Sr Tech Spt IT Operations


Sr Tech Spt IT Operations

Essential Functions/Core Responsibilities

  • Coordinates as smart hands with different portfolio and engineering workgroups
  • Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes 
  • Perform hardware and software upgrades to peripheral equipment
    Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients
  • Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system
  • Perform site maintenance and safety checks of assigned equipment
  • Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by
  • Desktop Engineering
    Spend between 60% - 70 % of time clearing trouble tickets and work orders in a timely manner. Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required
    Performs backup for the onsite servers

Candidate Profile

  • Bachelor's Degree in related field from a four-year college or university with three to five years of relevant experience preferred 
  • Strong communication skills, both written and verbal
  • Demonstrated ability to multi-task and meet timelines on deliverables
  • Self-starter, sense of urgency, and works well under pressure
  • Strong attention to detail
  • Proficient in Microsoft Office