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Featured Careers

Inbound / Outbound Retention Sales Representative

Phoenix, Arizona, United States
Essential Functions/Core Responsibilities• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Maintain basic knowledge of client products and/or services• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and business performance• May offer additional products and/or services• Track, document and retrieve information in call tracking database• May respond to customer inquiries by referring them to published materials, secondary sources or more senior staffCandidate Profile• Courteous with strong customer service orientation• Strong computer navigation skills and PC Knowledge• Ability to effectively communicate, both written and verbally• Dependable with strong attention to detail• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly• Tolerance for repetitive work in a fast-paced, high production work environment• Ability to work as a team member, as well as independently• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner• Ability to rotate shifts, as needed• Based on location and/or program, additional experience/skills may be required*Job requirements may vary by country and will not contravene any local lawsDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer

Seasonal Healthcare Customer Service Representative $14hr. Laredo

Laredo, Texas, United States
Seasonal Healthcare Customer Service Representative $14hr. LaredoInterested in a new kind of opportunity?  Join the Convergys team today to provide compassionate, valuable advisor support to UnitedHealthcare consumers!   This seasonal opportunity allows you to:Obtain your State Life, Accidental, Health & HMO Insurance License FREE of cost -  a $1,000 value (starting as early as May 2017) including:11 days of paid instructor supported classroom training; andAll books, materials, and resources;Testing & licensing fees.Complete five weeks of additional, paid product and sales training (Fall 2017)Earn $14/hr as a Seasonal Healthcare Customer Service RepresentativeBenefit from a commission and bonus program with a team of experienced advisors to help you achieve your goalsSound too good to be true? We’re looking for some pretty special folks to fill these roles.  To be successful you must:Provide a compassionate and people-centric consumer experience that focuses on:Identifying the consumer’s insurance needs;Recommending the RIGHT insurance package for each consumer; andCompleting each transaction to ensure the consumer’s appropriate coverage.Be able to deliver exceptional support for as many as 20 consumers each and every day remembering that behind every call is real person seeking help, guidance, and support.Possess exceptional communication skills and the ability to create meaningful connections.  You must be driven by integrity and a desire to deliver an exceptional consumer experience.Spaces are limited - apply now and SECURE your spot!!Already have your license?  You may qualify for an additional bonus!**NOTE: This opportunity is contingent upon the successful completion of a criminal background check & drug test. **JOB SUMMARY: In this consultative sales role you’ll work with warm leads; inbound callers will contact you to review their options and for assistance in completing their annual enrolment.  Your primary goal is to match the consumer to the right insurance package and complete the enrolment.  You’ll follow through on the sale ensuring all required documentation is completed and submitted.Dimension & Scope: Using highly effective sales skills, agents will proactively sell healthcare products by listening to buyer’s needs and matching appropriate products. The environment will be highly goal focused with an emphasis on providing accurate information and consultatively selling policies to approximately one half of the consumers contacted. Sales position but soft skills are required to successfully connect consumers and products.Principal Duties and Responsibilities:Actively participate in ongoing training and compliance to all state rules and regulations.Ensure accuracy of information collected.Participate in activities designed to improve consumer satisfaction and business performance.Place and/or receive consumer inquiries that may require deviation from a script or sales flow process.Conduct effective consultative selling by asking appropriate questions and matching the right product to the consumer’s needs, resulting in closed sales as well as increased consumer satisfaction.Maintain broad knowledge of products, pricing, procedures, and other important issues through management communications, meetings, client focus groups, and formal training.Comply with all do-not-call and insurance regulatory standards.Education & Professional Certifications:High school diploma or GEDCandidate Profile:Demonstrated success in an inbound or outbound sales environment.Strong goal orientation. Must provide good examples of how they set challenging goals and strive to achieve personal success.Capacity to learn complex processes and policies.Ability to successfully take tests and retain knowledge.Knowledge of computer operations.Detail oriented with examples of how they have been able to ensure high quality work.Willingness to rotate shifts, as needed.Positive orientation: as in focused on how to achieve success, not on barriers.Courteous with strong consumer service orientation.Dependable and flexible.Good listening and responding skills.Possess a drive to achieve as well as insight into self and others.Environment, Physical & Other Requirements: Ability to perform light hand activity work at a computer/telephone station in an office environment. Position is primarily sedentary. May stretch or stand at workstation for short periods at employee’s option, as long as such activity does not detract from the employee’s work, or interfere with other employees.EEOCPlease note: any correspondence regarding a Convergys opportunity, interview, or job offer will come from an official company email address. Be sure to verify the email address in the mailto: section to confirm that it is an official Convergys email address (mailto: name@convergys.com).EEOCDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer

Associate Trainer

Tucson, Arizona, United States
Essential Functions/Core Responsibilities  • Under the guidance of the class Trainer and supervision of the local Training Manager, the Associate Trainer will facilitate the training of classes as required    • Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment    • Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities for technical, customer service, and sales accounts    • Evaluate the performance of agents using tools available such as assessments, playbook observations, etc. and provide recommendations under the guidance of the Trainer and Training Manager    • Convey timely performance information to the Trainer and Training Manager throughout the training process/cycle    • Accountable for achieving individual training performance metrics    • Facilitate transition of trainees from training to production environment, ensuring competency levels meet business needs    • Maintain current product knowledge for each account by taking calls, attending team meetings, and side by side observations    • Participate in Convergys and client training sessions as required     • Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.     • Participate in a positive learning culture under the guidance of the Training Manager to include identifying and communicating areas for curriculum development/enhancement opportunities    Candidate Profile  • Bachelor's Degree in related field from a four-year college or university with less than two years of relevant experience preferred    • Strong communication skills, both written and verbal     • Proficient in  Microsoft Office    • Ability to multi-task, prioritize, and meet timelines on deliverables    • Self-starter, sense of urgency, and works well under pressure    • Strong attention to detail    • Sense of professionalism and ability to develop relationships     Career Framework Role  Performs routine assignments in the entry level of the Professional Career Band.  Uses existing procedures to solve routine or standard problems.  Typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts.  Develops competence by performing structured work assignments.   Receives instruction, guidance and direction from others   Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer

Talent Acquisition Coordinator

Tampa, Florida, United States
Essential Functions/Core Responsibilities• Responsible for assisting with the administration of recruitment programs• Receive, screen, and file incoming resumes, background, and reference checks• Schedule and may conduct initial screening interviews and coordinate with hiring managers for telephone interviews and/or face-to-face interviews with prospective applicants• Ensure the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools• Promote the Company image to candidates and external service providers• Provide general support for the TA department(s) and related stakeholders, as necessary• May administer typing and math tests to prospective applicants• May assist with generating new hire packets and scheduling background checks and drug tests for prospective applicantsCandidate Profile• Associate's Degree in related field and 1-3 years of relevant experience preferred • Effective communication skills, both written and verbal• Proficient in  Microsoft Office• Ability to multi-task and meet timelines on deliverables; ability to work in high-velocity environment• Detail-oriented• Ability to handle and maintain confidential information   Careel Level DescriptionHas developed knowledge and skills through formal training or considerable work experience.  Entry level often for those with work experience in the skill area.  Works within established procedures with a moderate degree of supervision.  Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer

Data Specialist- Customer Experience

Westminster, Colorado, United States
Essential Functions/Core Responsibilities  • Consult with clients on business operations and performance initiatives    • Gather and review client documentation related to existing business operations, processes, capabilities, and metrics    • Support the project team to successfully complete all phases of a data analysis project, including but not limited to: Planning, Data Collection, Data Cleansing, Analysis, and Recommending Solutions    • Perform analysis of large client data sets and provide recommendations for improvement related to the project initiative with limited direction from Project Lead    • Support the project team to successfully complete all phases of a data analysis project, including but not limited to: Planning, Data Collection, Data Cleansing, Analysis, and Recommending Solutions    • Interact with both external clients and internal resources while at client site to support the due diligence process    • Support development of client deliverables (includes: ROI analysis, statistical analysis, strategic assessments, communications, and business processes)     • Conduct internal presentations to project team and related stakeholders from various functional areas, such as Sales and Program Management    • Develop approach, document tasks, and manage timeline for individual work streams in support of overall project    Candidate Profile  • Bachelor's degree in related field from a four-year college or university with two to four years of consulting or analytics experience preferred• Strong communication skills, both written and verbal    • Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables    • Self-starter, sense of urgency, and works well under pressure    • Strong attention to detail    • Sense of professionalism and ability to develop relationships    • Proficient in Microsoft Office     Career Framework RoleRequires knowledge and experience in own discipline; still acquiring higher level knowledge and skills. Analyzes possible solutions using standard procedures and principles. Builds knowledge of the organization, processes and customers. Solves a range of straightforward problems. Receives a moderate level of guidance and direction   Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. EEO/AA/M/F/Vet/Disability Employer

