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Convergys is known to many as a place where incredible careers begin. Whether your career is just beginning or you're making a fresh start, we empower our people through continuous opportunities to grow and explore the different career paths Convergys has to offer.
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  • Build your professional career in customer care, sales, or technical support with the world’s greatest brands.

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Your first position at Convergys is just the beginning of something incredible, the first step in a path towards a lasting career.

Convergys is an EEO/AA/M/F/Vet/Disability Employer.
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Featured Careers

Customer Service Specialist

Dallas, Texas, United States
Dimension and Scope:Customer Service Representatives are responsible for handling our Client’s highest level of service issues to ensure escalations are resolved in an efficient and timely manner. Agents provide knowledge and expertise to all Operation Centers and partner businesses to effectively resolve any service-related issues, while balancing both the needs of the customer and the business. Must have experience with Microsoft Enterprise Tools• Research, analyze and resolve customer (internal and external) issues in an accurate and timely manner by using appropriate tools and resources to assess situations and create resolutions appropriate, while maintaining ownership of the issue. Manages queues for areas of responsibility to ensure response time goals are met. • Effectively resolves escalated issues. • Identifies service problems and conducts root cause analysis. • Establishes and maintains positive working relationships with agents, peers, management, corporate, network, coworkers, and partners. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.To expedite the processing of your application, please included a resume with your submission.Convergys is an EEO/AA/M/F/Vet/Disability Employer.

Temp Recruiting Coordinator

Lubbock, Texas, United States
Essential Functions/Core Responsibilities  • Responsible for assisting with the administration of recruitment programs  • Receive, screen, and file incoming resumes, background, and reference checks    • Schedule and may conduct initial screening interviews and coordinate with hiring managers for telephone interviews and/or face-to-face interviews with prospective applicants    • Ensure the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools    • Responsible for developing an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role     • Promote the Company image to candidates and external service providers and ensures that the Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behavior for all involved in the recruiting processs    • Provide general support for the TA department(s) and related stakeholders, as necessary    • May administer typing and math tests to prospective applicants    • May assist with generating new hire packets and scheduling background checks and drug tests for prospective applicants    Candidate Profile  • Associate's Degree in related field and 1-3 years of relevant experience preferred   • Effective communication skills, both written and verbal    • Proficient in  Microsoft Office    • Ability to multi-task and meet timelines on deliverables; ability to work in high-velocity environment    • Detail-oriented    • Ability to handle and maintain confidential information        Careel Level Description  Has developed knowledge and skills through formal training or considerable work experience.  Entry level often for those with work experience in the skill are.  Works within established procedures with a moderate degree of supervision.  Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer.

Customer Service & Sales Professionals - CLASSES BEGIN APRIL 11

Longview, Texas, United States
Essential Functions/Core Responsibilities  Achieve specific sales targets and maximizing sale opportunities on each and every call     Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs    Maintain broad knowledge of products, pricing, promotions, and procedures    Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)     Greet customers in a courteous, friendly, and professional manner using agreed upon procedures    Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer    Prepare complete and accurate work including appropriately notating accounts as required    Participate in activities designed to improve customer satisfaction and sales performance    Answer billing questions by talking through components of customer accounts    Candidate Profile  High school diploma with three to six months of sales experience preferred    Courteous with strong customer service orientationStrong communication and negotiation skills required    Ability to effectively communicate, both written and verbally    Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly     Basic computer navigation skills and PC Knowledge    Tolerance for repetitive work in a fast paced environment    Ability to work as a team member, as well as independently    Dependable with proficient attention to detail    Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner    Able to rotate shifts, as neededBased on location and/or program, additional experience/skills may be requiredJob requirements may vary by country and will not contravene any local lawsCareer Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys is an EEO/AA/M/F/Vet/Disability Employer.

Healthcare Customer Support & Sales* CLASSES BEGIN IN APRIL

Longview, Texas, United States
Essential Functions/Core Responsibilities• Achieve specific sales targets and maximizing sale opportunities on each and every call• Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs• Maintain broad knowledge of products, pricing, promotions, and procedures• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer• Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and sales performance• Answer billing questions by talking through components of customer accountsCandidate Profile• High school diploma with three to six months of sales experience preferred • Courteous with strong customer service orientation• Strong communication and negotiation skills required• Ability to effectively communicate, both written and verbally• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly• Basic computer navigation skills and PC Knowledge• Tolerance for repetitive work in a fast paced environment• Ability to work as a team member, as well as independently• Dependable with proficient attention to detail• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner• Able to rotate shifts, as needed• Based on location and/or program, additional experience/skills may be required*Job requirements may vary by country and will not contravene any local lawsCareer Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Convergys is an EEO/AA/M/F/Vet/Disability Employer.

