Sales and Service

Careers

Sales and Service

Essential Functions/Core Responsibilities  

• Responsible for achieving specific sales targets and maximizing sale opportunities on each and every call 

    

• Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs

    

• Maintain broad knowledge of products, pricing, promotions, and procedures

    

• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)

    

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

    

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

    

• Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer

    

• Prepare complete and accurate work including appropriately notating accounts as required

    

• Participate in activities designed to improve customer satisfaction and sales performance

    

• Answer billing questions by talking through components of customer accounts

    

Candidate Profile  

• High school diploma with six months of sales experience preferred
    

• Demonstrated sales technique and product knowledge preferred

    

• Courteous with strong customer service orientation

    

• Strong communication and negotiation skills required

    

• Ability to effectively communicate, both written and verbally 

    

• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

    

• Strong computer navigation skills and PC Knowledge

    

• Ability to learn and think conceptually

    

• Dependable with proficient attention to detail

    

• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

    

• Able to rotate shifts, as needed

    

• Based on location and/or program, additional experience/skills may be required

    

*Job requirements may vary by country and will not contravene any local laws

    

Career Framework Role  

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels. 

    

Disclaimer   

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Convergys is an EEO/AA/M/F/Vet/Disability Employer