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Featured Careers

Healthcare Customer Support Representative

Sergeant Bluff, Iowa, United States
Convergys in Sergeant Bluff, Iowa is Now Hiring!!!!Be part of a team culture that is full of excitement and fun!!!Navigating today’s complex health care system can be tricky. What are my premiums? Am I covered for my upcoming knee surgery? What about my plan deductible? It is important that we are able to get the answers to these and other questions about our preferred health insurer quickly. United Healthcare takes these concerns seriously, and is always striving to provide the best possible customer service experience for its members.Here is where you step in!Convergys in Sergeant Bluff, IA is hiring Customer Support Advocates to support United Healthcare in their mission to provide members with concise, easy to understand information about their health insurance accounts. At Convergys, our Customer Support Advocates are able to inform and educate on members’ billing status, deductibles, available providers, and even coverage levels; anything a member may need on their journey toward good health!If this all sounds a bit intimidating, FEAR NOT! We will start you off with a full-time, paid training , designed to make you the Healthcare expert we know you can be!Our ideal candidate possess the following:Empathy and compassion to assist customers with their wants and needsMaintain and promote a positive and productive attitudeAbility to handle and respond to customers issues surrounding their accountThe willingness to succeed in a customer service settingThe desire to achieve more by learning and applying problem solving techniquesAbility to work as a team as well as independentlyEffectively communicates, both written and verballyAbility to multi-task and adapt to changeDependable and flexible to rotate shifts, as neededHigh school diploma or GED is required and you must be at least 18 years of agePrincipal Duties and ResponsibilitiesAssist customers with their Medicare account by researching and providing resolution to questions and problems at handApply problem solving skillsProvide attention to detailEnsure service delivered to customers meet contractual Key Performance Indicator (‘KPIs’)Demonstrate enthusiasm and build rapport with the customer by actively listeningPrepare complete and accurate work including appropriately notating accounts as requiredParticipate in activities and ongoing training designed to improve customer experience and business performanceAbility to handle and respond to inbound phone calls and callback when neededAssist customers with processes in connection to their account and their issuesResearch and resolve inquires through one call resolutionBasic knowledge of PC-based internet and software applicationsBasic understanding of insurance for Medicare customers Base pay of $11 an hour with incentives up to $15 an hour Casual dress code Offsite engagement activities Ability to move to prime production schedules based on performance and tenure Paid Time Off (PTO)Tuition Reimbursement Corporate perks and discounts Job Type: Full-timeSalary: $11.00 to $15.00 /hourConvergys is an EEO/AA/M/F/Vet/Disability Employer .Employee Referral Bonuses401(k) Savings PlanHealth, Dental and Vision InsuranceMonday through Friday paid trainingCaring and compassionate work environmentBonus paid by United Healthcare for scheduling appointments

Customer Service and Sales Associate

Laredo, Texas, United States
Customer Support Associate II in Laredostarting at $9.25/hour base pay; up to $13+/hour based on performanceJob Description SummaryThe Customer Support Associate II position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.Job Description Essential Functions/Core Responsibilities  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures  • Maintain broad knowledge of client products and/or services• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and business performance• Offer additional products and/or services • Track, document and retrieve information in call tracking database    Candidate Profile  • High school diploma with six plus months of customer service experience preferred • Courteous with strong customer service orientation• Strong computer navigation skills and PC Knowledge • Ability to effectively communicate, both written and verbally  • Ability to learn including strong problem solving skills• Dependable with proficient attention to detail• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly• Tolerance for repetitive work in a fast-paced, high production work environment • Ability to work as a team member, as well as independently • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner• Able to rotate shifts, as needed• Based on location and/or program, additional experience/skills may be required*Job requirements may vary by country and will not contravene any local laws    Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.EEO/Vet/Disability EmployerPlease note: any correspondence regarding a Convergys opportunity, interview, or job offer will come from an official company email address. Be sure to verify the email address in the mailto: section to confirm that it is an official Convergys email address (mailto: name@convergys.com).DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Account Director

