Find careers near:
United States

Postal code:

Keyword search:

Why is it Great to Work at Convergys?

Convergys is known to many as a place where incredible careers begin. Whether your career is just beginning or you're making a fresh start, we empower our people through continuous opportunities to grow and explore the different career paths Convergys has to offer.

  • Top Reasons to Work at Convergys

    More than 130,000 people are building careers with us right now. Find out why Convergys is the right opportunity for you.

    View List

  • Build your professional career in customer care, sales, or technical support with the world’s greatest brands.

    Discover Your Career

  • Your career starts here!

    Play our simple games and let us know if you are interested in becoming a Super Chat Agent.

    Play Now

Discover Your Career

Your first position at Convergys is just the beginning of something incredible, the first step in a path towards a lasting career.

Convergys is an EEO/AA/M/F/Vet/Disability Employer.

  • Work at Home Careers

    Bringing the call center to you! Imagine eliminating rush hour traffic from your daily routine. That is exactly what Convergys Work At Home enables you to do.
    Learn More
  • Customer Service Careers

    130,000 Careers and Growing! As a global leader we continue to search for the best talent.
    Learn More
  • Military Family Opportunities

    You served our nation with honor. Now it is our turn to honor your commitment as one of our own. Learn more about Convergys as a military friendly employer.
    Learn More
  • Healthcare Agent Careers

    Our healthcare licensing program (HELP) fits your lifestyle and you can take it wherever you go. Find out how you can become a healthcare agent.
    Learn More

Featured Careers

Customer Support, Healthcare Advisers and Technical Professionals

Watertown, New York, United States
Essential Functions/Core Responsibilities• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Maintain basic knowledge of client products and/or services• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and business performance• May offer additional products and/or services• Track, document and retrieve information in call tracking database• May respond to customer inquiries by referring them to published materials, secondary sources or more senior staffCandidate Profile• High school diploma with three to six months of relevant experience preferred • Courteous with strong customer service orientation• Strong computer navigation skills and PC Knowledge• Ability to effectively communicate, both written and verbally• Dependable with strong attention to detail• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly• Tolerance for repetitive work in a fast-paced, high production work environment• Ability to work as a team member, as well as independently• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner• Ability to rotate shifts, as needed• Based on location and/or program, additional experience/skills may be required*Job requirements may vary by country and will not contravene any local lawsCareer Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer

Customer Service Representative

Tucson, Arizona, United States
Essential Functions/Core Responsibilities• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Maintain basic knowledge of client products and/or services• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and business performance• May offer additional products and/or services• Track, document and retrieve information in call tracking database• May respond to customer inquiries by referring them to published materials, secondary sources or more senior staffCandidate Profile• High school diploma with three to six months of relevant experience preferred • Courteous with strong customer service orientation• Strong computer navigation skills and PC Knowledge• Ability to effectively communicate, both written and verbally• Dependable with strong attention to detail• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly• Tolerance for repetitive work in a fast-paced, high production work environment• Ability to work as a team member, as well as independently• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner• Ability to rotate shifts, as needed• Based on location and/or program, additional experience/skills may be required*Job requirements may vary by country and will not contravene any local lawsCareer Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer

Spanish Bilingual Customer Service Representative

Tucson, Arizona, United States
Essential Functions/Core Responsibilities Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customerGreet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain basic knowledge of client products and/or servicesPrepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performanceMay offer additional products and/or servicesTrack, document and retrieve information in call tracking databaseMay respond to customer inquiries by referring them to published materials, secondary sources or more senior staffCandidate Profile High school diploma with three to six months of relevant experience preferredMUST have bilingual fluency in English and SpanishCourteous with strong customer service orientation• Strong computer navigation skills and PC Knowledge• Ability to effectively communicate, both written and verbally• Dependable with strong attention to detail• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly• Tolerance for repetitive work in a fast-paced, high production work environment• Ability to work as a team member, as well as independently• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner• Ability to rotate shifts, as needed• Based on location and/or program, additional experience/skills may be requiredJob requirements may vary by country and will not contravene any local lawsCareer Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer

