade associations - to directly and indirectly source qualified candidates    • Ensure the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools    • Maintain consistent standards for all applicants and ensure compliance with all local rules and regulations related to hiring and recruiting    • Responsible for developing and applying an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role     • Promote the Company image to candidates and external service providers and ensures that the Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behavior for all involved in the recruiting processs    Candidate Profile  • Less than two years of relevant experience    • Bachelor's Degree preferred   • Strong communication skills, both written and verbal    • Ability to multi-task, prioritize, and meet timelines on deliverables    • Proficient in Microsoft Office    • Self-starter, sense of urgency, works well under pressure, ability to work in high-velocity environment    • Sense of professionalism and ability to develop relationships    • Strong attention to detail    • Ability to handle and maintain confidential information    Careel Level Description  Performs routine assignments in the entry level of the Professional Career Band.  Uses existing procedures to solve routine or standard problems.  Typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts.  Develops competence by performing structured work assignments.  Receives instruction, guidance and direction from others.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Associate Inside Sales

Wichita, Kansas, United States
Essential Functions/Core Responsibilities  • Develop relationships with new and existing end-user customers in order to drive the sales process(demand generation through to opportunity closure) and generate incremental revenue    • Responsible for achieving quarterly and annual sales goals    • Responsible for a dedicated group of accounts in terms of goal attainment, customer satisfaction and market coverage. Accounts will vary depending on the targeted market segment     • Develop territory and account plans with focus on opportunity creation and management of pipeline    • Discover and solve the customer's business issues in order to identify and drive sales opportunities    • Maintain high level of client product knowledge, pricing and procedures via management communication, meetings and formal training    • Utilize tools, systems and processes effectively and correctly in order to meet client and customer’s objectives     Candidate Profile  • Bachelor's degree in related field from a four-year college or university with less than two years of relevant years of experience preferred    • Sales acumen, able to drive effective strategies and practices to generate revenue and customer satisfaction    • Strong communication skills, both written and verbal    • Sense of professionalism and ability to develop relationships    • Business acumen, to understand and add value to the customer’s business model    • Account management skills including planning, negotiation, innovation and problem solving skills to attain goal achievement    • To be adaptive to fit within client’s culture and to adjust to team dynamic    • Flexible and resourceful to establish goals using appropriate resources    • To work proactively and professionally    • Proficient in Microsoft Office    • Basic knowledge of networking     Career Framework Role  Performs routine assignments in the entry level of the Professional Career Band.  Uses existing procedures to solve routine or standard problems.  Typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts.  Develops competence by performing structured work assignments.   Receives instruction, guidance and direction from others.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Team Leader

Pueblo, Colorado, United States
Essential Functions/Core Responsibilities  • Supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements    • Coach direct reports on sales and other "Key Performance Indicators" (KPI) on a regular basis to ensure performance metrics are achieved    • Improve sales performance through coaching, motivation and accountability    • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment    • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations    • Communicate expectations to employees and provide timely updates    • Provide subject matter expertise in handling escalated customer calls as needed    • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities    • Stay current on internal work processes, policies and procedures. Attend required manager development training    • Promote the Convergys values through both behavior and attitude, including being an advocate for your team members    Candidate Profile  • Associate's degree in related field with two to four years of relevant experience preferred    • Highly motivated individual with skills to develop and coach team members to achieve sales and performance expectations    • Work well under pressure and follow through on items to completion     • Strong communication skills, both written and verbal    • Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables    • Ability to mentor, coach and provide direction to a team of employees    • Willingness to work a flexible schedule    Career Framework Role Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments.  Coordinates and supervises the daily activities of business or technical support or production team members.  In charge of handling single and medium-sized line of business.  Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager.  Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback.  Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues.  Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Text Mining Specialist

Westminster, Colorado, United States
Dimension & Scope: The Text Mining Specialist, Analytic Consulting will work as part of a consulting team to analyze the business processes and supporting data of internal and external clients and assess current performance levels and identify opportunities for improvement.The Text Mining Specialist, Analytic Consulting will focus on conducting detailed data analyses in the digital space, including text mining big data to un-cover root cause drivers within chat interactions.  This role is responsible for developing client relationships, conducting data analyses, and communicating analyses results to project stakeholders. The Text Mining Specialist will also possess the leadership aptitude and ability to work autonomously.Principal Duties and Responsibilities: Consult with clients on business operations and performance initiatives within the client’s digital customer support environmentAssess client documentation related to existing business processes, capabilities, and metrics to understand the current state client environment and develop recommendations to improve efficiency across their environment.Member of the project team and participates or leads phases of a data analysis project, including, but not limited to: Planning, Data Collection, Data Cleansing, Analysis and Recommending SolutionsInteract with both external clients and internal resources while at client site to set appropriate expectations and facilitate the due diligence processLead interviews, focus groups, and side-by-side observations of client personnel to document current business and operational processes as input to process improvement initiativesIndependently develop key components of client deliverables (ROI analysis, statistical analysis, strategic assessments, communications, business processes, etc.)Conduct internal  and client-facing presentations to stakeholders to provide findings and recommended changes for improvement initiativesEducation & Professional Certifications: Bachelor's degree in related field from a four-year college with a minimum of five years of consulting or analytics experience; orEquivalent combination of education and experienceCandidate Profile: Ability to plan and manage the work of self and consistently deliver high quality work productsStrong interpersonal communication skills and ability to work well in teamsStrong problem-solving, analytical and quantitative skillsRecognized as an expert in consulting field, knowledgeable of emerging trends and industry best practices around digital self-service and text mining Experience with group presentations; able to articulate high level business concepts as well as detailed data analysis resultsLeadership aptitude, Detailed-orientedDesire to work in demanding project environments where deadlines must be metMust be able to adapt quickly to project/team scope changesMust have proficiency with various software applications programs including Python, Regular Expression Language, SQL, R and Microsoft Office applicationsDesire experience with text mining tool and customer query developmentKnowledge of statistical concepts and applicationsExperience in in consulting, customer relationship management, analytical analysis, and/or statistical analysisWorking knowledge of contact centers and digital self-service channels

