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Featured Careers

Customer Relationship Advocate

Arnold, Missouri, United States
Essential Functions/Core Responsibilities • Use probing techniques to determine customer needs, perform in-depth research to resolve customer issues, and make offers in an effort to retain the customer’s business• Maintain broad knowledge of products, pricing, promotions, and procedures• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer   • Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer  • Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and sales performance• Answer billing questions by talking through components of customer accounts   Candidate Profile • High school diploma with three to six months of customer service experience preferred• Courteous with strong customer service orientation• Strong communication skills required• Ability to effectively communicate, both written and verbally• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly• Basic computer navigation skills and PC Knowledge• Tolerance for repetitive work in a fast paced environment• Ability to work as a team member, as well as independently• Dependable with proficient attention to detail• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner• Able to rotate shifts, as needed• Based on location and/or program, additional experience/skills may be required*Job requirements may vary by country and will not contravene any local laws   Career Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.      Disclaimer  The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Intraday Coordinator

Olathe, Kansas, United States
Essential Functions/Core Responsibilities  • Distributes accurate and timely agent schedules    • Inputs intraday corrections and exceptions into systems for agent time off and absences    • Monitors inbound volume for unusual activity to ensure staffing needs are met    • Recognize abnormal scheduling issues and escalate as necessary    • Initiates and coordinates trouble tickets and escalate issues as required    • Prepares standard and ad hoc reports for agent availability effectiveness    • Monitors and resolves agent availability concerns via face-to-face communications, phones, and messaging applications with agent(s) and command center    Candidate Profile  • Associate's degree in related field with one to three years of relevant experience preferred   • Proficient in Microsoft Office    • Proficient in resource scheduling/intraday management applications preferred    • Ability to multi-task and meet timelines on deliverables    • Effective communication skills, both written and verbal    • Detail oriented     Career Framework Role  Has developed knowledge and skills through formal training or considerable work experience.  Entry level often for those with work experience in the skill area.  Works within established procedures with a moderate degree of supervision.  Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Recruiter

Las Cruces, New Mexico, United States
Essential Functions/Core Responsibilities  • Responsible for assisting with implementation and administration of recruitment programs    • Receive, screen, and file incoming resumes, background, and reference checks    • Conduct initial screening interviews, telephone interviews, and/or face-to-face interviews with prospective applicants    • Assist with recommendations to hiring manager on candidate hire, and partner with appropriate stakeholders to offer competitive compensation packages and facilitate negotiation with candidates    • Leverage various resources - internet, community organizations, print media, formal/informal networks, colleges, trade associations - to directly and indirectly source qualified candidates    • Ensure the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools    • Maintain consistent standards for all applicants and ensure compliance with all local rules and regulations related to hiring and recruiting    • Responsible for developing and applying an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role     • Promote the Company image to candidates and external service providers and ensures that the Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behavior for all involved in the recruiting processs    Candidate Profile  • Less than two years of relevant experience    • Bachelor's Degree preferred   • Strong communication skills, both written and verbal    • Ability to multi-task, prioritize, and meet timelines on deliverables    • Proficient in Microsoft Office    • Self-starter, sense of urgency, works well under pressure, ability to work in high-velocity environment    • Sense of professionalism and ability to develop relationships    • Strong attention to detail    • Ability to handle and maintain confidential information    Careel Level Description  Performs routine assignments in the entry level of the Professional Career Band.  Uses existing procedures to solve routine or standard problems.  Typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts.  Develops competence by performing structured work assignments.  Receives instruction, guidance and direction from others.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Customer Service and Technical Support Associate

Pocatello, Idaho, United States
Essential Functions/Core Responsibilities  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)     • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures    • Maintain basic knowledge of client products and/or services    • Prepare complete and accurate work including appropriately notating accounts as required    • Participate in activities designed to improve customer satisfaction and business performance    • Offer additional products and/or services    • Track, document and retrieve information in call tracking database    • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff    Candidate Profile  • High school diploma with three to six months of relevant experience preferred    • Courteous with strong customer service orientation    • Strong computer navigation skills and PC Knowledge    • Ability to effectively communicate, both written and verbally     • Dependable with strong attention to detail    • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly     • Tolerance for repetitive work in a fast-paced, high production work environment     • Ability to work as a team member, as well as independently    • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner    • Ability to rotate shifts, as needed    • Based on location and/or program, additional experience/skills may be required    *Job requirements may vary by country and will not contravene any local lawsCareer Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Supervisor Billing / Accts Receivable

Cincinnati, Ohio, United States
Essential Functions/Core Responsibilities  • Oversees day to day recording of cash receipts and application against open invoices.    • Represents accounts receivable area in discussions and strategies aimed at improving overall integration of billing, accounts receivable and collections • Supports management by providing performance data against key business measures• Billing responsibility for several clients    • Monitors the interfacing of the billing system to PeopleSoft AR and liaisons with applications support staff as appropriate    • Provides guidance to staff in handling employee inquiries and ensures that matters are resolved in a timely manner    • Performs investigation and correction of errors associated with the billing process and data• Primary point of contact with external auditorsCandidate Profile·  Excellent written and oral communication skills·  Good analytical skills·  Detail oriented·  Ability to perform multiple tasks·  Good time management and organization skills·  Ability to work well with others, team oriented·  Ability to read and interrupt contracts·  Basic Accounting knowledge related to debits and credits·  Knowledge of Peoplesoft Financials and other Accounting reports is a plus·  Proficiency with MS Office programs·  Bachelors Degree in Accounting with 2-4 years of experience in billing / invoicing