Desk Side Support Technical Associate

Watertown, New York, United States
Essential Functions/Core Responsibilities• Regularly meets with site business management to ensure effectiveness of support and provide technical updates as required  • Supports advanced computer hardware, operating system, and software applications  • Troubleshoots and resolves complex multi-user computer systems and LAN, WAN and voice connectivity problems, including user access and component configuration  • Coordinates as smart hands with different technology workgroups and attends to break/fix engagement as required by the Situation Management for technology related problems and issues received from both internal and external clients and ensures that appropriate responses for escalations are executed  • Prepares, maintains and submits reports and applicable records of computer hardware and software inventory by site and system  • Ensures all site maintenance checklists are completed and meet information security compliance   • Ensures that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering and performs the checks if needed   • Supervises the switch room environment, ensuring all backups for on-site servers and related technology are completed according to policy  Candidate Profile• Bachelor's Degree in related field from a four-year college or university with one to three years of relevant experience preferred but not required  • Effective communication skills, both written and verbal  • Ability to multi-task and meet timelines on deliverables  • Detail-oriented  • Proficient in Microsoft OfficeCareer Framework RoleHas developed knowledge and skills through formal training or considerable work experience. Entry level often for those with work experience in the skill area. Works within established procedures with a moderate degree of supervision. Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions.  Convergys is an EEO/AA/M/F/Vet/Disability EmployerNo Relocation AvailableDisclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Customer Care Representative

Clarksville, Tennessee, United States
Essential Functions/Core Responsibilities  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)     • Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures    • Maintain broad knowledge of client products and/or services    • Prepare complete and accurate work including appropriately notating accounts as required    • Participate in activities designed to improve customer satisfaction and business performance    • Offer additional products and/or services    • Track, document and retrieve information in call tracking database    Candidate Profile  • High school diploma with six plus months of customer service experience preferred    • Courteous with strong customer service orientation    • Strong computer navigation skills and PC Knowledge     • Ability to effectively communicate, both written and verbally     • Ability to learn including strong problem solving skills    • Dependable with proficient attention to detail    • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly    • Tolerance for repetitive work in a fast-paced, high production work environment     • Ability to work as a team member, as well as independently     • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner    • Able to rotate shifts, as needed    • Based on location and/or program, additional experience/skills may be required    *Job requirements may vary by country and will not contravene any local laws    Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.        Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer

Seasonal Work at Home Customer Service Rep-South Carolina

USA, South Carolina, United States
Calling all customer service agents in the state of South Carolina!Currently hiring seasonal customer service agents for a large gourmet food & gifts retailer for the Holiday season.Earn $11.50/hr as a Seasonal Customer Service Representative with PAID training!Position starting as soon as October 26th and runs through mid-December. MUST have open availability for the duration of position.In this position you will be handling inbound calls for order placement, and upselling add-ons to compliment the order. Customers will also be calling in with order inquiries or issues. Your goal will be to resolve the issue while maintaining a high level of professionalism.Minimum Requirements/Additional Info:High School Diploma or GED and at least one year of customer service experience We need you to have your own PC (less than six years old) and high-speed Internet service, both of which will be tested as part of the application process.  You can work from a laptop, but will need to be hard-wired while working. Your monitor will need to be 15.6” – minimum (capable of 1024 x 768).  A flat panel display is highly recommended; televisions cannot be used as monitors. (External monitors are permitted for laptops) A quiet, distraction-free, location in your home to work. A telephone (landline or cell) is required for part of your training and team calls.  This phone is not used receive your incoming work calls; your Internet connection is used for that. An approved headset and flash drive will be required before you start working with us.  They are not required as part of the application process, so please do not purchase them before we extend a job offer to you. A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously. We need you to be a “people person” who enjoys talking and assisting others.  Think about how much you enjoy receiving excellent customer service yourself!  Well, we need you to take pride in providing that same great service to others.We require 7 days/week availability, as customer service is something that is provided by most companies every day of the week. Schedules vary and will be discussed during the interview. Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer

Training Manager

Clarksville, Tennessee, United States
Essential Functions/Core Responsibilities  • Responsible for selecting, training, developing, and managing performance of training staff; providing prompt and objective coaching and counseling; and coordinating, planning, and assigning work     • Oversee new hire, continuing education, program specific training, and other training as needed by the business     • Ensure successful execution of local training needs including resource planning, measuring program training effectiveness, and managing trainer attrition    • Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment    • Ensure effective, consistent communication with managers, peers, operations and other resource groups, including day-to-day interaction with clients.     • Develop and cultivate partnership with operations, other business units, resource units, and clients     • Responsible for on-going classroom observations of direct reports, providing guidance, mentoring, and support that focuses on performance improvement     • Monitor and ensure completion of daily training administrative work such as tracking of student data, timekeeping, and other administrative tasks as required in a timely and accurate manner     • Responsible for day-to-day functional supervision of learners within the program training and/or other curriculum delivered through a variety of classroom environments, including attendance and student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations        Candidate Profile  • Bachelor's degree in related field from a four-year college or university with more than seven years of relevant experience (with two to four years of Progressive Mgmt Experience) preferred    • Prior experience in customer service or call center environment preferred    • Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates    • Demonstrated ability to mentor, coach and provide direction to a team of employees    • Knowledge of general Convergys operating policies and procedures     • Ability to work a flexible schedule     • Travel required    Career Framework Role  Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s).  Is accountable for the performance and results of a team within own discipline or function.  Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.  Adapts departmental plans and priorities to resolve operational challenges.  Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director.  Provides technical guidance to employees, colleagues and/or customers.  Has accountability for results in terms of costs, strategies and employees.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer

Trainer

Clarksville, Tennessee, United States
Essential Functions/Core Responsibilities  • Responsible for day-to-day functional direction of trainees within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations    • Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment    • Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities for technical, customer service, and sales accounts    • Evaluate the performance of Associate Trainers using tools available such as assessments, playbook observations, etc. and provide recommendations under the guidance of the Training Manager    • Accountable for achieving individual training performance metrics    • Facilitate transition of trainees from training to production environment, ensuring competency levels meet business needs    • Maintain current product knowledge for each account by taking calls, attending team meetings, and side by side observations    • Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.     • Assist Training Manager in skills assessment of training staff through classroom monitoring and feedback    • Produce training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aides    • Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, surveys, and revises programs based on results of evaluations    • Recommend curriculum of training process modifications to training management on the basis of internal customer feedback and/or quality results    • Participate and contribute to the continuous learning culture, department policies and procedures    • Maintain knowledge on changes to client products, services, policies, and procedures    Candidate Profile  • Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred    • Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)     • Strong communication skills, both written and verbal    • Proficient in  Microsoft Office    • Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables    • Self-starter, sense of urgency, and works well under pressure    • Strong attention to detail    • Sense of professionalism and ability to develop relationships    Career Level Description  Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills.  Analyzes possible solutions using standard procedures and principles.  Builds knowledge of the organization, processes and customers.  Solves a range of straightforward problems.  Receives a moderate level of guidance and direction.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer

Get Connected

Like us on Facebook

Check out our Facebook page to keep up on all the fun things that are happening across our sites, see photos from our recent on-site events, and learn more about our ongoing volunteer projects!

\n
  • Military Friendly Employer

    As a Military Friendly Employer, we are committed to recruiting and hiring military veterans and their family members.

    Learn More

  • Convergys Serving the Community

    We partner with global and local organizations to give back to the communities that we live and work in.

    Learn More