Find careers near:
United States

Why is it Great to Work at Convergys?

Convergys is known to many as a place where incredible careers begin. Whether your career is just beginning or you're making a fresh start, we empower our people through continuous opportunities to grow and ability to explore the many career paths Convergys has to offer.

  • Top Reasons to Work at Convergys

    More than 130.000 people are building careers with us right now. Find out why Convergys is the right place for you.

    View List

  • Build your professional career in customer care, sales, or technical support with the world’s greatest brands.

    Discover Your Career

  • 79% of Managers are promoted from within. Search for opportunities at 150+ locations in 31 countries around the world.

    Apply Now

Featured Careers

Sr. Team Lead, Sales Operations - Bilingual (ENG - SPAN)

Pueblo, Colorado, United States
Essential Functions/Core Responsibilities  • Lead Team Members, foster their professional development and growth via effective coaching and communication and promote teamwork and cooperation     • Coach direct reports on sales and other "Key Performance Indicators" (KPI) on a regular basis to ensure performance metrics are achieved     • Improve sales performance through coaching, motivation and accountability coach direct reports on their performance on a regular basis to ensure performance metrics are achieved     • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment    • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations    • Communicate expectations to employees and provide timely updates and changes    • Provide subject matter expertise in handling escalated customer calls as needed    • Manage team metrics and retention goals. Participate in discussions about reasons for attrition and root cause. Team with Site Leadership to develop actions to reduce attrition where possible. Provide feedback to team members on both call coaching and other daily performance and behavioral activities    • Stay current on internal work processes, policies and procedures. Attend required manager development training    • Promote the Convergys values through both behavior and attitude, including being an advocate for your team members    Candidate Profile  • Associate's degree in related field with four to six years of experience (with at least one year of Progressive Management Experience) preferred    • Highly motivated individual with skills to develop and coach team members to achieve sales and performance expectations    • Strong communication skills, both written and verbal    • Demonstrated ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables    • Demonstrated ability to mentor, coach and provide direction to a team of employees    • Work well under pressure and follow through on items to completion     • Willingness to work a flexible schedule    Career Framework Role Receives assignments as objectives with goals and processes in which to meet the goals.  Interacts with Team Managers/Leaders/Supervisors and team members, other functional areas, management, and outside vendors to complete objectives.  Set priorities for Team Managers/Leaders/Supervisors and team members , and coordinates and supervises the daily activities.  In charge of handling large and / or multiple lines of business.  Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback.  Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager and/or director.  Depending on the size of the program may act as an Operations Manager.Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Customer Support, Healthcare and Technical Support Professionals

Watertown, New York, United States
Essential Functions/Core Responsibilities• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Maintain basic knowledge of client products and/or services• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and business performance• May offer additional products and/or services• Track, document and retrieve information in call tracking database• May respond to customer inquiries by referring them to published materials, secondary sources or more senior staffCandidate Profile• High school diploma with three to six months of relevant experience preferred • Courteous with strong customer service orientation• Strong computer navigation skills and PC Knowledge• Ability to effectively communicate, both written and verbally• Dependable with strong attention to detail• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly• Tolerance for repetitive work in a fast-paced, high production work environment• Ability to work as a team member, as well as independently• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner• Ability to rotate shifts, as needed• Based on location and/or program, additional experience/skills may be required*Job requirements may vary by country and will not contravene any local lawsCareer Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer

Mgr Training

Phoenix, Arizona, United States
The Manager Training will oversee implementation of all training processes and ensure the delivery and facilitation of adult classroom training in support of client and Convergys programs to ensure superior workforce preparation. This position will maintain ongoing partnerships with other business and resource units focused on reducing costs and continual performance improvement.Essential Functions/Core Responsibilities  • Responsible for selecting, training, developing, and managing performance of training staff; providing prompt and objective coaching and counseling; and coordinating, planning, and assigning work• Oversee new hire, continuing education, program specific training, and other training as needed by the business• Ensure successful execution of local training needs including resource planning, measuring program training effectiveness, and managing trainer attrition• Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment• Ensure effective, consistent communication with managers, peers, operations and other resource groups, including day-to-day interaction with clients.• Develop and cultivate partnership with operations, other business units, resource units, and clients• Responsible for on-going classroom observations of direct reports, providing guidance, mentoring, and support that focuses on performance improvement• Monitor and ensure completion of daily training administrative work such as tracking of student data, timekeeping, and other administrative tasks as required in a timely and accurate manner• Responsible for day-to-day functional supervision of learners within the program training and/or other curriculum delivered through a variety of classroom environments, including attendance and student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendationsCandidate Profile • Bachelor's degree in related field from a four-year college or university with more than seven years of relevant experience (with two to four years of Progressive Mgmt Experience) preferred• Prior experience in customer service or call center environment preferred• Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates• Demonstrated ability to mentor, coach and provide direction to a team of employees• Knowledge of general Convergys operating policies and procedures• Ability to work a flexible schedule• Travel requiredCareer Framework Role  Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s).  Is accountable for the performance and results of a team within own discipline or function.  Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.  Adapts departmental plans and priorities to resolve operational challenges.  Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director.  Provides technical guidance to employees, colleagues and/or customers.  Has accountability for results in terms of costs, strategies and employees.Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer

Temporary Associate Trainer

Sergeant Bluff, Iowa, United States
Essential Functions/Core Responsibilities  • Under the guidance of the class Trainer and supervision of the local Training Manager, the Associate Trainer will facilitate the training of classes as required    • Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment    • Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities for technical, customer service, and sales accounts    • Evaluate the performance of agents using tools available such as assessments, playbook observations, etc. and provide recommendations under the guidance of the Trainer and Training Manager    • Convey timely performance information to the Trainer and Training Manager throughout the training process/cycle    • Accountable for achieving individual training performance metrics    • Facilitate transition of trainees from training to production environment, ensuring competency levels meet business needs    • Maintain current product knowledge for each account by taking calls, attending team meetings, and side by side observations    • Participate in Convergys and client training sessions as required     • Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.     • Participate in a positive learning culture under the guidance of the Training Manager to include identifying and communicating areas for curriculum development/enhancement opportunities    Candidate Profile  • Bachelor's Degree in related field from a four-year college or university with less than two years of relevant experience preferred    • Strong communication skills, both written and verbal     • Proficient in  Microsoft Office    • Ability to multi-task, prioritize, and meet timelines on deliverables    • Self-starter, sense of urgency, and works well under pressure    • Strong attention to detail    • Sense of professionalism and ability to develop relationships     Career Framework Role  Performs routine assignments in the entry level of the Professional Career Band.  Uses existing procedures to solve routine or standard problems.  Typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts.  Develops competence by performing structured work assignments.   Receives instruction, guidance and direction from others   Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer

Account Manager

Cincinnati, Ohio, United States
Essential Functions/Core Responsibilities• Partners effectively with Sales in building/maintaining client relationships• Serves as lead client interface on select accounts/research programs• Makes decisions for research design, scoping and pricing• Monitors resource needs and escalates as appropriate to ensure projects are adequately staffed• Leverages extensive research expertise and business knowledge to lead project team members throughout project implementation• Serves as analytic lead on select accounts• Provides ongoing consultation to clients and internal team members• Maintains revenue maintenance; leverages client relationships to grow revenue as wellCandidate Profile• Bachelor's Degree in related field from a four-year college or university with more than seven years of relevant experience preferred • Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates• Ability to effectively present information to internal and external associates• Proven ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment• Demonstrated ability to take initiative and ownership with focus on continuous improvement• Strong customer service disposition and sense of professionalism• Solid understanding of the organization's business operations and industry. Demonstrated business acumen• Demonstrated ability to comprehend, analyze, and interpret• Strategic thinker with demonstrated ability to influence• Holistic leadership perspective and business maturity in all decision-making and interactions• Mastery of marketing research practices and principlesCareer Level DescriptionIs recognized as an expert in own function within the organization.  Frequently contributes to the development of new theories and methods.  Requires specialized depth and/or breadth of expertise.  Interprets internal or external business issues and recommends solutions/best practices.  Solves complex problems; takes a broad perspective to identify solutions.  Works independently, with guidance in only the most complex situationsDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Research Project Manager

Cincinnati, Ohio, United States
Essential Functions/Core Responsibilities• Proactively manages project status, creatively solving complex problems and conflicts to ensure project success• Provides ongoing consultation to clients and internal team members• Leads cross-functional project teams• Drives process improvement and innovation• Manages complex research programs• Makes valuable contributions in analytic planning meetings• Facilitates best practice development• Manages projects through all phases, including initial launch• Owns department initiatives and sees through to completion• Reacts to challenging situations with resourcefulness, creativity and client focus• Brings organization and consistency to unstructured project environmentsCandidate Profile• Bachelor's Degree in related field from a four-year college or university with four to six years of relevant experience preferred • Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates• Advanced Microsoft Office skills• Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment• Demonstrated ability to take initiative and ownership with focus on continuous improvement• Excellent attention to detail• Strong customer service disposition and sense of professionalism• Solid understanding of the organization's business operations and industry. Demonstrated business acumen• Demonstrated ability to comprehend, analyze and interpret• Demonstrated knowledge of marketing research practices and principles• PMP certified preferredCareer Level DescriptionRequires in-depth knowledge and experience.  Broad application of principles, theories and concepts in applicable discipline.  Solves complex problems; takes a new perspective using existing solutions.  Works independently; receives minimal guidance.  Acts as a resource for colleagues with less experience.  Represents the level at which career may stabilize for many years or even until retirement.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Senior Database Administrator

