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Convergys is known to many as a place where incredible careers begin. Whether your career is just beginning or you're making a fresh start, we empower our people through continuous opportunities to grow and explore the different career paths Convergys has to offer.
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Featured Careers

Accounts Receivable Associate

Cincinnati, Ohio, United States
Essential Functions/Core Responsibilities  • Executes credit and collections activity according to established policy    • Monitors the collection of past due accounts and takes ownership for problem resolution of these accounts  • Makes recommendations to improve the collections and billing process    • Works independently in creating billing for numerous clients & processing final invoices through the financial system    • Facilitates entire invoice process for a client and is accountable for all billing elements relating to the contract    • Maintains contracts within billing system; understanding contract details, terms and billing elements    • Responds to the inquiries from client organizations and anticipates potential issuesCandidate Profile  • Bachelors Degree in related field from a four-year college or university with zero to two years of relevant experience preferred    • Ability to multi-task and meet timelines on deliverables    • Detail-oriented    • Proficient in Microsoft OfficeCareer Framework Role  Entry level job with little or no prior relevant work experience.  Acquires basic skills to perform routine tasks.  Work is prescribed and completed with little autonomy.  Works with either close supervision or under clearly defined procedures.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Team Leader

Columbus, Georgia, United States
Essential Functions/Core Responsibilities  • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements    • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved     • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment    • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations    • Communicate expectations to employees and provide timely updates    • Provide subject matter expertise in handling escalated customer calls as needed    • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities    • Stay current on internal work processes, policies and procedures. Attend required manager development training    • Promote the Convergys values through both behavior and attitude, including being an advocate for team members    Candidate Profile  • Associate's degree in related field with two to four years of relevant experience preferred    • Highly motivated individual with skills to develop and coach team members to achieve performance expectations    • Work well under pressure and follow through on items to completion    • Strong communication skills, both written and verbal    • Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables    • Ability to mentor, coach and provide direction to a team of employees    • Willingness to work a flexible schedule    Career Level Description  Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments.  Coordinates and supervises the daily activities of business or technical support or production team members.  In charge of handling single and medium-sized line of business.  Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager.  Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues.  Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Customer Relationship Advocate

Arnold, Missouri, United States
Essential Functions/Core Responsibilities • Use probing techniques to determine customer needs, perform in-depth research to resolve customer issues, and make offers in an effort to retain the customer’s business• Maintain broad knowledge of products, pricing, promotions, and procedures• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer   • Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer  • Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and sales performance• Answer billing questions by talking through components of customer accounts   Candidate Profile • High school diploma with three to six months of customer service experience preferred• Courteous with strong customer service orientation• Strong communication skills required• Ability to effectively communicate, both written and verbally• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly• Basic computer navigation skills and PC Knowledge• Tolerance for repetitive work in a fast paced environment• Ability to work as a team member, as well as independently• Dependable with proficient attention to detail• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner• Able to rotate shifts, as needed• Based on location and/or program, additional experience/skills may be required*Job requirements may vary by country and will not contravene any local laws   Career Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.      Disclaimer  The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Intraday Coordinator

Olathe, Kansas, United States
Essential Functions/Core Responsibilities  • Distributes accurate and timely agent schedules    • Inputs intraday corrections and exceptions into systems for agent time off and absences    • Monitors inbound volume for unusual activity to ensure staffing needs are met    • Recognize abnormal scheduling issues and escalate as necessary    • Initiates and coordinates trouble tickets and escalate issues as required    • Prepares standard and ad hoc reports for agent availability effectiveness    • Monitors and resolves agent availability concerns via face-to-face communications, phones, and messaging applications with agent(s) and command center    Candidate Profile  • Associate's degree in related field with one to three years of relevant experience preferred   • Proficient in Microsoft Office    • Proficient in resource scheduling/intraday management applications preferred    • Ability to multi-task and meet timelines on deliverables    • Effective communication skills, both written and verbal    • Detail oriented     Career Framework Role  Has developed knowledge and skills through formal training or considerable work experience.  Entry level often for those with work experience in the skill area.  Works within established procedures with a moderate degree of supervision.  Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Recruiter

