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Featured Careers

Technical Customer Service Representative

Olathe, Kansas, United States
Convergys is hiring people with a passion for helping small businesses succeed. Convergys customers are small businesses that use QuickBooks to run their business. The Convergys team helps its customers learn how to use QuickBooks to its fullest potential and trouble shoots technical issues. Support topics include how to create an invoice, how to set up payroll and how to reconcile books.If you feel like you don’t know much about these topics, no worries.  Most of our new hires don’t either and that’s why Convergys offers paid training to teach you how to use QuickBooks and help provide awesome customer support.Our ideal candidate is awesome at the following:A passion to help those in need; Customer Service ExcellenceStrong desire to help and take ownership on seeing things throughCurious, with a desire to always learn more, including strong problem solving skills   Ability to work as a team member, as well as independently with minimal supervision   Effectively communicates, both written and verbally    Troubleshoot basic and routine customer issues that are technical in nature  Ability to multi-task and adapt to changes quickly   Dependable and flexible to rotate shifts, as neededHigh school diploma or GED is required and you must be at least 18 years of ageEssential Functions/Core Responsibilities  Assist customers with QuickBooks; research and provide resolution to questions and problems Troubleshoot issues that are technical in nature; including hardware, software and networkingSolve problems that may be unstructured and require use of conceptual thinking skills   Ensure service delivered to customers meets contractual Key Performance Indicator (‘KPIs’)    Listen attentively to customer needs and concerns; demonstrate empathy and build rapportPrepare complete and accurate work including appropriately notating accounts as required   Participate in activities designed to improve customer experience and business performance   The Perks include:Competitive base pay starting at $13.00/hrCasual dress attire – no suit, no tie, no worries!Paid TrainingMedical, Dental, & Vision Plans availablePaid Time Off (PTO)401(k) Savings PlanTuition ReimbursementEmployee Referral BonusesConvergys is an EEO/AA/M/F/Vet/Disability Employer.

Senior Desktop Support

Wichita, Kansas, United States
Perform hardware and software upgrades to peripheral equipment.Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients.Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system. Perform site maintenance and safety checks of assigned equipment.Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering. Performs backup for the onsite servers.Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required.Candidate Profile: Excellent Customer Service SkillsExcellent Communication Skills - written and verbalAdvanced Technical Skills as it relates to multi-user operating system, hardware and software tools, including installation, configuration, and maintenance.,Must be able to lift 50lbsStrong communication skills, both written and verbal.Proficient in Microsoft Office.Demonstrated ability to multi-task and meet timelines on deliverables.Self-starter, sense of urgency, and works well under pressure. Strong attention to detail.3 - 5 Years of experience preferredA+ certification preferredAssociates Degree preferred but not requiredDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability EmployerNo Relocation Available

Healthcare Customer Support

Hickory, North Carolina, United States
Are you seeking a Monday thru Friday, full time (non-seasonal), professional position in an office environment?Convergys can provide you that opportunity with our Customer Support Healthcare, non-licensed business in Hickory! We offer full time positions, Monday thru Friday, onsite paid training, adult learning environment, full benefits package, and growth opportunity for employees who are focused & driven to succeed!Hours of Operations needed to be available are:  8:00am to 9:00pm Mon – FriAgents will provide professional, articulate, communication to their customers both providers & members.Agents will provide courteous support & solutions to customers based on the challenge or need.Agents will assist in helping and educating health insurance exchange members who make inbound calls around insurance benefits, eligibility, claims inquiries, provider look-ups, status checks, and application status.Members are from Healthcare Insurance Exchange plans.Agents will be responsible to provide first call resolution with accurate, courteous, and informative responses to the members.In some cases, calls will involve problem-solving skills to resolve the member’s inquiries. Agents are expected, but are not limited to, comply with government requirements for healthcare (ex. HIPAA verification).Probing questions to define customer needs/concerns will be expected.Provide accurate and complete responses to members in an easily understood language.Educate members on benefits of their plan and self-service options for 24/7 supportPlease note: any correspondence regarding a Convergys opportunity, interview, or job offer will come from an official company email address. Be sure to verify the email address in the mailto: section to confirm that it is an official Convergys email address (mailto: jennifer.doble@convergys.com).Convergys is an EEO/AA/M/F/Vet/Disability Employer.

