Sales Associate III


Sales Associate III

Principal Duties and Responsibilities:

  • Responsible for managing the entire sales process, selling/up selling to increase sales volume & meet goals
  • Work to identify all decision makers involved in account purchasing/selling for each customer
  • Continuously build upon and manage relationships with account contacts, partners, field ESMs, etc.
  • Requires some orientation in pre-call planning activities and analysis of all account info (current and historical)
  • Document and record all pertinent information following client/CVG guidelines and processes
  • Ask probing questions to uncover channel/customer’s needs then recommend solutions based on discovered needs
  • Continually assess customer/account needs to recommend solution sales
  • Responsible and held accountable for weekly/monthly/quarterly results and possible forecasting
  • Demonstrate persistence and regularly follow up with partners/accounts to ensure shared sense of urgency, continuity in communication and that deadlines are being met.
  • Re-energize the sales process and appropriate individuals when necessary
  • Demonstrate call-ownership and a willingness to help customers in resolving general customer issues/inquiries to provide excellent customer service

    Education & Professional Certifications:

    Minimum of High School Diploma/GED, College Degree preferred

    Candidate Profile: 

  • A minimum of two years’ sales experience preferred
  • Prior experience meeting sales goals/metrics strongly preferred
  • General to advanced sales skills including active listening, rapport building, conversational probing for needs
  • Strong customer service skills with ability to adapt to customer situations including use of soft skills, expressing empathy, willingness to help and take ownership
  • Extensive customer interaction/soft skill experience, with emphasis on solution selling
  • Strong computer skills, including MS Office and proficient internet navigation skills
  • Ability to multitask (i.e. Navigate numerous applications and decipher information while holding a detailed phone conversation)
  • Organizational skills; time management; able to prioritize and plan
  • Excellent verbal and written communication skills and attention to detail
  • Ability to be proactive and anticipate additional customer needs
  • Ability to work independently, remain calm in stressful situations and quickly adapt to change
  • Personal attributes including detail orientation, sales aptitude, reliability, professionalism, positive attitude