Associate Intraday

Appleton, Wisconsin, United States
Essential Functions/Core Responsibilities  • Distributes accurate and timely agent schedules    • Inputs intraday corrections and exceptions into systems for agent time off and absences    • Monitors inbound volume for unusual activity to ensure staffing needs are met    • Recognize abnormal scheduling issues and escalate as necessary    • Initiates and coordinates trouble tickets and escalate issues as required    • Prepares standard and ad hoc reports for agent availability effectiveness    • Monitors and resolves agent availability concerns via face-to-face communications, phones, and messaging applications with agent(s) and command center    • Reviews agent availability to ensure that client service agreements are met    Candidate Profile  • Bachelor's degree in related field with less than two years of relevant experience preferred    • Minimum one year experience in a call center required    • Ability to multi-task, prioritize, and meet timelines on deliverables    • Ability to guide individuals toward goal achievement using negotiation, collaboration, motivation and development skills    • Excellent organizational skills     • Strong attention to detail    • Ability to coach and develop action plans to maximize performance    • Proven ability to analyze and improve work processes and policies    • Excellent customer service/support skills, and ability to work well under pressure    • Proficient in Microsoft Office    • Proficient in IEX, CMS or other similar resource scheduling/intraday management applications preferred     Career Framework Role  Performs routine assignments in the entry level of the Professional Career Band.  Uses existing procedures to solve routine or standard problems.  Typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts.  Develops competence by performing structured work assignments.  Receives instruction, guidance and direction from others.    

Temporary Recruiting Coordinator

Arnold, Missouri, United States
Essential Functions/Core Responsibilities  • Responsible for assisting with the administration of recruitment programs  • Receive, screen, and file incoming resumes, background, and reference checks    • Schedule and may conduct initial screening interviews and coordinate with hiring managers for telephone interviews and/or face-to-face interviews with prospective applicants    • Ensure the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools    • Responsible for developing an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role     • Promote the Company image to candidates and external service providers and ensures that the Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behavior for all involved in the recruiting processs    • Provide general support for the TA department(s) and related stakeholders, as necessary    • May administer typing and math tests to prospective applicants    • May assist with generating new hire packets and scheduling background checks and drug tests for prospective applicants    Candidate Profile  • Associate's Degree in related field and 1-3 years of relevant experience preferred   • Effective communication skills, both written and verbal    • Proficient in  Microsoft Office    • Ability to multi-task and meet timelines on deliverables; ability to work in high-velocity environment    • Detail-oriented    • Ability to handle and maintain confidential information        Careel Level Description  Has developed knowledge and skills through formal training or considerable work experience.  Entry level often for those with work experience in the skill are.  Works within established procedures with a moderate degree of supervision.  Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Temporary Recruiter

Arnold, Missouri, United States
Essential Functions/Core Responsibilities  • Responsible for assisting with implementation and administration of recruitment programs    • Receive, screen, and file incoming resumes, background, and reference checks    • Conduct initial screening interviews, telephone interviews, and/or face-to-face interviews with prospective applicants    • Assist with recommendations to hiring manager on candidate hire, and partner with appropriate stakeholders to offer competitive compensation packages and facilitate negotiation with candidates    • Leverage various resources - internet, community organizations, print media, formal/informal networks, colleges, trade associations - to directly and indirectly source qualified candidates    • Ensure the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools    • Maintain consistent standards for all applicants and ensure compliance with all local rules and regulations related to hiring and recruiting    • Responsible for developing and applying an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role     • Promote the Company image to candidates and external service providers and ensures that the Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behavior for all involved in the recruiting processs    Candidate Profile  • Less than two years of relevant experience    • Bachelor's Degree preferred   • Strong communication skills, both written and verbal    • Ability to multi-task, prioritize, and meet timelines on deliverables    • Proficient in Microsoft Office    • Self-starter, sense of urgency, works well under pressure, ability to work in high-velocity environment    • Sense of professionalism and ability to develop relationships    • Strong attention to detail    • Ability to handle and maintain confidential information    Careel Level Description  Performs routine assignments in the entry level of the Professional Career Band.  Uses existing procedures to solve routine or standard problems.  Typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts.  Develops competence by performing structured work assignments.  Receives instruction, guidance and direction from others.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Temporary Recruiting Coordinator

Sergeant Bluff, Iowa, United States
Essential Functions/Core Responsibilities  • Responsible for assisting with the administration of recruitment programs  • Receive, screen, and file incoming resumes, background, and reference checks    • Schedule and may conduct initial screening interviews and coordinate with hiring managers for telephone interviews and/or face-to-face interviews with prospective applicants    • Ensure the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools    • Responsible for developing an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role     • Promote the Company image to candidates and external service providers and ensures that the Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behavior for all involved in the recruiting processs    • Provide general support for the TA department(s) and related stakeholders, as necessary    • May administer typing and math tests to prospective applicants    • May assist with generating new hire packets and scheduling background checks and drug tests for prospective applicants    Candidate Profile  • Associate's Degree in related field and 1-3 years of relevant experience preferred   • Effective communication skills, both written and verbal    • Proficient in  Microsoft Office    • Ability to multi-task and meet timelines on deliverables; ability to work in high-velocity environment    • Detail-oriented    • Ability to handle and maintain confidential information        Careel Level Description  Has developed knowledge and skills through formal training or considerable work experience.  Entry level often for those with work experience in the skill are.  Works within established procedures with a moderate degree of supervision.  Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

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