Find careers near:
United States

Postal code:

Keyword search:

Why is it Great to Work at Convergys?

Convergys is known to many as a place where incredible careers begin. Whether your career is just beginning or you're making a fresh start, we empower our people through continuous opportunities to grow and ability to explore the many career paths Convergys has to offer.

  • Top Reasons to Work at Convergy

    More than 130.000 people are building careers with us right now. Find out why Convergys is the right place for you.

    View List

  • Build your professional career in customer care, sales, or technical support with the world’s greatest brands.

    Discover Your Career

  • As a global leader we continue to search for the best talent.

    Apply Now

Featured Careers

Sales Associate III

Appleton, Wisconsin, United States
Principal Duties and Responsibilities: Responsible for managing the entire sales process, selling/up selling to increase sales volume & meet goalsWork to identify all decision makers involved in account purchasing/selling for each customerContinuously build upon and manage relationships with account contacts, partners, field ESMs, etc.Requires some orientation in pre-call planning activities and analysis of all account info (current and historical)Document and record all pertinent information following client/CVG guidelines and processesAsk probing questions to uncover channel/customer’s needs then recommend solutions based on discovered needsContinually assess customer/account needs to recommend solution salesResponsible and held accountable for weekly/monthly/quarterly results and possible forecastingDemonstrate persistence and regularly follow up with partners/accounts to ensure shared sense of urgency, continuity in communication and that deadlines are being met.Re-energize the sales process and appropriate individuals when necessaryDemonstrate call-ownership and a willingness to help customers in resolving general customer issues/inquiries to provide excellent customer serviceEducation & Professional Certifications: Minimum of High School Diploma/GED, College Degree preferredCandidate Profile:  A minimum of two years’ sales experience preferredPrior experience meeting sales goals/metrics strongly preferredGeneral to advanced sales skills including active listening, rapport building, conversational probing for needsStrong customer service skills with ability to adapt to customer situations including use of soft skills, expressing empathy, willingness to help and take ownershipExtensive customer interaction/soft skill experience, with emphasis on solution sellingStrong computer skills, including MS Office and proficient internet navigation skillsAbility to multitask (i.e. Navigate numerous applications and decipher information while holding a detailed phone conversation)Organizational skills; time management; able to prioritize and planExcellent verbal and written communication skills and attention to detailAbility to be proactive and anticipate additional customer needsAbility to work independently, remain calm in stressful situations and quickly adapt to changePersonal attributes including detail orientation, sales aptitude, reliability, professionalism, positive attitude

Customer Service Specialist

Dallas, Texas, United States
Dimension and Scope:Customer Service Representatives are responsible for handling our Client’s highest level of service issues to ensure escalations are resolved in an efficient and timely manner. Agents provide knowledge and expertise to all Operation Centers and partner businesses to effectively resolve any service-related issues, while balancing both the needs of the customer and the business. Must have experience with Microsoft Enterprise Tools• Research, analyze and resolve customer (internal and external) issues in an accurate and timely manner by using appropriate tools and resources to assess situations and create resolutions appropriate, while maintaining ownership of the issue. Manages queues for areas of responsibility to ensure response time goals are met. • Effectively resolves escalated issues. • Identifies service problems and conducts root cause analysis. • Establishes and maintains positive working relationships with agents, peers, management, corporate, network, coworkers, and partners. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.To expedite the processing of your application, please included a resume with your submission.Convergys is an EEO/AA/M/F/Vet/Disability Employer.

Inbound sales professionals apply today!

Longview, Texas, United States
Show me the money!  Careers in sales change lives, lifestyles, & create futures!  Are you the type of person who feels gratification from a pat on the back or a thank you?  If so, admirable.  OrAre you the type of person who thrives from the thrill of victory?  You like to win? You want to be rewarded with a big check?  Do you feel gratification when you are rewarded and can upgrade your car, your phone, or purchase that awesome new game system your children want?  If you answered yes to any of these questions, you want to talk to us!  You control the amount of your monthly bonus check!  Not your manager, not your co-worker, you!  Last month we had sales representatives cashing bonus checks up to $2100 each! Take control back and really use your ambitious attitude to reap what you deserve today!  The more you put in, the more you get out!  Join us, a diverse global organization and gain holistic business experience! Earn your hourly rate, financial incentives, and monthly bonus! The Perks include:Inbound calls onlyPaid Product Training ProgramProfessional Development, Career Opportunity (Lateral & Horizontal!)Weekly Recognition & FeedbackCasual dress attire – no suit, no tie, no worries!Medical, Dental, Vision Plans available401 (k) Savings PlanTuition ReimbursementEmployee Referral Bonuses$11.00/hrEssential Functions/Core Responsibilities  Achieve specific sales targets and maximizing sale opportunities on each and every call     Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs    Maintain broad knowledge of products, pricing, promotions, and procedures    Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)     Greet customers in a courteous, friendly, and professional manner using agreed upon procedures    Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer    Prepare complete and accurate work including appropriately notating accounts as required    Participate in activities designed to improve customer satisfaction and sales performance    Answer billing questions by talking through components of customer accounts    Candidate Profile  High school diploma with three to six months of sales experience preferred    Courteous with strong customer service orientationStrong communication and negotiation skills required    Ability to effectively communicate, both written and verbally    Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly     Basic computer navigation skills and PC Knowledge    Tolerance for repetitive work in a fast paced environment    Ability to work as a team member, as well as independently    Dependable with proficient attention to detail    Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner    Able to rotate shifts, as neededBased on location and/or program, additional experience/skills may be requiredJob requirements may vary by country and will not contravene any local lawsCareer Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer

Seasonal Healthcare Customer Service Representative

Richardson, Texas, United States
Join the Convergys team today to provide compassionate, valuable advisor support to Client’s consumers!Obtain your State Life & Health Insurance License FREE of cost - a $1,100 value (starting as early as July 2017) including:11 days of paid instructor supported classroom trainingAll books, materials, and resources are includedTesting & licensing fees are waivedComplete 3 weeks of additional, paid product and sales training (starting in September)Earn $14/hr as a Seasonal Healthcare Customer Service RepresentativeBenefit from a bonus program with a team of experienced advisors to help you achieve your goal!Provide a compassionate and people-centric consumer experience that focuses on:Identifying the prescription drug insurance program needs of the consumer;Recommending the RIGHT insurance package for each consumer; andComplete each transaction to ensure the consumer's appropriate coverage.Be able to deliver exceptional support for as many as 20 consumers each and every day remembering that behind every call is real person seeking help, guidance, and support.Possess exceptional communication skills and the ability to create meaningful connections.You must be driven by integrity and a desire to deliver an exceptional consumer experience!Spaces are limited - Apply now and SECURE your spot!!Already have your license? We have opportunities for you too! EEOCPlease note: any correspondence regarding a Convergys opportunity, interview, or job offer will come from an official company email address. Be sure to verify the email address in the mail to: section to confirm that it is an official Convergys email address (mailto: name @ convergys.com).The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.To expedite the processing of your application, please included a resume with your submission.EEO/AA/M/F/Vet/Disability Employer

Team Leader

USA, Utah, United States
Essential Functions/Core Responsibilities  • Supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements    • Coach direct reports on sales and other "Key Performance Indicators" (KPI) on a regular basis to ensure performance metrics are achieved    • Improve sales performance through coaching, motivation and accountability    • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment    • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations    • Communicate expectations to employees and provide timely updates    • Provide subject matter expertise in handling escalated customer calls as needed    • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities    • Stay current on internal work processes, policies and procedures. Attend required manager development training    • Promote the Convergys values through both behavior and attitude, including being an advocate for your team members    Candidate Profile  • Associate's degree in related field with two to four years of relevant experience preferred    • Highly motivated individual with skills to develop and coach team members to achieve sales and performance expectations    • Work well under pressure and follow through on items to completion     • Strong communication skills, both written and verbal    • Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables    • Ability to mentor, coach and provide direction to a team of employees    • Willingness to work a flexible schedule    Career Framework Role Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments.  Coordinates and supervises the daily activities of business or technical support or production team members.  In charge of handling single and medium-sized line of business.  Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager.  Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback.  Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues.  Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer

Technical Support Representative

Johnstown, Pennsylvania, United States
Essential Functions/Core Responsibilities  • Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems    • Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products    • Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed    • Solve problems that are generally unstructured and require extensive use of conceptual thinking skills    • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    • Clarify customer requirements; probe for understanding    The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer.

Sales Associate- Customer Loyalty Group

Columbus, Georgia, United States
Principal Duties and Responsibilities: Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.Understand the customer needs and requirements and present solutionAbility to build rapport and respond to all customer inquiries and requests Ability to use effective listening skills, communicate with clarity, and maintain an attitude that conveys respect, assistance, honesty, and resourcefulness.Ask probing  questions to define customer needs/concernsProviding accurate and complete responses to customers in a easily understood languageEducating customers on DTV products and servicesBe on time and follow assigned work schedules.Follow all work policies and procedures mandated by the management staff.Utilize appropriate escalation process, when requiredEducation & Professional Certifications: High School Diploma or State recognized equivalentCandidate Profile:Minimum of  6 months customer service experience is preferredSuccessful Background check and drug screen (State laws applicable)Demonstrates proficiency in navigating Windows Operating System, including the ability to launch applications, browse and search for files, save and store files, and reboot a computer.Has fundamental understanding of Internet usage and web technology.Able to verbally provide functional and navigational support to the customers while appropriately logging the call.Able to rotate shifts, as business needs arise.Assessed ability to adapt and communicate effectively with people from a diverse background (e.g., cultural, ethnic, gender, age).Ability to communicate clearly using standard North American business communications language preferred.Strong positive customer service orientated.Dependable with proficient attention to detail.Excellent listening and responding skills while demonstrating empathy.Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer

Customer Support Associate II

Hazelwood, Missouri, United States
Essential Functions/Core Responsibilities  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)     • Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures    • Maintain broad knowledge of client products and/or services    • Prepare complete and accurate work including appropriately notating accounts as required    • Participate in activities designed to improve customer satisfaction and business performance    • Offer additional products and/or services    • Track, document and retrieve information in call tracking database    Candidate Profile  • High school diploma with six plus months of customer service experience preferred    • Courteous with strong customer service orientation    • Strong computer navigation skills and PC Knowledge     • Ability to effectively communicate, both written and verbally     • Ability to learn including strong problem solving skills    • Dependable with proficient attention to detail    • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly    • Tolerance for repetitive work in a fast-paced, high production work environment     • Ability to work as a team member, as well as independently     • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner    • Able to rotate shifts, as needed    • Based on location and/or program, additional experience/skills may be required    *Job requirements may vary by country and will not contravene any local laws    Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.   Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer

Get Connected

Like us on Facebook

Check out our Facebook page to keep up on all the fun things that are happening across our sites, see photos from our recent on-site events, and learn more about our ongoing volunteer projects!

\n
  • Convergys Lublin a Business Partner of KUL

    We are the strategic business partner of the German Philology Faculty of the John Paul II Catholic University of Lublin.

    learn more

  • How We Give Back

    Convergys Poland values giving back to our community. Read about our recent fundraising efforts.

    Learn More