New Logo Business Development - East Coast

Cincinnati, Ohio, United States
Essential Functions/Core Responsibilities:Responsible for new business development & sales within assigned markets.Markets include Financial Services, Retail, Healthcare, Transportation, & HospitalityWork in collaboration with our Analytics and Customer Management divisions to drive Outcome-based solutions into new business opportunities.Develop a thorough understanding of a prospect's short-term and long-term strategic requirements through discussions with existing and prospective client executive managementPartner with Sales Leadership and business consulting leads to establish optimal sales strategy for particular pursuits, based on client interactionsForecast accurately and maintain system of record in Salesforce.comExcellent oral and written communication skills to all levels of client and company managementStrong business acumen in finance and accounting.Core Values and Characteristics of Convergys Employees:Ownership – We take ownership for our customer deliverables and meet or exceed our commitmentsCollaboration – We win with each other, never aloneClarity – We keep communication crisp, clear and responsiveCuriosity – We care and inquire about the challenges and needs of our customersIntegrity – We are honest and up front in all that we do within our company and with our clients.Relocation assistance is not provided for this position.Convergys is an EEO/AA/M/F/Vet/Disability Employer

Sales and Service Associate

Valdosta, Georgia, United States
Essential Functions/Core Responsibilities  • Achieving specific sales targets and maximizing sale opportunities on each and every call     • Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs    • Maintain broad knowledge of products, pricing, promotions, and procedures    • Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)    • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    • Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer    • Prepare complete and accurate work including appropriately notating accounts as required    • Participate in activities designed to improve customer satisfaction and sales performance    • Answer billing questions by talking through components of customer accounts    Candidate Profile  • High school diploma with six months of sales experience preferred    • Demonstrated sales technique and product knowledge preferred    • Courteous with strong customer service orientation    • Strong communication and negotiation skills required    • Ability to effectively communicate, both written and verbally     • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly    • Strong computer navigation skills and PC Knowledge    • Ability to learn and think conceptually    • Dependable with proficient attention to detail    • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner    • Able to rotate shifts, as needed    • Based on location and/or program, additional experience/skills may be required    *Job requirements may vary by country and will not contravene any local laws    Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.     Supplemental Geographical Information RECRUITER ENTER THE APPLICABLE LANGUAGE:     PHILIPPINES   • Minimum of two years of college education with at least six months of relevant sales experience • Ability to think clearly and can explain simple issues effectively, both written and verbally    INDIA   • Ability to effectively communicate, both written and verbally• Listen attentively to customer needs and concerns; demonstrate empathy• Clarify customer requirements; probe for and confirm understanding of requirements or problem• Confirm customer understanding of the solution and provide additional customer education as needed• Ability to learn including strong problem solving skills• Demonstrate strong probing and problem solving skills• Should be able to handle complex queries• Should be able to resolve customer queries independently    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Recruiter

Austin, Texas, United States
Essential Functions/Core Responsibilities  • Responsible for assisting with implementation and administration of recruitment programs    • Receive, screen, and file incoming resumes, background, and reference checks    • Conduct initial screening interviews, telephone interviews, and/or face-to-face interviews with prospective applicants    • Assist with recommendations to hiring manager on candidate hire, and partner with appropriate stakeholders to offer competitive compensation packages and facilitate negotiation with candidates    • Leverage various resources - internet, community organizations, print media, formal/informal networks, colleges, trade associations - to directly and indirectly source qualified candidates    • Ensure the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools    • Maintain consistent standards for all applicants and ensure compliance with all local rules and regulations related to hiring and recruiting    • Responsible for developing and applying an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role     • Promote the Company image to candidates and external service providers and ensures that the Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behavior for all involved in the recruiting processs    Candidate Profile  • Less than two years of relevant experience    • Bachelor's Degree preferred   • Strong communication skills, both written and verbal    • Ability to multi-task, prioritize, and meet timelines on deliverables    • Proficient in Microsoft Office    • Self-starter, sense of urgency, works well under pressure, ability to work in high-velocity environment    • Sense of professionalism and ability to develop relationships    • Strong attention to detail    • Ability to handle and maintain confidential information    Careel Level Description  Performs routine assignments in the entry level of the Professional Career Band.  Uses existing procedures to solve routine or standard problems.  Typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts.  Develops competence by performing structured work assignments.  Receives instruction, guidance and direction from others.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Customer Support Associate II