Sr Analyst Software Testing

USA, Texas, United States
Essential Functions/Core ResponsibilitiesResponsible for planning, creating and executing complex test cases, analyzing and documenting test output and managing resulting defects through re-testing cyclesLead all testing phases from front end planning through regression testing, whilst ensuring that deliverable dates are metConduct reviews with the client, business units, as well as internal development groups for the test deliverables using the appropriate testing methodologyProvide on-site client and business unit support including software installation and training for client testing and implementation teamsPartners with Development and Client Support Teams in problem resolution. Provide help to recreate or simulate client problem report conditions in order to facilitate analysis for resolutionSet up testing lab which involves installing hardware and software components; perform standards verification in increasingly complex testing environmentsSupport the various Development Teams including System Engineers, Programmers, and Technical Writers throughout the life cycle of enhancements/releasesDevelop and implement strategic process improvements for the testing organizationCandidate ProfileBachelor's degree in related field from a four-year college or university with four to six years of relevant experience preferredExperienced in software testing techniques and methodologiesDemonstrates superior problem solving and analytical skills. Able to assess whether code, environment or data is root cause of problems. Skilled with appropriate/relevant operating system knowledge to perform background processing, trouble shooting and analyze system logsDemonstrated ability with automated testing tools and platforms, as well as telecommunications applications experienceSolid understanding with a range of software application programs and operating systems, including database technologies or equivalent software products to find, modify, and create test dataExcellent communication skills, both written and verbal. Ability to effectively present information to internal and external associatesAdvanced Microsoft Office skillsStrong communication skills, bi-lingual (particularly Spanish) a plusIVRs and/or other contact center application testing, e.g., chat, web portal, KB, agent desktopDemonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environmentCareer Framework RoleRequires in-depth knowledge and experience. Broad application of principles, theories and concepts in applicable discipline. Solves complex problems; takes a new perspective using existing solutions. Works independently; receives minimal guidance. Acts as a resource for colleagues with less experience. Represents the level at which career may stabilize for many years or even until retirement.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

HR Business Partner.

Sergeant Bluff, Iowa, United States
Core ResponsibilitiesAssist with the development, administration, support, and management of employee relations functionsSupport, consult, and guide management at all levels of the organization on employee relation issuesProvide input and solutions for solving specific team concernsAct as a mediator between opposing views of personalitiesUnderstand current state of Management Development functions and propose new strategies to improve processes when necessaryProvide Human Resources related training at all levels of management as needed, including preventative training to ensure policy adherence and damage controlCreate materials that update and inform management on pertinent work force issues and concernsReview exit interviews and summarize data for management reviewMonitor and report on employee morale by proactively addressing employee relations and potential legal issues with management's cooperationAssist with interpreting policies, regulations, and programs in a manner conducive to company goalsSupport community events and programs such as United Way, Blood Drives, etc.Coordinate, schedule, and promote programming efforts for specialized needs of division and departmentsResearch some complex employee issues, and if necessary, coordinate efforts through Human Resources and/or LegalResponsible for selecting, training, developing, and managing performance of professional and non-exempt direct reports; providing prompt and objective coaching and counseling; and coordinating, planning, and assigning work for staff in accordance with the organization's policies and applicable legal requirementsCandidate Profile:Bachelor's degree in Human Resources Management, Business Administration, or related field from a four-year college or universityPHR certification desiredFour to six years Human Resources experience or equivalent combination of education and experienceMust have proficiency with various software applications programs including Microsoft Outlook, Word, and ExcelExcellent negotiation and problem solving skillsAbility to organize and prioritize projects in a fast-paced, deadline-oriented and rapidly changing business environmentSolid oral and written communication skillsProficient knowledge of local employment, wage and hour laws, family and medical leave, equal employment opportunity (e.g., FMLA, EE0)Ability to motivate people in a dynamic environmentExperience in managing functional groupsExperience in a call center environment strongly desired  

Sales Associate

Columbus, Georgia, United States
Essential Functions/Core Responsibilities  • Achieving specific sales targets and maximizing sale opportunities on each and every call     • Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs    • Maintain broad knowledge of products, pricing, promotions, and procedures    • Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)    • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    • Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer    • Prepare complete and accurate work including appropriately notating accounts as required    • Participate in activities designed to improve customer satisfaction and sales performance    • Answer billing questions by talking through components of customer accounts    Candidate Profile  • High school diploma with six months of sales experience preferred    • Demonstrated sales technique and product knowledge preferred    • Courteous with strong customer service orientation    • Strong communication and negotiation skills required    • Ability to effectively communicate, both written and verbally     • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly    • Strong computer navigation skills and PC Knowledge    • Ability to learn and think conceptually    • Dependable with proficient attention to detail    • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner    • Able to rotate shifts, as needed    • Based on location and/or program, additional experience/skills may be required    *Job requirements may vary by country and will not contravene any local laws    Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.     Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

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