Lake Mary, Florida, United States
Essential Functions/Core Responsibilities• Responsible for allocating system storage and planning/projecting future storage needs for the database systems at both the operating system level and the database level• Monitors and optimizes the performance of the database by managing/monitoring disks, disk load balancing, memory utilization, and I/O performance• Responsible for optimizing data access and performance by tuning indexes.Create, maintain, and promote database objects including tables, indexes, views, stored procedures, triggers and functions• Work with developers and end users to determine requirements, develop relational data models and assist in defining and coding complex SQLs• Conduct technical walk through of new database designs with the project team to ensure databases fit client requirements, corporate data model and technical standards• Ensure database backup and recovery strategies are in place and are being successfully executed and system backups are coordinated with appropriate Data Center personnel• Performs installations and upgrades of database software, monitoring and fixing and bugs resulting from a new release• Provide estimates for work involved in new and ongoing projects, software upgrades and data conversions• Provide on-call technical support as requiredCandidate Profile• Bachelor's Degree in related field from a four-year college or university with four to six years of relevant experience preferred • Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates• Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment• Demonstrated ability to take initiative and ownership with focus on continuous improvement• Excellent attention to detail• Strong customer service disposition and sense of professionalism• Solid understanding of the organization's business operations and industry. Demonstrated business acumenNo relocation is provided.Convergys is an EEO/AA/M/F/Vet/Disability EmployerCareer Framework RoleRequires in-depth knowledge and experience. Broad application of principles, theories and concepts in applicable discipline. Solves complex problems; takes a new perspective using existing solutions. Works independently; receives minimal guidance. Acts as a resource for colleagues with less experience. Represents the level at which career may stabilize for many years or even until retirement.DisclaimerConvergys is an EEO/AA/M/F/Vet/Disability Employer.The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Human Resources Business Partner

Johnstown, Pennsylvania, United States
Core ResponsibilitiesAssist with the development, administration, support, and management of employee relations functionsSupport, consult, and guide management at all levels of the organization on employee relation issuesProvide input and solutions for solving specific team concernsAct as a mediator between opposing views of personalitiesUnderstand current state of Management Development functions and propose new strategies to improve processes when necessaryProvide Human Resources related training at all levels of management as needed, including preventative training to ensure policy adherence and damage controlCreate materials that update and inform management on pertinent work force issues and concernsReview exit interviews and summarize data for management reviewMonitor and report on employee morale by proactively addressing employee relations and potential legal issues with management's cooperationAssist with interpreting policies, regulations, and programs in a manner conducive to company goalsSupport community events and programs such as United Way, Blood Drives, etc.Coordinate, schedule, and promote programming efforts for specialized needs of division and departmentsResearch some complex employee issues, and if necessary, coordinate efforts through Human Resources and/or LegalResponsible for selecting, training, developing, and managing performance of professional and non-exempt direct reports; providing prompt and objective coaching and counseling; and coordinating, planning, and assigning work for staff in accordance with the organization's policies and applicable legal requirementsCandidate Profile:Bachelor's degree in Human Resources Management, Business Administration, or related field from a four-year college or universityPHR certification desiredFour to six years Human Resources experience or equivalent combination of education and experienceMust have proficiency with various software applications programs including Microsoft Outlook, Word, and ExcelExcellent negotiation and problem solving skillsAbility to organize and prioritize projects in a fast-paced, deadline-oriented and rapidly changing business environmentSolid oral and written communication skillsProficient knowledge of local employment, wage and hour laws, family and medical leave, equal employment opportunity (e.g., FMLA, EE0)Ability to motivate people in a dynamic environmentExperience in managing functional groupsExperience in a call center environment strongly desiredConvergys is an EEO/AA/M/F/Vet/Disability Employer

Get Connected

Like us on Facebook

Check out our Facebook page to keep up on all the fun things that are happening across our sites, see photos from our recent on-site events, and learn more about our ongoing volunteer projects!

\n
  • Our Values

    Our new brand values reflect who we are and what we stand for as a business.

    learn more

  • Our Communities

    Through the Convergys Community Action Network (CAN), we continually improve the quality of life for communities around the world.

    learn more