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Convergys and Microsoft launch the first pre-integrated and pre-configured billing and customer care solution to rapidly deploy and launch new and exciting business and consumer services.

Convergys and Microsoft are entering into a global strategic relationship to "change the game" for two strategically important markets – communications providers and utility companies.

The new solution combines Microsoft’s Dynamics CRM and SQL Server 2008 R2 with the modular business support system capabilities of Convergys to:

  • Provide a comprehensive next-generation business support system that dramatically improves customer experience
  • Support a shared vision of enabling communications providers and utility companies to rapidly deliver a wide range of new and differentiated services



"We are delighted to be working closely with one of the top vendors in the communications industry to offer a truly flexible billing and CRM platform. Our relationship signals greater choice for service providers looking for a more agile, cost-efficient platform that can support the delivery of the next wave of differentiated services."

Austen Mulinder, Corporate Vice President, Communications Sector, Microsoft
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