USA, Ohio, United States
·         Develop and implement sales account and business partnership strategies and programs to increase organic sales growth    ·         Ensure proper execution and delivery on set annual revenue and operating income targets    ·         Develop and implement a long term account strategy (3-5 year account expansion plan)     ·         Establish long-term business relationships at the highest organizational levels within the account to increase sales through value-add business partnership    ·         Identify and implement the go-to market strategy to deliver on the short-term and long-term revenue and operating income targets    ·         Ensure structured feedback mechanisms are in place to measure success and to achieve customer satisfaction levels of sold and implemented services     Candidate Profile·         Bachelor's degree in related field from a four-year college or university with more than twelve years of relevant experience (with four to six years of Progressive Mgmt Experience) preferred·         Mastery of communication skills and styles, both written and verbal. Demonstrated ability to effectively present information to internal and external associates    ·         Advanced Microsoft Office skills    ·         Proven ability to lead and organize multi-disciplinary projects and initiatives in a fast-paced and deadline-oriented business environment with broad impact    ·         Demonstrated ability to lead strategy behind mentoring and coaching for team(s) and to act as leadership advisor to lower-level management    ·         Demonstrated ability to champion significant projects, programs, and business initiatives using creativity and ingenuity    ·         Demonstrated ability to lead and mentor team on developing lasting customer relationships    ·         Extensive understanding of the organization's business operations and industry. Knowledgeable of emerging trends and industry practices    ·         Advanced ability to comprehend, analyze, and interpret    Strategic thinker with demonstrated ability to influence

Sales Director

USA, Arizona, United States
Essential Functions/Core Responsibilities• Responsible for new business sales within assigned markets or existing clients  • Champion the effort to grow and maintain the corporation's primary and long-term revenue base  • Develop a thorough understanding of prospect or client short-term and long-term strategic requirements through discussions with existing and prospective client executive management  • Partner with Sales Leadership to establish optimal sales strategy for particular pursuits, based on client interactions  • Collaborate with Sales Support; Account Management; Operations and other departments to ensure the client's expectations are being met or exceeded  • Provide customer and market intelligence back to Sales, Account Management, Operations, and Finance regarding Convergys strengths, weaknesses, opportunities and threats based on sales pursuit interactions  • Monitor economic and legal trends that could affect sales  • Maintain and update salesforce.com database with sales pursuit informationCandidate Profile• Master's Degree in related field from a four-year college or university with fifteen or more years related experience preferred • BPO sales experience is highly desired  • Expert in communication skills and styles, both written and verbal. Demonstrated ability to effectively present information to internal and external associates  • Proven ability to lead and organize multi-disciplinary projects and initiatives in a fast-paced and deadline-oriented business environment with industry impact  • Proven ability to champion significant projects, programs, and business initiatives using creativity and ingenuity  • Mastery of the organization's business operations and industry. Externally recognized as subject matter expert on emerging trends and industry practices  • External Thought Leader with proven ability to significantly influence  • Advanced Microsoft Office skills

Senior Recruiter

Phoenix, Arizona, United States
Job DescriptionEssential Functions/Core Responsibilities  • Responsible for development, implementation and administration of recruitment programs    • Assist with development of innovative, creative, and proactive recruitment strategies to meet the business needs of each client, internal department, and appropriate stakeholders    • Conduct initial screening interviews, telephone interviews, and/or face-to-face interviews with prospective applicants    • Work with hiring manager(s) and appropriate statekholders to determine final decisions on candidate hiring; make recommendations on appropriate hire(s) based on need and candidate interaction    • Partner with HR and Compensation to offer competitive compensation packages and facilitate negotiation with candidates    • Leverage various resources - internet, community organizations, print media, formal/informal networks, colleges, trade associations - to directly and indirectly source qualified candidates    • Surfaces candidates and develops networks of people and processes to support a strong pipeline of qualified candidates    • Ensures the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools    • Responsible for developing and applying an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role     • Maintain consistent standards for all applicants and ensures compliance with all local rules and regulations related to hiring and recruiting    • Promote the Company image to candidates and external service providers and ensures that the Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behavior for all involved in the recruiting processs    Candidate Profile  • 2-4 years relevant experience    • Bachelor's Degree preferred • Strong communication skills, both written and verbal    • Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables    • Proficient in Microsoft Office    • Self-starter, sense of urgency, works well under pressure, ability to work in high-velocity environment    • Awareness of recruiting metrics and trends: retention, quality of hire, net throughput, etc.    • Sense of professionalism and ability to develop relationships    • Strong attention to detail    • Ability to handle and maintain confidential information    Careel Level Description  Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills.  Analyzes possible solutions using standard procedures and principles.  Builds knowledge of the organization, processes and customer.  Solves a range of straightforward problems.  Receives a moderate level of guidance and direction.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer

Coordinator, Talent Acquisition

Tucson, Arizona, United States
Essential Functions/Core Responsibilities• Responsible for assisting with the administration of recruitment programs  • Receive, screen, and file incoming resumes, background, and reference checks  • Schedule and may conduct initial screening interviews and coordinate with hiring managers for telephone interviews and/or face-to-face interviews with prospective applicants  • Ensure the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools  • Promote the Company image to candidates and external service providers  • Provide general support for the TA department(s) and related stakeholders, as necessary  • May administer typing and math tests to prospective applicants  • May assist with generating new hire packets and scheduling background checks and drug tests for prospective applicants  Candidate Profile• Associate's Degree in related field and 1-3 years of relevant experience preferred  • Effective communication skills, both written and verbal  • Proficient in  Microsoft Office  • Ability to multi-task and meet timelines on deliverables; ability to work in high-velocity environment  • Detail-oriented  • Ability to handle and maintain confidential information    Careel Level DescriptionHas developed knowledge and skills through formal training or considerable work experience.  Entry level often for those with work experience in the skill area.  Works within established procedures with a moderate degree of supervision.  Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions.  Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer​

Seasonal Work at Home Customer Service Rep-Mississippi

USA, Mississippi, United States
Calling all customer service agents in the state of Mississippi!Currently hiring seasonal customer service agents for a large gourmet food & gifts retailer for the Holiday season.Earn $11.50/hr as a Seasonal Customer Service Representative with PAID training!Position starting as soon as October 26th and runs through mid-December. MUST have open availability for the duration of position.In this position you will be handling inbound calls for order placement, and upselling add-ons to compliment the order. Customers will also be calling in with order inquiries or issues. Your goal will be to resolve the issue while maintaining a high level of professionalism.Minimum Requirements/Additional Info:High School Diploma or GED and at least one year of customer service experience We need you to have your own PC (less than six years old) and high-speed Internet service, both of which will be tested as part of the application process.  You can work from a laptop, but will need to be hard-wired while working. Your monitor will need to be 15.6” – minimum (capable of 1024 x 768).  A flat panel display is highly recommended; televisions cannot be used as monitors. (External monitors are permitted for laptops) A quiet, distraction-free, location in your home to work. A telephone (landline or cell) is required for part of your training and team calls.  This phone is not used receive your incoming work calls; your Internet connection is used for that. An approved headset and flash drive will be required before you start working with us.  They are not required as part of the application process, so please do not purchase them before we extend a job offer to you. A strong candidate will be computer/Internet savvy, comfortable operating in several applications simultaneously. We need you to be a “people person” who enjoys talking and assisting others.  Think about how much you enjoy receiving excellent customer service yourself!  Well, we need you to take pride in providing that same great service to others.We require 7 days/week availability, as customer service is something that is provided by most companies every day of the week. Schedules vary and will be discussed during the interview. Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer

Sales Associate II

Valdosta, Georgia, United States
The Sales Associate II position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling products and services. This position is responsible for processing customer orders and sales; providing/receiving information; selling client products/service as well as providing basic customer service support.Job DescriptionEssential Functions/Core Responsibilities  • Achieving specific sales targets and maximizing sale opportunities on each and every call • Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs• Maintain broad knowledge of products, pricing, promotions, and procedures• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer• Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and sales performance• Answer billing questions by talking through components of customer accountsCandidate Profile  • High school diploma with six months of sales experience preferred• Demonstrated sales technique and product knowledge preferred• Courteous with strong customer service orientation• Strong communication and negotiation skills required• Ability to effectively communicate, both written and verbally• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly• Strong computer navigation skills and PC Knowledge• Ability to learn and think conceptually• Dependable with proficient attention to detail• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner• Able to rotate shifts, as needed• Based on location and/or program, additional experience/skills may be required*Job requirements may vary by country and will not contravene any local lawsCareer Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels. Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer

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