About

Independent Assurance

The Convergys SOC 3 report is prepared using the AICPA Trust Services Principles and Criteria for Security, Availability, Processing Integrity, Confidentiality, and Privacy.  It is developed to meet the needs of our clients who require assurance on the controls related to security, availability, and confidentiality but do not have the need for or the knowledge necessary to make effective use of a SOC 2 report. The SOC 3 report includes assurance around:

  • Security: The system is protected against unauthorized access, use, or modification to meet the entity’s commitments and system requirements.
  • Availability: The system is available for operation and use to meet the entity’s commitments and system requirements.
  • Confidentiality: Information designated as confidential is protected to meet the entity’s commitments and system requirements.

The examination was conducted by our independent audit firm, Ernst & Young, for the period of October 1, 2015 through September 30, 2016.

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