The Home Agent Toolkit provides insight into how the program improves customer satisfaction while lowering costs.
We also offer a complimentary home agent program consultation for your business.
Job seekers may get more infomation and apply for available home agent positions at careers.convergysworkathome.com.
The use of home agents by the world's leading companies is on the rise. It's no wonder, as statistics show that home agents, reduce the cost to serve over time and provide a superior customer experience. Using home agents offers: business continuity, increased agent scheduling flexibility, lower agent attrition and absenteeism, increased labor pool, and reduced cost to serve with higher customer satisfaction.
The Home Agent Toolkit, includes the following papers:
Watch the following videos to see how the program works: