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Featured Careers

Healthcare Customer Support * HIRING PROFESSIONALS LOOKING TO ADVANCE

Longview, Texas, United States
Essential Functions/Core Responsibilities• Achieve specific sales targets and maximizing sale opportunities on each and every call• Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs• Maintain broad knowledge of products, pricing, promotions, and procedures• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer• Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and sales performance• Answer billing questions by talking through components of customer accountsCandidate Profile• High school diploma with three to six months of sales experience preferred • Courteous with strong customer service orientation• Strong communication and negotiation skills required• Ability to effectively communicate, both written and verbally• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly• Basic computer navigation skills and PC Knowledge• Tolerance for repetitive work in a fast paced environment• Ability to work as a team member, as well as independently• Dependable with proficient attention to detail• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner• Able to rotate shifts, as needed• Based on location and/or program, additional experience/skills may be required*Job requirements may vary by country and will not contravene any local lawsCareer Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer.

Sales Associate II

Valdosta, Georgia, United States
The Sales Associate II position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling products and services. This position is responsible for processing customer orders and sales; providing/receiving information; selling client products/service as well as providing basic customer service support.Job DescriptionEssential Functions/Core Responsibilities  • Achieving specific sales targets and maximizing sale opportunities on each and every call • Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs• Maintain broad knowledge of products, pricing, promotions, and procedures• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer• Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and sales performance• Answer billing questions by talking through components of customer accountsCandidate Profile  • High school diploma with six months of sales experience preferred• Demonstrated sales technique and product knowledge preferred• Courteous with strong customer service orientation• Strong communication and negotiation skills required• Ability to effectively communicate, both written and verbally• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly• Strong computer navigation skills and PC Knowledge• Ability to learn and think conceptually• Dependable with proficient attention to detail• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner• Able to rotate shifts, as needed• Based on location and/or program, additional experience/skills may be required*Job requirements may vary by country and will not contravene any local lawsCareer Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels. Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer

Sales Associate- Customer Loyalty Group

Columbus, Georgia, United States
Principal Duties and Responsibilities: Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.Understand the customer needs and requirements and present solutionAbility to build rapport and respond to all customer inquiries and requests Ability to use effective listening skills, communicate with clarity, and maintain an attitude that conveys respect, assistance, honesty, and resourcefulness.Ask probing  questions to define customer needs/concernsProviding accurate and complete responses to customers in a easily understood languageEducating customers on DTV products and servicesBe on time and follow assigned work schedules.Follow all work policies and procedures mandated by the management staff.Utilize appropriate escalation process, when requiredEducation & Professional Certifications: High School Diploma or State recognized equivalentCandidate Profile:Minimum of  6 months customer service experience is preferredSuccessful Background check and drug screen (State laws applicable)Demonstrates proficiency in navigating Windows Operating System, including the ability to launch applications, browse and search for files, save and store files, and reboot a computer.Has fundamental understanding of Internet usage and web technology.Able to verbally provide functional and navigational support to the customers while appropriately logging the call.Able to rotate shifts, as business needs arise.Assessed ability to adapt and communicate effectively with people from a diverse background (e.g., cultural, ethnic, gender, age).Ability to communicate clearly using standard North American business communications language preferred.Strong positive customer service orientated.Dependable with proficient attention to detail.Excellent listening and responding skills while demonstrating empathy.Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer

Operations Manager

Charlotte, North Carolina, United States
Essential Functions/Core Responsibilities  • Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed    • Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)     • Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements    • Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)    • Create and maximize relationships with client partners    • Provide leadership and guidance to direct reports  to ensure consistent administration of company policies and standards;  define and implement any corrective actions needed to meet operational performance    • Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching    • Create a positive work environment  through employee engagement; resolve employee relation issues in a professional and timely manner    • Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement    • Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements    • Attend business reviews with the client    • Handle a team of team leaders    Candidate Profile  • Associate's Degree in related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred    • Call center experience preferred    • Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback    • Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal    • Work well under pressure and follow through on items to completion while maintaining professional demeanor    • Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates    • Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment    • Demonstrated ability to mentor, coach and provide direction to a team of employees    • Willingness to work a flexible schedule    Career Framework Role  Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s).  Is accountable for the performance and results of a team within own discipline or function.  Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.  Adapts departmental plans and priorities to resolve operational challenges.  Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director.  Provides technical guidance to employees, colleagues and/or customers.  Has accountability for results in terms of costs, strategies and employees.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer

Technical Support Advisor-Tier 1

Erlanger, Kentucky, United States
NOW HIRING!Convergys is now hiring "Tier 1 Technical Support Advisors" to work in our contact center!This position requires flexible scheduling, a high school diploma (or GED), previous customer service and/or technical support experience.Why work for Convergys in Erlanger, KY?* $12.00-$13.00/hour with an opportunity to earn more with incentives and shift differentials_ * Excellent Benefits (medical dental, vision, 401K) Also great Tuition Reimbursement! _* Casual Dress Code* Fun and vibrant working atmosphere*Employee Referral Contests and rewardsIf that isn’t enough we also offer:Opportunities for advancement-more than 79% of our management employees are promoted from within and we have sites throughout the world.Duties:* Handle questions via phone addressing hardware, software, cable, internet or telephone related issues.* Reporting/escalating issues through the appropriate channels.* Effectively communicate (verbally & written) information with his/her team members & customers alike.* Diagnosing & providing a path to resolving various technical issues.* Proactively identifies ways to avoid recurrence of customer issues by improving the processes, reviewing technical articles, & recommending changes.* Strive to meet highest level of customer satisfaction by resolving customers issue in professional & timely manner.* Multitasking through multiple systems while troubleshooting with customers.* Additional responsibility as business needs dictateRequired Skills:* Excellent Customer Service Skills* Strong written, verbal and organization skills* Superior time management and prioritization skills* Proficiency with navigating through multiple systems* Experience working in telecommunications preferred* Typing skills 35 WPM* Deductive Reasoning Skills* Excellent listening skills* Ability to learn new products quickly* Probing and Problem solving skills*Knowledge of basic computer operations. .*Courteous with strong customer service orientation.*Dependable with proficient attention to detail.*Good listening and responding skills.*Possess a drive to achieve goalsEducation & Professional Certifications:*High school diploma or equivalent.Environment, Physical & Other Requirements:*Ability to perform light hand activity work at a computer/telephone station in an office environment. Position is primarily sedentary.*May stretch or stand at workstation for short periods at employee’s option, as long as such activity does not detract from the employee’s work, or interfere with other employees.Qualified candidates please complete your application onlineat www.convergys.com/careersYou may also text or call 859.334.0588.Email us at: [email protected] ACCEPT WALK-INS MONDAY THROUGH FRIDAY 9AM-11AM 1PM-3PMNOTE: Selected candidates will be required to undergo an intensive background check, verification of education and employment history.**Convergys is an EOE M/F/D/V.Check out our jobs and apply online at: www.convergys.com/careersCareer Framework RoleHas program required basic skillset to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels .DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title

Temporary Recruiting Coordinator

Laredo, Texas, United States
Essential Functions/Core Responsibilities• Responsible for assisting with the administration of recruitment programs• Receive, screen, and file incoming resumes, background, and reference checks, including completion of I-9 documentations.• Schedule and may conduct initial screening interviews and coordinate with hiring managers for telephone interviews and/or face-to-face interviews with prospective applicants, including sourcing from various job boards on daily basis.• Ensure the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and Workday, including daily internal tracking reports.• Promote the Company image to candidates and external service providers by always providing a great applicant experience.• Provide general support for the TA department(s) and related stakeholders, as necessary, including schedule flexibility per business needs.• May administer typing and math tests to prospective applicants• May assist with generating new hire packets and scheduling background checks and drug tests for prospective applicantsCandidate Profile• Associate's Degree in related field and 1-3 years of relevant experience preferred • Effective communication skills, both written and verbal as well as abiding to a flexible schedule.• Proficient in  Microsoft Office• Ability to multi-task and meet timelines on deliverables; ability to work in high-velocity environment• Detail-oriented• Ability to handle and maintain confidential informationCareel Level DescriptionHas developed knowledge and skills through formal training or considerable work experience.  Entry level often for those with work experience in the skill area.  Works within established procedures with a moderate degree of supervision.  Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Sales Associate II

Chattanooga, Tennessee, United States
Sales Associate IIThe Sales Associate II position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support. Starting base rate of $11.00 hour with a .50 shift differential with an opportunity to earn more through Sales incentives.Opportunities for advancement - 90% of our employees are promoted from within and we have sites throughout the world!Excellent Benefits:  Medical, Dental, Vision, 401K and Tuition Reimbursement after 90 daysCasual Dress Code$150 Referral BonusFun and vibrant working atmosphereLocated on the Carta Bus LineRecently named a Patriotic Employer by the ESRG for the ability to work with Military schedules.  Essential Functions/Core Responsibilities  • Achieve specific sales targets and maximizing sale opportunities on each and every call   • Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs • Maintain broad knowledge of products, pricing, promotions, and procedures• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’) • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer• Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and sales performance  • Answer billing questions by talking through components of customer accountsCandidate Profile•High school diploma with three to six months of sales experience preferred • Demonstrated sales technique and product knowledge• Courteous with strong customer service orientation• Strong communication and negotiation skills required • Ability to effectively communicate, both written and verbally• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly    • Basic computer navigation skills and PC Knowledge• Ability to learn and think conceptually • Dependable with proficient attention to detail• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner• Able to rotate shifts, as needed • Based on location and/or program, additional experience/skills may be required*Job requirements may vary by country and will not contravene any local lawsSuccessful Background check and drug screenCareer Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.       Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.   If you have not been to our Walk in Wednesday event, we would like to invite you to our weekly job fair.            During this event, we will do a basic Pre-screening and answer any questions you may have about Convergys or the job for which you’ve applied.  We could also be scheduling you to come back for an official interview.             Walk In Wednesday occurs every Wednesday from 1:00pm to 4:00pm Eastern time. Thank you for your interest in Convergys and we hope to see you this Wednesday!   Convergys Human Resources Entrance (Eastgate Town Center)5600 Brainerd RoadChattanooga, TN 37411Convergys is an EEO/AA/M/F/Vet/Disability Employer

Customer, Sales, and Technical Support Professionals

Watertown, New York, United States
Essential Functions/Core Responsibilities• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Maintain basic knowledge of client products and/or services• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and business performance• May offer additional products and/or services• Track, document and retrieve information in call tracking database• May respond to customer inquiries by referring them to published materials, secondary sources or more senior staffCandidate Profile• High school diploma with three to six months of relevant experience preferred • Courteous with strong customer service orientation• Strong computer navigation skills and PC Knowledge• Ability to effectively communicate, both written and verbally• Dependable with strong attention to detail• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly• Tolerance for repetitive work in a fast-paced, high production work environment• Ability to work as a team member, as well as independently• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner• Ability to rotate shifts, as needed• Based on location and/or program, additional experience/skills may be required*Job requirements may vary by country and will not contravene any local lawsCareer Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer

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