Customer Service and Sales Representative - Clarksville, TN
Clarksville, Tennessee, United States
Why come work for Convergys in Clarksville, Tennessee? We offer career growth opportunities, excellent benefits, paid training, employee discounts and much more! Apply now to find out more about the Customer Service and Sales position and how top performers can earn up to $15 / hr! Work for a company that is proven to be a great place to work! Dimension & Scope: You’ve got big ideas – and the skills, energy and dedication to actually bring them to life. You know the “next big thing” when you see it, and you always want to be part of the action. We’re exactly the same.So, why not take all of that talent, insight and appreciation for innovation, and put it to work where it can make a world of difference. At Convergys, the world leader in relationship management, were doing just that – every day. We help clients maximize the power of their contact with their customers!Join us at Convergys! In our state-of-the-art call center, you’ll discover fun, challenging work, surrounded by talented, supportive managers and colleagues, and you’ll enjoy:Excellent BenefitsStarting Pay $10.50/hr.Ability to earn an extra $5.00/hr.Inbound Calls OnlyStrong performance incentives and bonusesExceptional growth opportunityDiversity and respectEvery possibility for successMedical, Dental, Vision Plans available401(k) Savings Plan.Tuition ReimbursementWe are proud to be an EEO Employer/Vet/DisabledRequirements: This position requires flexible scheduling, a high school diploma (or GED), at least 6 months previous customer service and/or sales experience, type 20- 25 wpm, complete a typing test and PeopleAnswers assessment.Duties:Handle questions via phone addressing billing, upgrades or troubleshooting issues for telecommunications, cable and technology clients.Reporting/escalating issues through the appropriate channels.Effectively communicate (verbal & written) information with his/her team members & customers alike.Strive to meet highest level of customer satisfaction by resolving customers issue in professional & timely manner.Multitasking through multiple computer software programs while interacting with customers.Up-selling and Cross-selling for Wireless, TV, Internet, and home phone based products.Listen attentively to customer needs and concerns; demonstrate empathy; meeting Customer requirements on a first call resolution.Once Customer issue is resolved, transition to sell products to improve customer retention and value.Additional responsibility as business needs dictate.Skills:Excellent Customer Service Skills Strong written, verbal and organization skillsSuperior time management and prioritization skillsProficiency with navigating through multiple systemsExperience working with cellular, cable, internet or telephone products a plusTyping skillsDeductive Reasoning SkillsExcellent listening skillsAbility to learn on the flyAbility to ask appropriate probing questionsSolid problem solving skills.Basic sales closure techniquesWork with the best, representing the best – all while having fun, earning great rewards, and building a future you always imagined.Candidate Profile:Six months of Customer Service experience; Sales and Call Center experience preferred. Knowledge of basic computer operations to rotate shifts, as needed. Ability to learn. Courteous with strong customer service orientation. Ability to Transition and sell multiple products after resolving call-in issues. Basic sales closure techniques, confidence in products and advocate skills. Dependable with proficient attention to detail. Good listening and responding skills. Must be flexible with the ability to adapt to changes quickly and think conceptually. Possess insight into self and others. Solid problem solving skills. Some technical knowledge and sales skills.Environment, Physical & Other Requirements:Ability to perform light hand activity work at a computer/telephone station in an office environment. Position is primarily sedentary. May stretch or stand at workstation for short periods at employee’s option, as long as such activity does not detract from the employee’s work, or interfere with other employees.Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.