Specialist Analytic Consulting

Westminster, Colorado, United States
Essential Functions/Core Responsibilities  • Consult with clients on business operations and performance initiatives    • Gather and review client documentation related to existing business operations, processes, capabilities, and metrics    • Support the project team to successfully complete all phases of a data analysis project, including but not limited to: Planning, Data Collection, Data Cleansing, Analysis, and Recommending Solutions    • Perform analysis of large client data sets and provide recommendations for improvement related to the project initiative with limited direction from Project Lead    • Support the project team to successfully complete all phases of a data analysis project, including but not limited to: Planning, Data Collection, Data Cleansing, Analysis, and Recommending Solutions    • Interact with both external clients and internal resources while at client site to support the due diligence process    • Support development of client deliverables (includes: ROI analysis, statistical analysis, strategic assessments, communications, and business processes)     • Conduct internal presentations to project team and related stakeholders from various functional areas, such as Sales and Program Management    • Develop approach, document tasks, and manage timeline for individual work streams in support of overall project    Candidate Profile  • Bachelor's degree in related field from a four-year college or university with two to four years of consulting or analytics experience preferred• Strong communication skills, both written and verbal    • Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables    • Self-starter, sense of urgency, and works well under pressure    • Strong attention to detail    • Sense of professionalism and ability to develop relationships    • Proficient in Microsoft Office     Career Framework RoleRequires knowledge and experience in own discipline; still acquiring higher level knowledge and skills. Analyzes possible solutions using standard procedures and principles. Builds knowledge of the organization, processes and customers. Solves a range of straightforward problems. Receives a moderate level of guidance and direction   Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. EEO/AA/M/F/Vet/Disability Employer

Customer Support, Healthcare and Technical Support Professionals

Watertown, New York, United States
Essential Functions/Core Responsibilities• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Maintain basic knowledge of client products and/or services• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and business performance• May offer additional products and/or services• Track, document and retrieve information in call tracking database• May respond to customer inquiries by referring them to published materials, secondary sources or more senior staffCandidate Profile• High school diploma with three to six months of relevant experience preferred • Courteous with strong customer service orientation• Strong computer navigation skills and PC Knowledge• Ability to effectively communicate, both written and verbally• Dependable with strong attention to detail• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly• Tolerance for repetitive work in a fast-paced, high production work environment• Ability to work as a team member, as well as independently• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner• Ability to rotate shifts, as needed• Based on location and/or program, additional experience/skills may be required*Job requirements may vary by country and will not contravene any local lawsCareer Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer

Administrative Assistant

Tampa, Florida, United States
Essential Functions/Core Responsibilities• Responds to routine telephone requests which have standard answers; refers calls and visitors to appropriate staff• Prepares business presentation documents and spreadsheets• Types, may take transcribe dictation, and establishes and maintains a variety of office files• Maintains manager's calendar, makes appointments, and arranges for meeting rooms• Maintains recurring internal reports• Requisitions supplies, printing, maintenance, or other services through appropriate channels• Performs other duties as assignedCandidate Profile• Associate's Degree in related field with one to three years of relevant experience preferred• Effective communication skills, both written and verbal• Ability to multi-task and meet timelines on deliverables• Detail-oriented• Proficient in Microsoft OfficeCareer Level DescriptionHas developed knowledge and skills through formal training or considerable work experience.  Entry level often for those with work experience in the skill area.  Works within established procedures with a moderate degree of supervision.  Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer

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