Selecting a Speech Vendor? Help is on the way!
As your company makes plans to deploy speech in 2010, it is imperative to get advice from experts in the field. Ovum, a Datamonitor company, has published a Decision Matrix titled "Selecting a Speech Vendor in North America" and Convergys has been named as one of the leaders.When Billing Convergent Services, Look for Real-Time Opportunities
Convergys Rating and Billing Manager provides a single platform for online and offline convergent charging. Learn how you can achieve high rating throughput-up to 100,000 complex events per second and up to 99.999% availability.HRO Renewals: Best Practices and Lessons Learned from the Field
New HRO deals and renewals are better structured and more likely to meet goals than deals of years past. Successful HRO relationships are solidly governed and achieve optimal outcomes. This paper provides an analysis of lessons learned and best practices from a series of HRO renewal efforts with the clients of Convergys.