Reports Specialist

Cincinnati, Ohio, United States
Essential Functions/Core Responsibilities  • Uses Tableau Desktop/Tableau Server to design and automate client-ready data visualizations• Automates report creation using Tableau scripts (“tabcmd”).• Creates SQL queries to access data• Designs and performs quality control functions, ensuring work products with minimal/no errors• Effectively leads cross-functional project teams• Drives operational process improvement and innovation• Maintains Client focus while considering solutions  • Provides ongoing consultation to clients and team members    Candidate Profile  • Bachelor's degree in related field from a four-year college or university with relevant experience preferred• Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates• Advanced Microsoft Office skills• Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment• Demonstrated ability to take initiative and ownership with focus on continuous improvement• Excellent attention to detail• Strong customer service disposition and sense of professionalism• Solid understanding of the organization's business operations and industry. Demonstrated business acumen• Demonstrated ability to comprehend, analyze and interpret• Advanced technical aptitude• Demonstrates technical mastery of software used to program survey instruments; tabulate survey data and/or manage customer records    No Relocation AvailableConvergys is an EEO/AA/M/F/Vet/Disability Employer    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Customer Service Associate

Jacksonville, Florida, United States
Essential Functions/Core Responsibilities• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Maintain basic knowledge of client products and/or services• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and business performance• May offer additional products and/or services• Track, document and retrieve information in call tracking database• May respond to customer inquiries by referring them to published materials, secondary sources or more senior staffCandidate Profile• High school diploma with three to six months of relevant experience preferred • Courteous with strong customer service orientation• Strong computer navigation skills and PC Knowledge• Ability to effectively communicate, both written and verbally• Dependable with strong attention to detail• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly• Tolerance for repetitive work in a fast-paced, high production work environment• Ability to work as a team member, as well as independently• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner• Ability to rotate shifts, as needed• Based on location and/or program, additional experience/skills may be required*Job requirements may vary by country and will not contravene any local lawsCareer Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer.

Customer Service Rep 1

Wichita, Kansas, United States
Customer Support Associate IJob Description SummaryThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Job Description Essential Functions/Core Responsibilities  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)     • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures    • Maintain basic knowledge of client products and/or services    • Prepare complete and accurate work including appropriately notating accounts as required    • Participate in activities designed to improve customer satisfaction and business performance    • Offer additional products and/or services    • Track, document and retrieve information in call tracking database    • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff    Candidate Profile  • High school diploma with three to six months of relevant experience preferred    • Courteous with strong customer service orientation    • Strong computer navigation skills and PC Knowledge    • Ability to effectively communicate, both written and verbally     • Dependable with strong attention to detail    • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly     • Tolerance for repetitive work in a fast-paced, high production work environment     • Ability to work as a team member, as well as independently    • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner    • Ability to rotate shifts, as needed    • Based on location and/or program, additional experience/skills may be required    *Job requirements may vary by country and will not contravene any local lawsCareer Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.        Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer

Compensation Intern

Cincinnati, Ohio, United States
Essential Functions/Core Responsibilities• Demonstrate a strong degree of interest in related field and may be given an increasing amount of responsibility sometimes autonomously managing administrative projects  • Work individually or as part of a team to complete assigned tasks  • Perform a variety of clerical duties  Candidate Profile• Must currently be enrolled as a student in a public or accredited private academic institution and maintain a minimum 3.0 grade point average• Demonstrate a desire to gain professional experience and is incredibly eager to learn  • Effective communication skills, both written and verbal  • Ability to multi-task and meet timelines on deliverables  • Proficient in Microsoft Office  • Detail-oriented  Career Level DescriptionEntry level job with little or no prior relevant work experience.  Acquires basic skills to perform routine tasks.  Work is prescribed and completed with little autonomy.  Works with either close supervision or under clearly defined procedures.  Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel working within this job title. 

Get Connected

Like us on Facebook

Check out our Facebook page to keep up on all the fun things that are happening across our sites, see photos from our recent on-site events, and learn more about our ongoing volunteer projects!

\n
  • Military Friendly Employer

    As a Military Friendly Employer, we are committed to recruiting and hiring military veterans and their family members.

    Learn More

  • Convergys Serving the Community

    We partner with global and local organizations to give back to the communities that we live and work in.

    Learn More