Chattanooga, Tennessee, United States
Job Description:90% are outbound calls made to customers with their parcel pickup, delivery and tracing information. Agent will make outbound calls to both residential and business' with either an update on their missing parcel or to close a case. Accurate and detailed data entry skills are required. Self motivated with excellent customer service skills are required. Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. Listen attentively to customer needs and concerns; demonstrate empathy. Meet customer requirements through first contact resolution. Ability to prioritize daily tasks to utilize time efficiency. Confirm customer understanding of the solution and provide additional customer education as needed. Use decision-support tools to respond to common customer work/service order inquiries and requests. THIS IS NOT A SALES POSITION.Apply online at http://www.convergys.com/careers/na/united-statesJob Profile: $12.00 per hour$.50 shift differential Hours of operation are 7:00 am-12:00 am Paid training times will vary depending on selected shift.Full Benefits Medical, Dental, Vision after 90 days. Tuition Reimbursement & 401 K are also offered.Opportunities for advancement - 90% of our employees are promoted from within and we have sites throughout the world!Paid training and transition period (8 weeks). Training times may vary.$250.00 for offered for Employee ReferralsLocated on the Carta Bus LineCasual Dress CodeFun and vibrant working atmosphereAbility to work schedules during all hours of operationStable work history required      Pass criminal background check.Over the age of 18Principal Duties and Responsibilities: Demonstrate proficiency with computer navigationExcellent Customer Service skillsListen attentively to customer needs and concerns.Strong data entry, grammar and accurate spelling proficiency is a must.Demonstrated ability to build rapport with customers through using courtesy phrases.Demonstrate empathy.Prioritize daily tasks and complete in a timely mannerProbe for and confirm understanding of requirements or problem.Meet customer requirements through first contact resolution.Confirm customer understanding of the solution and provide additional customer education as needed.Prepare complete and accurate work and update customer file.Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.Participate in activities designed to improve customer satisfaction and business performance.Use decision-support tools to respond to common customer work/service order inquiries and requests.Team Player & Able to adapt to fast paced and changing work environmentSelf-motivated, reliable & hard workingOffer solutions to basic customer issues. Maintain basic knowledge of client products and/or services.Follow all standard operating procedures for quality guidelines.Education & Professional Certifications: High school diploma or GED.     If you have not been to our Walk in Wednesday event, we would like to invite you to our weekly job fair.           During this event, we will do a basic Pre-screening and answer any questions you may have about Convergys or the job for which you’ve applied.             Walk In Wednesday occurs every Wednesday from 1:00pm to 4:00pm Eastern time.Thank you for your interest in Convergys and we hope to see you this Wednesday!  Convergys Human Resources Entrance (Eastgate Town Center)5600 Brainerd RoadChattanooga, TN 37411Convergys is an EEO/AA/M/F/Vet/Disability EmployerDisclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Sales Associate I

Wichita, Kansas, United States
Essential Functions/Core Responsibilities  • Achieve specific sales targets and maximizing sale opportunities on each and every call     • Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs    • Maintain broad knowledge of products, pricing, promotions, and procedures    • Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)     • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    • Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer    • Prepare complete and accurate work including appropriately notating accounts as required    • Participate in activities designed to improve customer satisfaction and sales performance    • Answer billing questions by talking through components of customer accounts    Candidate Profile  • High school diploma with three to six months of sales experience preferred    • Courteous with strong customer service orientation    • Strong communication and negotiation skills required    • Ability to effectively communicate, both written and verbally    • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly     • Basic computer navigation skills and PC Knowledge    • Tolerance for repetitive work in a fast paced environment    • Ability to work as a team member, as well as independently    • Dependable with proficient attention to detail    • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner    • Able to rotate shifts, as needed    • Based on location and/or program, additional experience/skills may be required    *Job requirements may vary by country and will not contravene any local laws    Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.        Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

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