Las Cruces, New Mexico, United States
Essential Functions/Core Responsibilities  • Responsible for assisting with implementation and administration of recruitment programs    • Receive, screen, and file incoming resumes, background, and reference checks    • Conduct initial screening interviews, telephone interviews, and/or face-to-face interviews with prospective applicants    • Assist with recommendations to hiring manager on candidate hire, and partner with appropriate stakeholders to offer competitive compensation packages and facilitate negotiation with candidates    • Leverage various resources - internet, community organizations, print media, formal/informal networks, colleges, trade associations - to directly and indirectly source qualified candidates    • Ensure the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools    • Maintain consistent standards for all applicants and ensure compliance with all local rules and regulations related to hiring and recruiting    • Responsible for developing and applying an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role     • Promote the Company image to candidates and external service providers and ensures that the Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behavior for all involved in the recruiting processs    Candidate Profile  • Less than two years of relevant experience    • Bachelor's Degree preferred   • Strong communication skills, both written and verbal    • Ability to multi-task, prioritize, and meet timelines on deliverables    • Proficient in Microsoft Office    • Self-starter, sense of urgency, works well under pressure, ability to work in high-velocity environment    • Sense of professionalism and ability to develop relationships    • Strong attention to detail    • Ability to handle and maintain confidential information    Careel Level Description  Performs routine assignments in the entry level of the Professional Career Band.  Uses existing procedures to solve routine or standard problems.  Typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts.  Develops competence by performing structured work assignments.  Receives instruction, guidance and direction from others.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Customer Service and Technical Support Associate

Pocatello, Idaho, United States
Essential Functions/Core Responsibilities  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)     • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures    • Maintain basic knowledge of client products and/or services    • Prepare complete and accurate work including appropriately notating accounts as required    • Participate in activities designed to improve customer satisfaction and business performance    • Offer additional products and/or services    • Track, document and retrieve information in call tracking database    • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff    Candidate Profile  • High school diploma with three to six months of relevant experience preferred    • Courteous with strong customer service orientation    • Strong computer navigation skills and PC Knowledge    • Ability to effectively communicate, both written and verbally     • Dependable with strong attention to detail    • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly     • Tolerance for repetitive work in a fast-paced, high production work environment     • Ability to work as a team member, as well as independently    • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner    • Ability to rotate shifts, as needed    • Based on location and/or program, additional experience/skills may be required    *Job requirements may vary by country and will not contravene any local lawsCareer Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Supervisor Billing / Accts Receivable

Cincinnati, Ohio, United States
Essential Functions/Core Responsibilities  • Oversees day to day recording of cash receipts and application against open invoices.    • Represents accounts receivable area in discussions and strategies aimed at improving overall integration of billing, accounts receivable and collections • Supports management by providing performance data against key business measures• Billing responsibility for several clients    • Monitors the interfacing of the billing system to PeopleSoft AR and liaisons with applications support staff as appropriate    • Provides guidance to staff in handling employee inquiries and ensures that matters are resolved in a timely manner    • Performs investigation and correction of errors associated with the billing process and data• Primary point of contact with external auditorsCandidate Profile·  Excellent written and oral communication skills·  Good analytical skills·  Detail oriented·  Ability to perform multiple tasks·  Good time management and organization skills·  Ability to work well with others, team oriented·  Ability to read and interrupt contracts·  Basic Accounting knowledge related to debits and credits·  Knowledge of Peoplesoft Financials and other Accounting reports is a plus·  Proficiency with MS Office programs·  Bachelors Degree in Accounting with 2-4 years of experience in billing / invoicing

Sr Analyst Software Testing

USA, Texas, United States
Essential Functions/Core ResponsibilitiesResponsible for planning, creating and executing complex test cases, analyzing and documenting test output and managing resulting defects through re-testing cyclesLead all testing phases from front end planning through regression testing, whilst ensuring that deliverable dates are metConduct reviews with the client, business units, as well as internal development groups for the test deliverables using the appropriate testing methodologyProvide on-site client and business unit support including software installation and training for client testing and implementation teamsPartners with Development and Client Support Teams in problem resolution. Provide help to recreate or simulate client problem report conditions in order to facilitate analysis for resolutionSet up testing lab which involves installing hardware and software components; perform standards verification in increasingly complex testing environmentsSupport the various Development Teams including System Engineers, Programmers, and Technical Writers throughout the life cycle of enhancements/releasesDevelop and implement strategic process improvements for the testing organizationCandidate ProfileBachelor's degree in related field from a four-year college or university with four to six years of relevant experience preferredExperienced in software testing techniques and methodologiesDemonstrates superior problem solving and analytical skills. Able to assess whether code, environment or data is root cause of problems. Skilled with appropriate/relevant operating system knowledge to perform background processing, trouble shooting and analyze system logsDemonstrated ability with automated testing tools and platforms, as well as telecommunications applications experienceSolid understanding with a range of software application programs and operating systems, including database technologies or equivalent software products to find, modify, and create test dataExcellent communication skills, both written and verbal. Ability to effectively present information to internal and external associatesAdvanced Microsoft Office skillsStrong communication skills, bi-lingual (particularly Spanish) a plusIVRs and/or other contact center application testing, e.g., chat, web portal, KB, agent desktopDemonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environmentCareer Framework RoleRequires in-depth knowledge and experience. Broad application of principles, theories and concepts in applicable discipline. Solves complex problems; takes a new perspective using existing solutions. Works independently; receives minimal guidance. Acts as a resource for colleagues with less experience. Represents the level at which career may stabilize for many years or even until retirement.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

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